Customer Service Sales

Joseph L. Russo Jr.

*** ****** **. ******* *****, IL 60089 847-***-**** **********@*****.***

Insightful, creative, strategic thinker with excellen t project management and people

skills. Proven ability to adapt and evolve in fast paced, dynamic environments. Solid

background in developing best practices, finding innovative solutions, and resolving

complex situations.

CAREER HISTORY:

07/08-10/13

Strategic Sourcing Coordinator

Staples Print Solutions

Identified and utilized external print manufacturers to produce various graphic and print

projects for re-sale.

Purchased and managed projects from RFQ to product arrival and close.

Prepared and issued a high volume of print related orders while assuring accuracy.

Verified all details regarding; project specs, art, proof approvals, and completion.

Resolved all issues regarding; AP, AR, warehousing, delivery, quality, and deadlines.

Served as the liaison between sales and vendors to bridge the gap, allowing quicker

turnaround, and increased workflow and productivity.

06/07-10/07

Account Executive

3e Marketing Communications

Identified new prospects and established new accounts for various offset/digital and

direct mail print projects.

Managed 250 commercial print accounts within a specific local territory.

Consulted on commercial print/programs at every level of management.

Provided ROI resulting in a positive customer experience; retention and deals closed.

05/06-05/07

Print Estimator

Richardson & Edwards (Now Transparent Container)

Provided complex bids for the printed carton/packaging industry utilizing estimating

software specific to the industry.

Coordinated sourcing efforts when needed to provide final RFQ.

Lowered project costs via consult, negotiation, analyzing of resources, logistics, and

substrates along with competitive bidding.

Acted as liaison between vendors, sales, production, and technical support.

1999-2005

Commercial Business Representative

FedEx Office/Kinkos

Identified new print customers using all resources available.

Managed 250 commercial print accounts for multiple local branch retail locations.

Implemented multi branch sales strategies thru inside/outside sales efforts.

Provided promotional and convention support.

Performed legendary customer service/consultation resulting in deals closed.

EDUCATION:

Degree: Associate of Arts in Fine Art; Elgin Community College.

Certified: Adobe Illustrator, Photoshop; Computer Learning Center.

Certified: Professional Print Production; Print Communications Professionals

Software: Acrobat, Illustrator, Photoshop, Microsoft office suite, Etc…

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