Customer Service and Sales Representative
Resume:
Jessica May
Oceanside, CA ****8
****************@*****.***
Qualifications
• Customer Service Professional with over 15 years of experience in both a call center, and work from home setting.
• Excellent written and verbal communication skills
Maintain a high level of professionalism, patience, and empathy to minimize customer dissatisfaction Always strive for 1st call resolution
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• Strongly skilled in multitasking, time management, and prioritizing tasks
• Proven ability to follow complex instructions, tackle challenges and problem solve.
• Dedicated and skilled at building rapport-a genuine interest in providing customer satisfaction
• Ability to meet an exceed a sales quota
• Clerical Skills: 65 WPM, data entry, computer software savvy
• University of Wisconsin College-5 semesters of General Studies (Degree in Progress)
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PROFESSIONAL EXPERIENCE
CENTURYLINK (Monroe, LA) Provider of land line phone, High speed internet, Directv products and services. (WORK FROM HOME POSITION) F ebruary, 2011 through June, 2014
• Answering inbound calls while providing quality service to customers inquiring about the availability of Centurylink products/services and the status of pending orders
• Listen attentively to caller needs to ensure a positive customer experience
• Utilize Centurylink software and online systems to perform customer verifications, set up new accounts, and process orders for new and existing customers
• Strive for customer complaint resolution: resolving problems on the first call to avoid escalation of issues
• Maintained up to date knowledge on the company's products/services for the purpose of promoting and selling Centurylink products and services on every call
• Performed online troubleshooting, identified problems, gave technical advice, and submitted service orders for technical troubeshooting
Record details of customer interactions pertaining to the placing of orders for new products and services, estimated monthly charges, issues the customer may have experienced, etc.
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THE LEEDE RESEARCH GROUP (Manitowoc, WI) March, 1999 through October 2010
• Attended agent briefings about the research project.
• Conducted telephone interviews to gain people's attitudes, opinions, and experiences with a given company or business that the client may have interacted with
• Explain the nature of the research project, emphasizing the importance of their responses for research purposes only, and that no sales will result from the call
• Asked a number of scripted questions to gauge people's attitudes towards a particular product, service, or issue
• Recorded individual responses in the computer
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