Computer Operator II, Helpdesk, Systems Admin.

April Denise Tucker

*** ****** ***.

Kannapolis NC, 28083

Phone 704-***-****

E mail ************@*****.***

OBJECTIVE

A position using proven technical skills. I am well rounded in using my computer skills as well as my management and

customer service skills.

PROFILE

Familiar with MS DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook and AS 400.

•1

Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.

•2

Experienced in system operations training, collections, and customer service.

•3

Working knowledge of being in Management and how to use my customer service skills to better my company.

•4

EMPLOYMENT

MCG Marketing Group, Concord, NC 2014 present

Product Demonstrator for Nespresso. I make sure product inventory and looks are kept up to

standard. I demonstrate how to use product.

Food Lion, Concord, NC

2010 2014

Sales Associate Dealing with customer service and daily task as making sure drawer

is straight with money, and that management is happy.

CMC Northeast Medical Center, Concord, NC 2003 2008

Computer Operator II Opened up in morning for everybody and dealt with hospital software and helpdesk software. I

ran helpdesk from 7 9 am Monday thru Friday. I did daily task that had to be done with VERITAS, AS 400, ran the

server room, made sure all backups were complete, and did any new ones we had, along with documentation for any

new task added. Also completed weekly backups of all hospital data on AS 400 on weekends, and other systems, we

did full take down on weekends though. I had daily task that had to be done with hospital software, but was mainly in

server room.

Urban Planet, Concord, NC 1999 2001

Assistant Manager Assisted manager in daily store operations including dealing with shipment, merchandising,

open and close of store, maintaining customer satisfaction.

1997 1999

Gadzooks, Concord, NC

Assistant Manager Assisted manager in store operations such as merchandising, open and closing, daily deposits,

helped manage a team of up to 15 employees.

EDUCATION

RCCC, Concord, NC 2001 2004

Major: Networking Administration And Support

Courses included business math, marketing, communications, and human relations. COBOL, DOS, Intro to

programming and logic, Hardware Installation and Maintenance, Internet Protocols, Novell 5.1, Networking Intro.,

Win2k/Server, Cisco CCNA and CCSP courses through the academy, Network Security 1 and 2.

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