Medical Customer Service
Resume:
Cell #410-***-****
*******@***.***
Renee’ Sampson Pack
~ Resume ~
Objection: To apply my 20+ years as a medical office professional to a supervisor/management
level position within a company. I propose strong creative solutions within a busy front end office
setting, with the ability to research, analyze, and resolve scheduling, registration, billing and
insurance issues. I have great energy, enthusiasm, and pride myself in helping people. I work
hard at bringing projects to completion with little or no supervision. I have very strong customer
service skills and believe in utilizing my abilities, helping and providing great care to
patients/clients, which has always been a great reward to me. My motto is, “It is not the patient or
the client that should getting to know you, but focus on understanding people to bring the best out
of each encounter with a patient, client or other professionals. My current position required
excellent verbal communications, multi-tasking, telephone etiquette, interviewing and using these
skills to interact with patients, families, members of the health care team, which includes external
agencies. I would like to continue to demonstrate and utilize all of my skills, while advancing my
career in leadership.
Summary/Qualifications: To apply my extensive skills as a front end supervisor into the
medical office field where my goal continues to be caring for people. I have the ability to perform
effectively despite sudden deadlines and changing priorities by utilizing my strong multitasking
skills. I’m able to use accurate judgment, problem-solve situations utilizing a service excellence
focus. I directly participate in the counseling of assigned staff to improve/enhance their work
competence. Ability to assist in monitoring assigned staff’s quantitative and qualitative results to
complete their annual performance evaluations. I interact with others in a supervisory capacity
and am able to delegate/assign work to others and/or provide guidance and hands-on training to
new employees as well as and retraining current employees. As a professional I’m able to bring a
comprehensive background in areas pertaining to clients and patient care, along with my strong
knowledge in insurance, insurance verification, referrals, obtaining authorizations, scheduling,
check-ins & checkout processes, surgical scheduling and surgical posting, appointment and data
entry with knowledge in coding. I have advance knowledge in Microsoft word, Excel, and power
point.
Work History:
POSITION SUMMARY:
3/2006-Current> Johns Hopkins Hospital
Patient Services Coordinator IV
• Responsible for Front end training, leading, and motivating team members.
• Assisting management by serving in Supervisory role with the ability to function as a
group/team leader, mentor, and resource liaison.
• Direct patient/family contact as they relate to ascertaining the most appropriate
insurance coverage, and initiating applications for alternative sources of funding.
• Managing complex multi-payer insurance verification and benefits eligibility.
• Extensive knowledge of Insurance verification/benefits eligibility procedures
• Obtaining and completing documentation for pre-certification, recertification and
referral/authorizations, and assessing patient financial liability.
• My position required a clear understanding of the revenue cycle and professional
competence in reviewing and securing all appropriate financial resources for patients
to maximize reimbursement to the Health System.
• My position also requires operating knowledge of payer contracts and computer
systems at affiliate locations.
• Extensive knowledge of pre-certification and billing issues
• Knowledge of claim processing associated with established external service
contracts.
• Duties include: assigned revenue cycle responsibilities
• Identifies payer’s failure to comply with contractual agreements
2000-2005> Wilmer Eye Institute Green Spring Station/Johns Hopkins Hospital
Surgical Coordinator
• Surgical scheduling and posting at GSS and JHH
• Verification of surgical procedures using CPT and ICD9 coding
• Authorizations and referrals, preparing formal surgical letters
• Verification of all types of insurances, inpatient posting after surgery
• Preparing forms that best suit the surgical field, consenting surgical
• Patient refractive surgical scheduling for Lasik/laser vision procedures
• New patient appointment entry and return, multiline phone system
• Collecting co-pays, collecting self pay surgical procedures
• Preparing consents, orders and prescriptions for surgery.
•
1995-2000> Johns Hopkins Community Physicians Berea Health Center
Lead Medical Office Assistance
Multi specialty setting, Pediatrics, Ob-Gyn, and Adult Medicine
• Patient registration, scheduling new and return patients
• Retrieving referral, multiline phone system, ordering supplies
• Scheduling luncheons w/ drug reps and other hospital professionals
• Verification and understanding all types of insurances
1989-1995> Hopkins Community Physicians Wyman Park
Medical Service Representative
Medical records/correspondence coordinator
• Preparing medical charts for multiple departments for daily scheduling
• Numerical and alpha medical filing
• Filing, purging and copying medical record for correspondence for offsite request
• Working directly w/ Pediatrics and Ob-Gyn Offices
Other Specialty Skills
HIPPA Certification, Crucial Conversation Certification, Citrix Zen Payroll,
Emdeon bill pay, Salar billing, Keane production billing systems, proficiency on multi-line
telephone, copier, calculator, fax machine, EPIC computer systems including scheduling,
registration, billing, and insurance eligibility systems. Microsoft office, Ormis surgical posting, IDX
patient Identification Knowledge, cash collection, appointment entry
Education: (Greatest achievement) High School Diploma
1987-1988: Certificate PSI Institute Computer programming & Data entry
1986-1987: Medical terminology
1985: Calvert Adult Center
Summary: to whom this may concern, I know I don’t have a lengthy education
background, but what I do possess is a wealth of hands on knowledge as a professional
in the medical field. I have dedicated myself in providing excellent customer service
care. I’m a fast learner and pride myself in ways to improve and give quality care to all.
I’m dedicated to my company but most of all to my team and I always give 100% to any
job that has my name on it.
Renee’ Sampson-Pack
*******@***.***
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