Reporting Analyst

Gaurav Narula

*** – *** Oak Street, Toronto, ON, M5A 2C9, CA

Email ID:- ******.**********@*****.***

Ph #:- 647-***-****

PROFESSIONAL PROFILE:

• Armed with Decision making & Analytical skills, demonstrated proficiency in relationship

building, maintaining good team spirit and track record of generating new business.

• Highly detail-oriented, adept in handling pressure and work in deadline driven multi-tiered

environment.

AREA OF EXPERTISE:

• Problem Solving

• Analytical Skills

• Database Creation

• Report Creation

• Advance MS Excel

• VBA (Visual Basic Application)

• MS Access

• SQL/SQL Server

• Data Management

• Excellent Work Ethic

• Strategic Vision/Planning

• Effective Communication and Presentation Skills

PROFESSIONAL WORK EXPERIENCE:

Club Auto Ltd. Division of CAA Nov 2014 till Now

Application and Service Desk Support - Technology & Innovation

• Creating Daily, Weekly, Monthly & Ad Hoc Reports.

• Worked on the Finance Project.

• Automated the Reports to increase the efficiency and to save time.

• Created the IT Architectural Model.

• Created the Work Flow for L&D Team.

• Resolving Data Issues and reporting it precisely.

• Updating Reports and Databases as desired.

• Appreciated by the VP of IT & Innovation for Reporting & Documentation skills.

MetLife Global Operations Support Center June 2012 – August

2013

Team Leader - Operations

• Created a work management plan and aligned resources as per the service delivery requirements

• Handled all the client escalation calls and emails

• Created Daily, Weekly and Monthly Reports and shared it with the Internal & External Client

• Active member of the IT Improvement Plan for the Line of Business

• Requirement management and ensured all requirements pertained to People, process and

technology are fulfilled

• Managed and monitored the performance of teams, maintained client Statistics to ensure

efficiency in process operations and meeting of individual & group targets

• Automated the Reports in the Process.

MetLife Global Operations Support Center August 2010 – January

2012

Knowledge Expert

• Conducted Pre-Process and Process Trainings for new hired Associates

• Resolved all the Tier II calls to provided proper resolution

• Created Training Reports for Internal & External Management

• Completed the UAT for the Process.

• Planned and conducted periodic refreshers and assessments to maintain the effectiveness of

training

• Awarded Met Blue award for Knowledge Excellence in Q1 and Q2, 2011

• Scored 100% for State Side Train the Trainer Certification in Mar 2011

• Scored 100% for State Side Quality Certification June 2010

• Promoted as a Team Leader Operations

MetLife Global Operations Support Center December 2009 – August 2010

Senior Insurance Associate

• Provided insurance advises to the client both Inbound and Outbound

• Automated the Manual Reports using Visual Basics which later turned into Yellow Belt Project

• Prepared Daily, Weekly and Monthly MIS Reports and Monthly Dashboards

• Created Inventory reports and Process Score Card

• Recognized as outstanding performer during training

• Awarded as Best Performer for Quarter 4 2008, Quarter 2 of 2009 and Quarter 4 2009

• Promoted as a Knowledge Trainer

• Created a Database for generating Budgeting and Forecasting Reports for INTL LOB

MetLife Global Operations Support Center October 2008 – December

2009

Insurance Associate

• Provided insurance advises to the client both Inbound and Outbound

• Prepared Daily, Weekly and Monthly MIS Reports and Monthly Dashboards

• Took care of Inventory reports & Process Score Card

• Promoted as a Senior Insurance Associate

EDUCATION:

George Brown College

2014

Post Graduate certificate in Marketing Management – Financial Services

Allahabad University 2006

Graduation in Bachelors of Business Administration

TRAINING AND CERTIFICATION:

• P&C 320 (Property & Casualty Intro)

• Working in Teams Workshop

• 7 QC Tools Workshop

• Process Mapping Workshop

• Train the Trainer Level I (Facilitation Skills,) (Certified)

• Train the Trainer Level II (Documentation Skills, SOP & Process Map Creation) (Certified)

Reference available on request

Contact this candidate