Management Manager

SHREKANTH SATHYANARAYANAN

E-mail: **********.****@*****.*** Mobile: (91-979*******

OBJECTIVE: Certified Telecom Business Analyst seeking a growing and challenging Business Analyst Role

SUMMARY OF QUALIFICATIONS

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Adept knowledge in data analytics, java, PL SQL, unix shell scripting

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Experienced in root cause analysis, Pareto analysis time, causal analysis, Team Management, Project management

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Work Exp in Telecom Domain for 6.5 yrs, Telecom business, business requirement analysis, solution delivery, A&M

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Expertise on shift management, vendor management, change-deployment, business processes, Database, modeling and

simulating using MS excel

• TMForum Certified “Busines Development Manager” [ Please see the BDM badge ] with 2 years of experience in

requirements gathering, requirement analysis, delivery

• TCS certified Business Analyst in Telecom through rigorous CAPSTONE Training Program

• Excellent communication skills and ability to Lead and/or work with large and diverse groups

• Certifications: TMForum Certified Business Development Manager, TCS Certified Business Analyst in Telecom

EDUCATION

• Bachelor of Engineering in Electronics and Communication Engineering May 2008

Amrita University, Coimbatore, Tamil Nadu, India GPA – 7.87

WORK EXPERIENCE

Project Leader

Enterprise Loyalty Management Program – Rogers Communication Inc., Canada Jun 2014 - Present

• Project planning, scheduling shift management, resource allocation

• Monitoring and maintaining loyalty application and ensure 24x7 up. Use of various MSIT tools to ensure system availability

• Incident management, cross functional IT coordination, vendor ticket management, internal project activity management.

Applications Analyst - Production Environment Jun 2013-Jun 2014

Enterprise Loyalty Management Program – Rogers Communication Inc., Canada

• Monitoring, Reporting system status and ensure high availablity

• Use of MSIT tools and monitoring tools, batch job maintenance, Ale configuring and notification

Project Leader

UTL Nepal Oct 2011-Jun 2013

• Mediation, Billing and Rating module lead, ensure 100% accuracy in customer invoice, 0% defect free delivery

• Project planning, scheduling shift management, resource allocation, vendor management, Finance and operations

management

• Customer Ticketing management using the open source Bugzilla

Senior Support Analyst – Production Environment,

UTL Nepal – CDMA Billing & Rating

May 2010-Oct 2011

• Monitor alerts, Daily job monitoring, server monitoring, application monitoring, production monitoring

• Bill postpaid customers with end-to-end workflow management,Ensure end-to-end workflow for prepaid subscribes.

• Generate Retail Invoice and interconnect Invoice from CDRs

• Database table space management, server disk space maintenance, P1, P2 alert monitoring and notification

• Automation if business processes for enhanced monitoring and reduced time-to-resolution

• BCP drill check, Customer invoice management and billing

OSS Engineer NSN-India Oct 2008-May 2010

• Commissioning of Nokia S12 BSC, UAT, Bring to Live

• Remote health monitoring of Nokia S12 BSC and integrated BTS, CDR analysis for network improvements

TECHNICAL SKILLS

• Software:Bizagi, MS- Visio, MS- Office, Excel, Access, HP Diagnostic,IPMS,TCS-Mastercraft Suit, Oracle SQL

Developer/TOAD Putty, Winscp, Filezilla, Bugzilla, Business Process Modeling

• Programing/Soft Skills: C, C++, VBA, and SQL,Java,Unix Shell, OOPS concepts,UML

• Languages: English, Hindi, Tamil, Telugu

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