Customer Service Sales

Ivory Soon

Cheraw, SC

*************@*****.*** - 843-***-****,843-***-****

WORK EXPERIENCE

Assistant Manager

Security Finance - Rockingham, NC - November 2013 to January 2014

Responsibilities

•Establish customer accounts; photograph and inspect vehicles/property used to secure loans

•Provide outstanding customer service

•Receive and post loan payments to customer accounts

•Perform collection activities on delinquent accounts through written and telephone contacts, and house visits.

•Maintain accurate cash control and record keeping

Assist with the training and development of new personnel

Global Technical Support Coordinator

Verizon Wireless - Columbia, SC - April 2006 to September 2013

Provide exceptional customer service/technical support for internal and external voice and data product

customers.

•Diagnose device and/or Network issues, trouble shoot for PC Operating systems using various administrative

department tools and on-line resources for customer resolution.

• Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call

type that is routed through the center in this function.

•Opening new accounts and upgrading existing service

Customer Service Representative

Verizon Wireless - Columbia, SC - April 2005 to August 2006

In this role a high volume of inbound customer calls are handled, research and resolve billing inquiries, explain

products and services.

•Evaluate customer concerns and follows up with customer to ensure first call resolution and achieve and

deliver 100% customer satisfaction.

Data Entry Representative and Outbound Sales

Intermedia Marketing Solutions - Orangeburg, SC - October 2002 to April 2005

•Accurately process Verizon small business orders.

•Making cold calls in outbound sales consist of contacting customers in opening new accounts and upgrading

existing service

Mobile Home Sales Supervisor

Hometown USA - Orangeburg, SC - July 1998 to September 2002

Open and close sales lot daily

•Responsible for Marketing and generating customer base

•Commission based sales/monthly quota

•Demonstrated progressive performance as sales associate which led to promotion of general manager in less

than one year of initial employment

•Provided tours of display homes on site and secure real estate for setup

EDUCATION

Psychology

Capella University-currently enrolled online

2013 to 2015

Education Psychology

South Carolina State University

1993 to 1998

CERTIFICATIONS

Community Health Worker - NETC 2014

members of a community who are chosen by community members or organizations to provide basic health

and medical care information to their community.

Contact this candidate