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Customer Service Manual Testing

Location:
Mumbai, MH, India
Posted:
January 29, 2015

Contact this candidate

Resume:

Vicky. C. Mirchandani

acn2mq@r.postjobfree.com. */11&12 Gauri Bldg. Vijay Dham Soc. Ltd. C.S.

Complex Rd no.1 Dahisar (e). Mumbai. Maharashtra. 400068. Contact:

099********

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Education

University B.E in Electronics & Telecommunication MUMBAI, MAHARASHTRA

from Thadomal Shahani Engg. College,

2006-2009 Bandra(W),

Aggregate 64.1%

Diploma Baba Saheb Gawde Institute of Technology, MUMBAI,MAHARASHTRA

2002-2006 Mumbai Central(E),

Aggregate 69.5%

10th Rotary Integrated Secondary School, Mount MOUNT ABU,

Standard Abu, RAJASTHAN

Secured 73.17%

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Projects & Experience

Multi- Channel Fire Monitoring and Control System.

Cell Phone Operated Land Rover (Wireless Communication).

Event Management. (Beyond Events and Promos)

Worked as Supervisor for Johnson & Johnson in Promotional events.

Worked as a Supervisor for the Citi Conference 2009 held at Hotel Grand

Hyatt.

Worked as a Supervisor for the "Radio Mirchi and Aircel Lift kara de"

event.

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Job Description

. Joined Accenture as a fresher and was promoted within a year.

. Worked on Web Based Applications and Windows Forms for User Interface

Development.

. Worked on Microsoft Project and Microsoft Project Server.

. Knowledge of debugging in .Net environment

. Knowledge of OOPS Concepts & UML Diagrams.

. Knowledge of DBMS concepts

. Knowledge of XML and XSL

. Worked on various Technical Design documents like Impact Analysis

Documents, Specification Documents, etc.

. Prepared TCERs performed manual Testing of the code and Fixed Critical

Defects as well.

. ADO.NET, ASP.NET, C#, Javascript, XML, HTML.

. Conducted knowledge sharing sessions on regular basis in Accenture.

Used features like:-

> C#

> Windows Forms

> HTML

> Manual Testing

EXPERIENCE

Company Name: Accenture

Designation: Software Engineer

Experience: 38 months (from Sep 2009 to Oct 2012)

Assignments

Assignment 1

Name: - ADT-PPM

Technologies Used: - .NET, SQL Server, Project Server,

Work Done:-

Created prototypes (proof of Concepts for e.g. Data processing through Grid

View etc for the functionalities to be implemented. The prototypes were

further verified by the on-shore team and they were used in the

application.

Testing the application i.e. performing manual testing of the application.

Creating and updating theTCER's with expected results according to the Test

Conditions. Updating the documents pertaining to the application, documents

like Page Specification, Functional Specification etc.

Project Server Configuration: - Creating, Adding, Deleting the Resources

from Project Server, Granting Permissions and Revoking Permissions etc.

Updating the project documents on WIKI site so that can be helpful in

future and maintaining a document repository.

Use of Rational tools CC (Clear Case) and CQ (Clear Quest) for maintaining

a back-up of all the work done and logging defects.

Assignment 2

Name: - Automation of Orange Award Management Program

Technologies Used: - .NET and SQL Server

Work Done:-

- This award given to the employee for their contribution towards the

company. Previously it was a manual process, but now we have automated

it. This award is given on monthly/Quarterly basis.

- Requirement gathering for the UI screens.

- Experience of working in .NET 4.0.

- Worked on Web Based Application for User Interface Development.

Creating the

screens and coding.

- Used ADO.NET for fetching and storing data into database.

- Implemented the application in MVP Pattern

- Created the Functional and Page Specification Documents for the

Application

- Wrote the Test Cases for the modules and executed the test cases and

recorded the results and also created the defect report for the same.

Assignment 3

Name: - E-Commerce Implementation Site Core

Client Name: - GNResound

Technologies Used: - Site core and .NET

Work Done:-

- Experience of working in Sprints and SCRUM Model (Agile Methodology).

