Customer Service Administrative Assistant

Arlene Aldridge

**** ***** ****, **********, *** Jersey

07060

Home: 908-***-**** Cell: 908-***-****

Email: ***************@*****.***

Career Overview

Passionate, driven, and focused in delivering excellent support services and customer satisfaction.

Skill Highlights

Administrative Operations MS Office, Lotus Notes

Business Correspondence Multi-Task Management

Calendaring Professional Contact with Internal, External, and Global

Clients

Computer Proficiency Project Planning

Customer Service Oriented Self-Starter

Data Entry and Collection Team Liaison/Building

Executive Management Support Telephone Skills

Internet Research Time Management

Meets/Exceeds Goals and Deadlines Travel Arrangement (Domestic and International)

Core Accomplishments

Customer Service:

• Managed and tracked distribution of employee id photo badges and building access cards on a

yearly basis for 1,500 employees.

• Received, reviewed, proofread, and determined the most effective and efficient methods for

accomplishing all incoming work.

Management Support:

• Acted as the first point of contact for anyone entering the building or phoning the Executives

whom I supported.

• Assisted the Executives in handling the department's confidential affairs.

Calendaring:

• Managed daily calendar schedules and avoided meeting conflicts for five Executives.

Travel Planning:

• Booked heavy domestic and international travel for Executives while executing logistics and

travel itineraries.

• Ensured Executives were equipped with all necessary supplies and documentation (visa letters,

updated passports) for Global travel.

Scheduling:

• Facilitated on-boarding of new Administrative Assistant employees by scheduling training,

mentoring, and processing entry paperwork for building access and ids for computer access.

Research:

• Investigated, reconciled, analyzed, and ensure zero balances on Executive’s corporate card

expenses due to business travel.

Administration:

• Performed administration tasks such as filing, developing spreadsheets, faxing reports,

photocopying, and scanning documents for inter-departmental use.

Arlene Aldridge

Reporting:

• Maintained status reports to provide Executive management with updated information on client

projects on a weekly basis.

Inventory Management:

• Managed inventory and office budgeting for supplies for busy office of 100+ personnel.

Professional Experience

Verizon Wireless January 2013 - Present

Paralegal Data Entry Assistant - Contractor/Vendor for

Artech Information Systems, LLC

Cedar Knolls, New Jersey

• Data Entry Specialist for Verizon Wireless Law Enforcement Resource Team in Bedminster, NJ.

• Process 60 cases (includes subpoenas, warrants, and law firm requests) per day.

• Inputs data from images scanned and mail received.

• Handle high volume processing with speed, confidentiality and accuracy.

Lord and Taylor November 2011 -

Present

Sales Associate - Part Time (On Call)

Woodbridge, New Jersey

• Enhances the Client's shopping experience by providing exemplary sales assistance, support, and

service.

• Continue to ensure the stores' appearance remains neat and contents are easily accessible.

IBM December 1999 – January 2012

Administrative Assistant

Piscataway, New Jersey

• Improved communication efficiency by becoming primary liaison between departments, clients,

and vendors.

• Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all

projects.

• Provided Administrative support for five Senior Executives and their teams in managing

operation work flow.

• Maintained, tracked, and prioritized daily tasks and projects including: call logs, appointments,

travel, expense reports, and general errands.

• Oversaw inventory and office supply purchases.

Education

Plainfield High School Diploma

Plainfield, New Jersey, USA

Katharine Gibbs School Certificate – Paralegal

Studies

Piscataway, New Jersey, USA

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