Customer Service Representative

JEFFREY M.

CHAFF

*** *. ******** *** ● Palatine, IL 60067

630-***-**** ● ******@*******.***

Highly motivated, self-directed professional with nearly ten years of customer service and administrative experience, helping

provide a high level of customer service and support. Focused on building sales through relationship development, strategic

planning, and problem solving skills. Versatile employee, with a strong work ethic and history of going above and beyond for

customers.

KEY STRENGTHS

Customer Service ● Attention to Detail ● Cash Handling ● Sales ● Problem Solving ● Project Support ● Administrative

Tasks ● Answering Phones ● Collaborative Teamwork ● Communication Skills

PROFESSIONAL EXPERIENCE

CVS PHARMACY, Palatine, IL 2013 - Present

Customer Service Representative

Interact directly with customers in order to boost sales and to build repeat business. Answer questions in person and over the

phone. Close the store by cleaning and stocking items.

MTS CONSTRUCTION, Chicago, IL 2011 - 2012

Laborer

Painted walls and ceilings, installed windows, loaded and unloaded material, put up drywall, and assisted with special projects.

Performed demolition and other miscellaneous tasks.

KFC, Palatine, IL 2010 - 2011

Customer Service Representative, Cook

Opened and closed the store to ensure the highest quality of service for customers. Prepped food, managed the cash register, and

stocked supplies to maintain consistent food quality.

PRECISE BOOKKEEPING SOLUTIONS, Chicago, IL 2009 -

2010

Assistant to Owner

Handled a variety of special tasks, including picking up and dropping off data to clients, making bank deposits, coordinating

meetings, and assisting with promotions.

SUBWAY, Palatine, IL 2007 - 2009

Customer Service Representative

Completed opening and closing duties in preparation for customer service. Utilized the cash register during transactions and

prepared food according to organizational guidelines.

MTS CONSTRUCTION, Inc., Chicago, IL 2005 - 2007

Assistant

Fielded calls, typed estimates, and created project invoices. Pitched in onsite with a variety of needs, including demolition and

clean up.

JEWEL OSCO, Westmont, IL 2004 - 2005

Customer Service Representative

Helped customers with bagging, stocking, cart collection, and various questions/concerns.

EDUCATION

Western Illinois University

William Rainey Harper College

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