Customer Service Management

Cathrin Patrick

Mobile: +91-809*******

Email:*******.*******@*****.***

Objective:

Human Resources Management Professional seeking opportunities where experience in staffing, Business

Development, Campus and placement that offers an immediate challenge, career opportunity, and

advancement.

Career Summary

Overall 2.6 years of work experience as HR Recruiter (IT, Non-IT & ITES) Cum BDM.

Performing a role of Technical recruiter cum Business Development Manager to manage their

entire transition cycle.

Proficient in giving valuable decision and taking the feedback from the employees.

Expert in taking the order from the seniors and giving the valuable suggestions.

Excellent Interpersonal skills, Leadership abilities, fast learner & flexible.

Remarkable management consulting and business development experience

Profound ability to assess business needs and identify opportunities

Great ability to develop relationships with prospective clients

Excellent interpersonal skills to effectively communicate with and present to clients

Areas of expertise

Head- hunting, referrals.

Profiles Handling: From entry level, Middle & Senior Level Management.

Able to manage multiple requirements and deadlines within a fast-paced environment.

Ensuring customer satisfaction by achieving delivery and service quality norms.

Skilled communicator with ability to motivate people with strong leadership, people

management, interpersonal and negotiation skills.

Mass Hiring

Interview Coordination

Key Responsibilities handled-

As Hr Recruiter:

Screening: short listing candidates sourced through portal (Naukri, Monster, Times jobs, Sixth

Sense and LinkedIn) and validating them on their experience and interest.

Provided complete, accurate, and inspiring information to candidates about the company and

position being filled.

Planned and executed on-campus recruitment efforts.

Performed detailed reference checks and/or reference analysis on selected candidates.

Served as the primary point of contact for recruits throughout the interviewing process.

Manage the presentation, selection, offer, negotiation, closing and administrative components or

hiring.

Work closely with hiring managers and department managers to coordinate planning activities

regarding hiring, trends, needs and recruiting strategies.

Maintain accurate and well-ordered documentation on all candidates.

Given end to end recruitment training for entry level candidates.

Involved in SPOC (Single Point of Contact) activities.

Skills Recruited:

Technical- C,C++,Dot net developers,PHP developers,Ui developers,UX design, Android Developer,

Java developers,Oracle Apps,Oracle technical Consultants,Oracle DBA,Sybase,SAP, SAP module,SAP

functional,SAP Technical,JD EDWARDS,PEOPLESOFT.

Testing-Software testing,Manual testing,Automation testing.

BFSI- Corporate Finance,Financial reporting,Credit Operations,Payments, IT Infrastructure, Cash

management,treasury operations,Insurance,Mutual Funds, general Accounting.

Auditing-Internal Audit,External Audit.

Taxation :,Direct taxation,Indirect Taxation.

Engineering-Procurement,Supply chain management,Buyer,material management,

Logistics.

BPO-Data Analyst,Voice process,Non Voice

Others:Telecom,medical Billing,Ar Callers,Content writer,Hr Trainee and project management

As Business Development Manager

Provided high quality customer service throughout the business development plan.

Handled a team of 7 members in 3 branches.

Shared requirements to the recruiters and worked as intermediate between the client and the

recruiters.

Processed Invoice

Meeting targets for vacancies filled and people placed

Keeping records and negotiating fees

Maintain forward visibility of all pipeline activity to ensure achievement of monthly and annual

financial objectives

Report on performance in line with company requirements

Employers

Working as Sr. HR Recruiter Cum BDM at Team Source Consulting Services, Coimbatore

from February 2013-present.

Worked as Hr Recruiter Cum BDE at Innovature Technologies, Ooty from May 2012 to Feb

2013.

Worked as Online Product Executive at Journeys World, Cochin from Oct 2011 to May 2012.

Education Qualification

Qualification Board /University Year of Passing Percentage Class

Bharathiar University- Pursuing

MBA(HR) - -

Distance Education First Year

BCA Kaypeeyes,Kotagiri 2011 83% First class

Bharathiar University with

Distinction

II PUC Kendriya Vidhyalaya, 2008 60% First Class

Aruvankadu

S.S.L.C Defence Employees 2006 73% First Class

Matriculation. School,

Aruvankadu.

Other Technical Skills

Operating systems : MS Dos, windows 98/XP,UNIX

Programming languages : C, C++, Java, HTML, VB, COBOL.

Databases : Oracle

Others : MS-Office

Personal Profile

Name : Cathrin Patrick W

Father’s Name : Wilfred Patrick C

Date of Birth : 31.05.1990

Nationality : Indian

Hobbies : Reading, Listening Music, Playing games.

Languages Known : English, Tamil

Declaration

I declare that the above information provided is true to the best of my knowledge.

SIGNATURE

DATE:

PLACE

(CATHRIN PATRICK)

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