Customer Service Representative

RESUME OF

RHEALYN BELONGILOT - RIGODON

AZUCENA ST., POBLACION

BANGA, AKLAN 5601

E-mail address: ****.*******@*****.***

Mobile No. +63 907-***-****

OBJECTIVES

To share my skills and knowledge from my previous work experiences; to be able to

contribute to the growth of the company; in return, to enhance my skills as team player and be a

part of the change the world wanted us to be.

EDUCATIONAL BACKGROUND

Level Institution Year

Primary Sacred Heart Academy 1992-1997

Secondary Sacred Heart Academy 1997-2002

College Technological University of the Philippines

Graphic Arts and Printing Technology 2002-2003

Our Lady of Fatima University

Bachelor of Science in Nursing 2003-2008

WORK EXPERIENCES

Company Position Year

VERVE CONTACT SOLUTIONS CALL CENTER AGENT 2003-2004

33rd Floor, Robinson’s Equitable Tower, TSR (Tele Service Rep.)

Ortigas Center, Pasig City. Outbound Account

EPIXTAR CALL CENTER AGENT 2008-2009

6th Floor, Eastwood Libis, TSR (Tele Service Rep.)

Cubao, Quezon City Outbound Account

CALLBOX INC. CALL CENTER AGENT 2010 - 2011

3rd Flr., Avescor Bldg. TSR (Tele-Service Rep.)

MH Del Pilar St., Outbound Account

Molo, Iloilo City 5000 Software Department

MANILA TRAVEL & TOURS MKTG & RESERVATION OFFICER

Kalibo Intl Airport February 2012 – February 2013

Kalibo, Aklan 5601

CALLREPS GLOBAL S.L CALL CENTER AGENT

London, UK Home based Telemarketer

Appointment Setter

February – May 2013

REMOTESTAFF ( Air-Met Scientific ) Home Based Data Entry / Appointment Setter

Australian Account

DLI Travel and Tours Virtual Assistant

- Setting Appointments

- Email Blasts

- Social Media

- Marketing Documentation and Procedures

Chess Kids ( Australian Account ) - General Virtual Assistant

- Invoicing for pending payments –Xero Software

- Allocating emails

- Organizing CRM Database

- Marketing and Documentation Procedures

- Customer Service

SKILLS

Computer Literate, (MS Word, MS Excel, Power point), people-oriented, office filing

ACHIEVEMENTS

3. ROOKIE OF THE MONTH NOVEMBER 2010

4. EMPLOYEE OF THE MONTH MARCH 2011

5. Can handle multiple accounts:

7 Appointment Setting

8 Phone Appointments

9 Office Appointments

10 Webinar

REFERENCES

1. MS. JENNIFER DIAZ

CEO

JMP BANGA BUILDERS

Banga, Aklan

Mobile No. +63-919*******

2. ANA MARIE BACLAGON

RN

Iloilo City

Mobile Number +63-916*******

3. AVEGAIL ABELLO

Supervisor 888 Café

MANILA TRAVEL and TOURS / 888 Café

Kalibo, Aklan

Mobile Number +63-905*******

4. JOANNA MARIE ANDRADE

Marketing and Reservations Officer

MANILA TRAVEL and TOURS

Kalibo, Aklan

Mobile Number +63-928*******

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