- Use of Site Core (Site core is a content management system used to

create customized UI's. Also we can modify the content of UI using

Site core without making changes in the code) along with .NET for

creating the e- Commerce application.

- Integral member of Requirement gathering and planning phase.

- Using Site core as a UI and developing in .NET using Site core

Libraries.

- Using Hedge Hogg tool in which we can perform tasks for creating Site

core UI in an efficient manner.

- Debugging and functional testing of the various modules.

- Was responsible for developing UI screens for User Login, Logout,

Password Management, Billing and Delivery etc.

- Developing the .NET classes for sending and receiving data and

functionally testing the data flow through the UI screens.

- Making templates in site core.

- Also got a hands on working with HTML and designing the UI

Assignment 4

Name: - ACE

Role: - Data Analyst

Technologies Used: - SQL Server

Work Done:-

- This assignment was in Insurance domain related to insurance claims.

- Accenture Claims Component Base Asset in .NET

- Accenture has its own base Asset called "Accenture Claim Components".

- The developers added new functionalities in the application.

- I was responsible for creating Test data for each functionality added

in the application. The data was created both through the application

and SQL Server.

- Functionally tested the application again with the data created so as

to confirm the new features are successfully added in the application,

without any errors.

Company Name: SITEL India Pvt. Ltd

Designation: CSP (Customer Service Professional)

Experience: 11 months(from Feb 2013 to Jan2014 )

Assignment

Was working at SITEL in DELL process. In this process we have to

troubleshoot and resolve computer related queries for the Customers.

It was an International Process. During my tenure in DELL process I

was a consistent performer and also received recognition for BEST

TECHNICIAN (2nd Runner up) and I regularly received Customer

satisfaction surveys every month.

Training

Currently pursuing a course in testing DST-HP (Diploma in Software Testing

in collaboration with HP) from SEED Infotech. The course includes:-

- Manual Testing: - Theory of Manual Testing

Project: - (Using Orange HRM Application) Reviewing

Test Plan, Writing Test

Scenarios, Writing Testing Cases, Executing

Test Cases,

Creating Defect Report.

- Automation: - Basics of ALM (Application Lifecycle Management)

Basics of UFT (Unified Functional Testing)

Basics of Load Runner

Honors, Awards and Achievements

. Cleared ASDA (Accenture Solutions Delivery Academy) Certification exam

designed jointly by the Massachusetts Institute of Technology (MIT)

and Accenture.

. Completed MCPD-EA Certification in .NET 3.5and 2.0.

. Was the HEAD BOY of the school in the year 2002.

. Won the Award for "The Best Speaker" in a Debate competition in

school.

. Stood First in Essay Writing Competition in School.

. Stood 1st in the General Knowledge Quiz in School.

. Represented the School Cricket team as a Wkt- Kpr/bat.

. Program Co-ordinator for ISTE,TSEC

. Member of IETE,TSEC

. Member of Management Society,TSEC

. Represented the college Cricket team as a Wkt- Kpr/bat.

. Represented the college Volley ball team.

. Organizer of Industrial Visit (47 Students+2 Teachers) to Chandigarh-

Shimla-Amritsar.

. Member of Core Committee of Jashan 2008.

. Received recognition for "Automation of Orange Awards". My name was

included in the monthly News letter of Accenture.

. Received recognition in terms of Performance Points for completing my

task before time and helping team members achieve their target within

the desired timeline.

PERSONAL DETAILS

. Date of Birth : 23rd June 1987

. Email ID : acn2mq@r.postjobfree.com

. Mobile : 099********

Interests and Skills

. Technical Skills: Programming Language: C# language.

. Operating systems: Win 9X/2000/XP/Vista

. Language Skills: English, Hindi, Gujarati, Sindhi.

. Like to play and watch Cricket, Football, Volleyball, Basketball, Lawn

tennis, Table Tennis.

. Listening to music (Songs & Bhajans).

. Anchoring & giving Speeches.

. Cooking

I confirm that the above information is true and correct to the best of my

Knowledge

Date: - - Signature:



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