Customer Service Manager

BURHAN EBRAHIMJI

Cell 410-***-****

E-mail: **********@*******.***

Summary of Qualifications

Over 20 years of professional Print experience. The last 7 years have been

in the management of Digital print production. Hold certification from the

Printing Industries of Maryland and Xerox certified to operate / maintain

Digital print equipment such as Imaggia printing systems,

Docutechs,IGEN,OCE and the Digipath scanning system. Achieved "5S

operational excellence certification" for lean Management practices.

Employment History

The Five Star Media,Dallas,Texas

07/14 - 10/14

Print Production

. Operating Cannon Digital Printers.

. Prepare Digital Files for Printing.

. Operator of folding, cutting and laminating machines

. Packing /Shipping

. USPS Mailing

. FedEx Shipping

Staples

02/14 - 06/14

Print Production

. Operating Xerox Digital Printers.

. Prepare Digital Files for Printing.

. Operator of folding, cutting and laminating machines

. Packing / Shipping

. UPS Shipping

Integrated Books International, Sterling, VA

12//12 - 11//13

Production Print Manager

. Manage day to day daily production.

. Responsible for managing a team of 10 team members over 3 shift

operation.

. Meet with customer on a daily / weekly basis to evaluate production

and equipment issues.

. Management on inventory control

. Maintain print file management.

. Ensure daily orders are produced and orders are filled within 24- 36

hour turn time.

. Monitor outside vendors for specific quality / inventory issues and

negotiate pricing.

. Inventory management to ensure all supplies are on hand.

Integrated Book Technologies, Troy, NY

08//09 - 12//12

Production Print Manager

. Manage day to day daily production.

. Responsible for managing a team of 10 team members over 3 shift

operation.

. Meet with customer on a daily / weekly basis to evaluate production

and equipment issues.

. Management on inventory control

. Maintain print file management.

. Ensure daily orders are produced and orders are filled within 24- 36

hour turn time.

. Monitor outside vendors for specific quality / inventory issues and

negotiate pricing.

. Inventory management to ensure all supplies are on hand.

Delphax Technology, Baltimore MD / Harland Clarke, Baltimore MD

03//07 - 04//09

Site Manager

. Responsible for managing a team of 6 service technicians over 3 shift

operation of maintain 8 high speed Imaggia printing systems at

customer site.

. As the Site Manager must be able to operate and train other

technicians on the Digital presses as required

. Attend daily production and team building meetings to resolve and

issues.

. Meet with customer on a daily / weekly basis to evaluate production

and equipment issues.

. Prepare monthly invoicing and monthly production metric reports for

accounts payable.

. Participate as part of the safety committee to help maintain and

educate other employees of the importance of "Safety".

. 5S certified for lean manufacturing practices.

. Management on inventory control and ensuring the consumables are used

to maximum life.

Value added (Activities and/or processes I implemented to improve my

maintenance organization):

1. Increase efficiency of team through an organized inventory control

process. This also provided cost savings through a structured repair

return process.

2. Preventative Maintenance process was improved to reduce down time

through pre-planning with Operations teams

3. Coordinated with other sites to cross train and maximize human

resources during to ensure full staffing of critical operation

centers.

Banta Corporation, Lancaster PA

11/03 - 10/06

Digital Print Manager

. Responsible for the day to day operation of Digital Print Department.

These responsibilities include: the scheduling of all operators and

associated shifts; the daily scheduling of print production to ensure

that print jobs meet delivery schedules; monitoring jobs for quality

issues, and maintain daily inventory levels of paper and press

supplies.

. Prepare monthly invoicing by combining both manual and automated

reports; compile monthly production and metric reports for the

controller; and forward all billing reports to Xerox.

. Monitor outside vendors for specific quality / inventory issues and

negotiate pricing.

. Monitor production equipment for quality and maintenance issues.

. Variable data programming using Xerox VIPP application for custom

variable printing.

. Interact with Customer service group concerning quality and turn

times.

. Attend daily production and team building meetings to resolve and

issues.

. Participate as part of the safety committee to help maintain and

educate other employees of the importance of "Safety".

. As the Production Manager must be able to operate and train other

employees on the Digital presses and finishing equipment as required.

Bertelsmann Services Odenton, MD 6/00

-10/03

Print on Demand Manager

. Set up and managed the East Coast Print on demand operation running

three Xerox Docutechs 6100 series, one Docutech 65, Xerox Digipath

Scanning solution and the finishing equipment.

. Day-to-Day operation of Print Department including the scheduling of

the shifts and operators.

. Supervised up to 15 team members.

. Met with customers to determine print requirements.

. Primary contact with outside Vendors. (Maintained daily contact with

vendors to address quality and inventory issues for paper and

supplies.

. SAP Experience using IM module.

. Updated daily production schedules.

. Maintained daily inventory levels to ensure adequate stock.

. Generated monthly invoices by cost center. Invoices included the

number of impressions, number of forms and any finishing (stapling,

binding, etc).

. Trouble shot corrupt PDF files.

. Monitored Print order control system for discrepancies

. Monitored Internal Quality Levels using statistical sampling.

. Interacted with customer service, procurement, production, and account

management for time lines and quality issues.

. Monitored outside vendor Quality issues.

Port City Press Baltimore, MD

1984 - 2000

Systems Operator/Binding Operator

. Creo platemaker.

. Operate IPM 5000, computerized platemaker.

. Conventional platemaking experience.

. Operator of folding, cutting and laminating machines.

. Operated Rachwal Camera system.

. Used both PC and MAC platforms.

EDUCATION

Westcotes secondary High school, Leicester England.

COMPUTER SKILLS

Microsoft Word, MS Excel, MS Access.

AS 400 inventory management software (i.e. "Logistic Pro" and SAP).

Xerox Variable Data Programming (VIPP)

Other Notes

Willing to travel in CONUS and OCONUS

US Citizen

Cost savings due to 5S implementations.

Reduced wasted time by 40% due to having supplies and inventory close by

and organized close to production area.

Increased productivity by 80% having regular timed preventive maintenance

done on all production equipment which in turn reduced down time.

Increased quality expectations by 100% by having ALL team members working

as a "TEAM" by doing QA checks every step of manufacturing process.

Team members were motivated and involved in problem solving.

Increased safety awareness.

Contact this candidate