Management Training

HEATHER MULLETT

***** ******** ***** *****: 317-***-****

Carmel, IN 46033 Email: **************@*****.***

Supervisory Air Traffic Control Specialist

A top-performing Supervisory Air Traffic Control Specialist and Facilitator

responsible for conducting training to FAA personnel, and ensuring team and

management collaboration and buy-in. Recognized by peers, co-workers, and

management as a dynamic, innovator instructor, capable of exceeding all

established standards. .

Areas of Expertise

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Policy Rollouts Team Management/Supervision Curriculum Development

Facilitation Performance Evaluations Development/Coaching

Collaboration Emergency Response Classroom Instruction

Management

Professional Experience

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FEDERAL AVIATION ADMINISTRATION, Indianapolis, Indiana 2002 - 2014

Supervisory Air Traffic Control Specialist

. Collaborate with the FAA and Gallup to rollout a nationwide Workforce

Engagement policy as a facilitator. One of a select few chosen to travel

across the country to introduce and instruct FAA facilities on the Gallup

Workforce Engagement initiative. This initiative is a management/employee

collaboration, and was extremely successful in such agencies as NASA.

. Ensure that both union leaders and management fully understand the

Workforce Engagement process to get buy in to the resulting

collaboration, creating an open line of communication between employees

and management.

. Provide direct supervision of a 15 person crew, over four States.

Responsible for ensuring the overall safety of the flying public and

general equipment monitoring. As an ATC supervisor, managed any emergency

situation that occurred in designated airspace.

. Maintained currency on ATC positions, working directly with the ATC.

Corrected subordinates quarterly which includes meeting with each

employee to discuss performance.

. Ensured that all ATC trainees met minimum weekly training requirements,

and assisted the training teams when necessary.

. Developed, organized, and scheduled ATC refresher training, as a fully

certified FAA facilitator/instructor. Conducted training classes in all

FAA facilities.

. Great Lakes Regional Director for FAA Manager's Association. Represented

all FAA Managers in the Great Lakes Region, brought local issues to

National FAA Headquarters.

PREVIOUS PROFESSIONAL EXPERIENCE INCLUDES: UNITED STATES NAVY, San Diego,

California, 1991 - 1998, Air Traffic Controller Second Class

Education & Training

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Coursework, Business Management, Indiana Wesleyan University, Marion, IN

Facility Training Facilitator, National FAA Instructor, Gallup Contract

with the FAA, Indianapolis ARTCC, Indianapolis, IN

Awards & Distinctions

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Naval Commendation Medal

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