Customer Service Sales

Penny R. Burns

** **** *** ****** **********, GA 30220

678-***-**** *******@*****.***

Summary

.Energetic and goal-focused . Account Management . Inventory Account

Reconciliations

. Sales / Customer Service Management . Materials Management . Supplier

Support and Procurement . Customer Retention . Policies and Procedures

formulation . Proficient in Microsoft Office, Word, Excel . Self Starter .

Organized and Professional . Six Sigma Training . Excellent Communication

Skills . Strong Negotiation Skills . Multi-tasking and completing projects

on time . Positive Attitude . Persuasive Force . Initiative . Customer

focused.

. Increased Sales by $1.5 million through new and existing product

repairs and customer inventory management programs.

. Prepared Purchase orders, administered contracts (up to $750k annual

value) with customers and suppliers to ensure schedules are met.

. Negotiated optimum delivery schedules, quantity discounts, product

quality, standard terms and conditions and long term agreements.

. Prepared Service orders, determined pricing of repairs, and expedited

orders through exchange program.

. Solicited quotes, conducted bid evaluations, and evaluated cost of

repairs, piece parts, and acquired units. Annual Sales Revenue at

Precision was $5 million.

. Set initial pricing and provided continual review of pricing on parts

to achieve maximum margins while maintaining minimal inventory levels.

. Built and Maintained Customer / Supplier relationships: ASA, SkyWest

and Express Jet

. Maintained day to day contact with customers, team members and

suppliers to meet the customer requirements.

. Managed employee performing functions that include: interviewing,

training and development, performance and appraisals.

. Participated actively in group meetings, projects, and training

sessions.

. Increased sales margins to 30% while streamlining warranties.

. Managed Inventory to ensure adequate supply while meeting or exceeding

key performance indicators: Inventory Levels at $1.5 million

. Managed order placement to keep competitive in the market place.

. Resolved problems relating to purchasing, delivery, receiving, and

payments.

. Implemented strategy for selling excess inventory.

Experience

Customer Service, Order Administration, Export Compliance 2012 -

Present

Avio-Diepen - Atlanta, Ga

Monitor Supplier performance, and prepared reports and other records

pertaining to items serviced or purchased for a $52 million sales revenue

business, part $160 million global aircraft parts supply chain.

Key Achievements:

. Obtained information from suppliers for inventory parts pertaining to

export control classification numbers in order to be compliant with

federal regulations.

. Monitor Customer Accounts to maximize inventory turns and pricing

modules were met.

. Communicated with Department Managers including Engineering, Quality

Assurance, Sales, Purchasing, Finance, and Logistics.

Sales / Customer Service Manager 1995 - 2010

Purchasing Manager 1990 - 1995

Precision Electronics, LLC - Atlanta, Ga

Account Management and Customer retention. Managed rotable and repairable

components to ensure spare availability to support aircraft maintenance.

Ensured compliance for the associated technical records requirements to

include management and auditing in accordance with FAA regulations and OEM

requirements.

Key Achievements:

. Increased Sales by $1.5 million through new and existing product

repairs

. Increased profit while streamline warranties.

. Implemented Exchange Pool for Acquired units to increase inventory

turns and availability for AOG (aircraft on ground) repairs.

. Established policies and procedures as they relate to material

functions in accordance to regulations with increased efficiency and

productivity while streamlining duties.

. Determined project feasibility based on source, estimated sales,

profit margins and targets.

. Developed source of supply by evaluating market place and interviewing

suppliers.

. Evaluated, identified and re-established stockroom area at the base

operation to improve efficiency and minimize storage requirements.

Education

Accounting Courses 1996

Clayton State University, GA

Computers

Excel, MS Outlook, Word, Power Point, ADpro, Tigerpaw, ILS (Inventory

Locator Service), Parts Base, One Aero[pic]

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