Training and Education Manager
Resume:
Laurel P. Weber
New York, NY 10024
***********@*****.***
https://www.linkedin.com/in/laurelweber/
PROFILE:
TRAINING AND EDUCATION MANAGER
Experienced Training and Education Manager with proven ability to enhance
the learning experience of both large and small groups, while adding
increased value to the organization by analyzing strategies and processes
and subsequently developing targeted solutions.
High levels of success attributed to thoroughly understanding
organization/client requirements, customer concerns, product specifications
and employee interests.
Worked with companies, schools and community groups to meet a variety of
educational needs including group lecture, one-on-one simulations, role-
playing, discussions, and lectures as well as the use of varied
technologies. Professional Certification: New York State teacher.
Skilled at Interpretation of Needs Assessment, and Soft, Customer Service,
Complicated Technical Continuous Improvement of Technical Leadership skills
Information Into Easy to Programs Using Data and New Hire Orientation,
Understand Terms. Analysis. Performance Management,
Career Development
Curriculum: Development, Strong Rapport with
Implementation and Employees At All Levels Familiarity with All Media
Evaluation. Transmittal.
Project Management, Talent
Management, Succession Conducted all aspects of
Planning, Large Event meeting planning and Managed vendors and learning
Planning presentation for very large information systems.
groups and senior
executives.
EXPERIENCE:
The Bronx RHIO, part of Montefiore Medical Center
Manager Training, Implementation and Support January 2013 - October
2014
. Developed, presented and evaluated training programs and modules
geared specifically to each audience, and managed all Learning
Management System activity.
. Managed all phases of support for users of Health Information
Exchange system throughout the Bronx, including customer support
and user analyses.
. Acted as a liaison between Systems staff and end users.
. Conducted planning and goal development sessions.
Self-Employed Training Consultant/Tutor October 2011 - January
2013
NYC Dept. of Ed., Gifted and Talented Elem. School Teacher Sept. 2005 -
Oct. 2011
Attended Graduate School for Education 2002 -
2005
(Training and Education Manager - Laurel Weber, page 2)
New York Life Ins. Co., Trainer, Supr., Systems Liaison, N.Y, N.Y.
1998-2002
. Designed, developed and implemented training programs on customer
service improvement, telephone skills, time management and graphic
user interface customer service system upgrades.
. Authored and updated participant manuals exercises and exams,
instructor lecture notes and teaching aids.
. Managed workflow, staff and solved escalated customer service
complaints.
Con. Edison, Project Mgr., Liaison, Mgmt. Intern, New York, N.Y.
1993-1998
. Supervised staff (20), scheduling and call center operations.
. Administered large, multi-step projects, often coming in under budget
and time restraints.
. Facilitated the development of new business in New York State by
acting as a liaison between the CEOs of New York State Utilities.
Responsibilities included planning detailed meetings and making
presentations.
. Graduated highly competitive two yearlong management training program
with rotating assignments, including presentations to top management.
Most of the time spent as Customer Service Supervisor for 30 account
representatives handling largest corporate accounts.
Hill and Knowlton, Human Resources Administrator, New York, N. Y. 1992-
1993
. Executed all phases of recruitment employee relations, and training
programs.
Con. Edison, Training Admin. (Contract Employee), New York, N.Y. 1991-
1992
. Analyzed training needs, designed and implemented courses based on
those needs.
. Sourced, budgeted and managed outside training contractors.
. Improved courses by applying examination of course evaluation data for
enhancements.
. Originated courses on highly technical topics such as Asbestos
Awareness and Compliance issues and presented information in an easy
to understand format.
Polytechnic University, Human Resources Admin. Brooklyn, N.Y. 1988-
1990
. Directed all phases of recruitment, employee relations, and training
programs.
. Installed and implemented HRIS; Benefits/compensation changes.
EDUCATION:
M. Sci. Ed., Hunter College, City University of N.Y., Childhood
Education
. University of Phoenix On-Line, 6 Credits Gifted and Talented Education
. M.B.A., Baruch College, City University of N.Y., Human Resources Mgmt.
. B.A., Stony Brook University, State University of New York, Economics
. The Bronx High School of Science
PROFESSIONAL MEMBERSHIPS:
. Association for Training and Development
. Society for Human Resource Management
COMPUTER SKILLS:
. Word, Excel, Access, Power Point, Outlook, Webex, Learning Management
Systems
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