Customer Service Management

K IMBERLY D. H OLTON

**** ******** ** ******** ****, TX 77489

832-***-**** ********@*****.***

ADMINISTRATION

A driven and detail oriented administrative professional with expertise in communications, scheduling, travel arrangements, and

document management within diverse environments. Proven ability to acclimate and provide multifaceted support while focusing on

improving functionality and customer support. Technical proficiency in MS Office, QuickBooks.

Cross Communications Diverse Correspondence Event Planning

Travel Arrangements Document Management Calendar Management

Strategic Planning/Analysis Administrative Functions Accounting

PROFESSIONAL EXPERIENCE

RamRod Oil and Gas Trucking Company, Houston, TX, 2013 Present

Administrative Assistant for the VP

Operations

• Performed advanced, diversified, and confidential secretarial and administrative duties requiring broad and comprehensive

experience, skill, and knowledge of organization policies and practices.

• Reviewed reports and maintained records of expenditures; assisted in preparing reports.

• Provided work direction and guidance to other staff as assigned.

• Made travel arrangements and assisted the President and VP with coordination events.

• Processed the mail; received, sorted, and distributed incoming and outgoing correspondence.

Documentation Management

• Reviewed and proofed documents, records, and forms for accuracy, completeness, and conformance to applicable rules and

regulations.

• Arranged and scheduled meetings and conferences while organizing daily calendar.

• Participated in the management of filing systems, set up files, and reviewed records for information as requested.

Communications

• Performed diverse reception and customer service including receiving visitors, scheduling appointments, screening

correspondence, and establishing referrals to appropriate staff members.

• Communicated between the supervisor, staff, and the clients.

Key Achievements:

• Demonstrated excellence in performing a variety administrative tasks and providing win win resolutions for the company

with expediency.

• Proven ability to establish and execute executive level communications and front desk reception functions.

• Consistently praised, by management, for the quality and timeliness of reports, attention to detail, exemplary customer

service, and team player attitude.

Tallowood Baptist Church, Houston, TX 2004 2013

Secretary for the Associate Pastor

• Streamlined administrative processes and introduced improvements that enhanced productivity.

• Promptly and courteously handled inquires, internal, and external correspondence.

• Established and maintained appointments, reservations, and calendars in approved fashion.

• Provided various administrative supports efforts including but not limited to scheduling meetings, document, and spreadsheet

preparation.

Key Achievements:

• Served as first point of contact and liaison between members, non members, and staff for the Associate Pastor.

• Demonstrated excellence in performing a variety of administrative tasks and providing win win resolutions for members and

non members issues.

• Strong ability to provide clear, effective oral and written communication with multi disciplinary professionals and diverse

community members.

EDUCATION & CREDENTIALS

Associates of Science, General Office Administration, Houston Community College, Houston, TX

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