Summary
A results-oriented business professional with proven abilities in strategic
planning, managing projects, improving efficiency of operations, team
building, and detailing project information to determine effective
processes for operations. Able to identify areas of strength and weakness
and implement company policies, standards, changes in operation, and
systems that optimize productivity and bottom line. Demonstrated ability to
motivate staff to maximize productivity and control costs through the most
effective uses of manpower and available resources.
Experience
Southeastern Facility Maintenance - Operations Manager 2013 - Present
Southeastern Facility Maintenance is a National facilities maintenance
company specializing in HVAC, electrical, painting, carpentry & much more.
SEFM provides its services in retail, industrial and commercial settings.
n Direct day-to-day operations, oversee & supervise all field personnel,
manage all projects throughout the Southeast.
n Develop and monitor sales process for company growth.
n Monitor and keep all company policies up to date.
n Maintain relationships with vendors, customers, and high-level
executives.
n Responsible for ensuring that SEFM maintains efficient staffing to
handle required response times
for all customers.
n Work hand in hand with President and Financial Director on a daily
basis to ensure that the
company is profitable and efficient in all aspects.
n Estimate and manage a large variety of projects including but not
limited to electrical, HVAC,
carpentry, painting, preventative maintenance, plumbing, and more.
n Direct all aspects of sales & marketing
n Develop SOP's and assist in implementing changes
n Responsible for developing new hire orientation & training program
n Monitor quality of work to ensure safety protocols are followed on
each job.
Harrison Contracting Company - Marketing/Business Development Manager
Florida Region 2009 - 2013
Harrison Contracting is a National painting and facility maintenance
provider. We provide interior & exterior painting services to commercial
customers, high rise multifamily housing units & commercial office
buildings. We provide retail & industrial facility maintenance services
nationally.
n Responsible for sales & marketing of painting, facility maintenance and
specialty coating services throughout the Tampa area and nationally.
n Consistently met and exceeded monthly sales goals of $250,000 - $400,000
with several deals closed in excess of $1,000,000.
n Cold called on potential customers for interior and exterior commercial
painting services. Territory for painting services is coast to coast from
Gainesville, FL to Miami, FL.
n Called on large "big box" retail customers for facility maintenance
services. National customers included Home Depot, Office Depot, Advance
Auto, LabCorp, and many more.
n Organized, attended and participated in local and national trade shows
and conferences.
n Spend 7-9 hours daily on the road servicing existing customers and making
new calls to potential customers. Made 25-40 new calls daily via phone
calls and face-to-face cold calls.
n Participate in a number of organizational meetings, conferences, trade
shows, and events such as PRISM, Chamber of Commerce, BNI, & much more.
n Responsible for marketing services through print, radio and television
advertising, social media, lead conversion, lead generation and much
more.
American Communications - Corporate & Government Account Sales Manager (In
Defunct) 2002 - 2009
American Communications was one of Florida's largest indirect dealers for
Nextel wireless service until 2006 when Sprint & Nextel merged. American
Communications had 8 locations throughout the state of Florida from Bartow
to Punta Gorda. Another indirect dealer purchased American Communications
in 2008.
n Started with the company as an assistant store manager for the Brandon,
FL location. Sold wireless services in a retail environment by assisting
customers with plans, equipment, & add-ons. Handled the day-to-day
operations of the retail store by managing inventory, opening & closing
the store, making daily deposits, & supervising sales staff.
n Responsible for more than $3,000,000 annually through outside B2B sales
department.
n In 2002 after 8 months with the company I was promoted to Corporate &
Government Account Sales Manager (Outside Business to Business Sales
Manager).
n As Outside Sales Manager I supervised up to 12 outside sales
representatives, set monthly goals, assisted reps with making contacts &
closing sales. Organized weekly sales meetings & provided sales training.
Handled all hiring and termination of employees responsible for business-
to-business sales.
n Responsible for print, media, and all other forms of advertising directed
at business customers.
n Personally targeted, called on & sold to any corporate account more than
50 lines as well as all government accounts. Called on 20 - 30 new large
corporate accounts & government accounts weekly.
Ripken Amateur Baseball - Regional Sales Representative 1998 - 2002
Ripken Amateur Baseball provides weeklong tournament events at The Ripken
Experience in Myrtle Beach, SC. These events are designed for competitive
travel baseball teams ages 12 - 18. The events are sold as packages that
include a week of baseball, housing for the entire team & coaches, as well
as various meal plans for participants.
n Called on competitive travel baseball teams throughout the state of
Florida to sell packages into The Ripken Experience.
n Spent 8-10 hours daily researching contact information for teams by using
the Internet, telephone & company's database.
n Worked weekend baseball tournaments targeting & contacting teams to
provide information about The Ripken Experience & gather information to
follow up on for presentation purposes.
Education
University of Kentucky 1992 - 1996
Bachelor of Science - Business Administration
Attended the University of Kentucky on a partial scholarship for
baseball where I played second base all four years. Was selected as an All-
American in 1998 as a second baseman.
Certifications
U.S Department of Homeland Security - TWIC Card
Tampa Port Authority - Access Card
Lead Paint Abatement Certification
OSHA - 40 Hour HAZWOPR