Customer Service Human Resources
Resume:
MELISSA DUMESNIL
**** ******** **** ** ******** Texas 77469
*******.********@*****.***
PROFILE OF QUALIFICATIONS
> Long-term, comprehensive experience in staff leadership, business
management, human resources, administration, AR, AP, problem resolution
and strategic planning.
> Documented ability to increase sales and profits.
> Strong management, analytical and customer service skills with issues
resolved.
> Possess excellent planning, organization, time management and decision-
making skills.
> Strategically coordinate and collaborate with various professionals to
maximize performance in facilitating goals and attaining operational
excellence.
> Managed annual volume of 12M+ and annual budgeting for 9 branches.
> Achieved monthly and annual goals year after year by improving account
retention and increasing account volume.
> Work under pressure and support many people simultaneously.
> Over twenty years of collection experience.
> Experience with Microsoft Outlook, Microsoft Excel, Microsoft Office,
Microsoft Word, Spreadsheet, Word Processing, Drake software, Power
Point, 10 Key and type over 40 WPM.
> Honest, loyal, dependable and outstanding work ethics.
CAREER TRACK
Supervisor, Security Finance, Spartanburg, SC 2003 - 2014
. Efficiently collaborated with leadership personnel to formulate and drive
superior company performance.
. Diligently enforced company policies and managed comprehensive
documentation to facilitate audits.
. Accurately processed & reconciled vendor invoices and resolved payment
complaints & discrepancies.
. Recruited, hired, trained, mentored, professionally developed and
evaluated more than 100 staff.
. Skillfully oversaw human resources concerns and drafted recommendations
for fiscal-year-end budgets.
. Comprehensively assessed loan agreements to ensure accuracy.
. Effectively facilitated positive employee interactions & relations and
drove client satisfaction.
. Monitored cash drawers to ensure adequate cash-on-hand and ordered office
supplies.
. Collaborated with human resources department on annual personnel reviews
and researched vendors.
. Knowledgeably processed employee travel expenses and reimbursements.
. Winner of Employee of the Quarter Service Awards Q1 & Q3 2008, Q2 2009,
Q1 & Q4 2010, Q3 2011 and Q2 20012.
. Successfully achieved highest profit percentage for Texas operations in
2013 & 2014 and first Million--Dollar Office status in 2005.
EDUCATION
Lee College, Baytown, TX
Accounting and Business Management studies
Tax Preparation, Proscan and Crucial Confrontation courses
Certificate - Women's Business Leadership and Management Skills
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