Engineer Manager

Donald Meyers, MBA

**** *** ****** **, ********, FL 34222

941-***-**** *********@*********.***

Synopsis:

Don Meyers is a manager/director, senior network administrator/engineer,

holding a master degree in business technology management, with over 20

years in the administration, identification, evaluation, engineering and

implementation of small and large solutions. His experience includes

support, design, analysis, evaluation, planning, reporting, quality

assurance methodologies, disaster recovery and investigations of various

third party vendors.

His experience includes all aspects of project life cycle: initiating,

planning, executing, monitoring and closing. Normal development cycles of

iterative development include creating documentation, report generation,

initial feasibility analysis, conceptual design, implementation, user

training, and UAT.

. 20 years industry exp.

. 7 years supervisory

. Administration of Windows Servers prior MCITP and MSCE

. Network Engineer on Cisco switches, routers, layers 1-7, prior Cisco

CCNA/CCENT Certified

. 10 years plus running projects, upgrades, implementations, using

change control procedures

. Designed and implemented architecture and network operations, data

centers, desktops, web operations, accounting solutions and reporting

solutions while managing projects, budgets, and personnel.

. Led, managed, and supported desktop, upgrades, and software licensing

in multiple US & International locations.

. Developed small applications with SDLC iterative method including a

Web based ASP.

. Building IT Department and Dissolution

Additional experience and competencies include:

Cisco Network Design and Implementation (Routing/Subnets) Change

Management/UAT

ERP/CRM Software [Visual Manufacturing/Expandable] E-Commerce

Strategy, Planning and Dissolution

Windows Server 2008/2003/2000/NT4 Marketing,

Advertising & Web 2.0

Distributed Applications SQL 2005/7 with IIS Web Servers VMware

3.5, vSphere 4.X, 5.X Server

TPM, Service Center and other large environment applications

Norton/ePO/McAffee AntiVirus

Recent Major Involvements:

.Thomson Reuters - Implementation of Data Center SaaS Servers and

Operations

.San Manteo County Transit District - Primavera Expedition/Sybase

upgrade project to Primavera Contract Manager/SQL 2005

.Wells Fargo Bank - Pilot Exchange 2000 to 2003 upgrade across several

data centers, involving the addition of Netapp SANs

.Microsoft - Upgrade of HP Server Hardware throughout the data center

Business Analysis and Project Management:

.Software application implementations, upgrades, and application

development (HTML/ASP/Javascript/Java)

.Infrastructure and Web/E-Commerce Strategy and Planning

.Datacenter and environmental requirement gathering and planning

.Business Process Flow and Cost Reduction Mapping

.Budgets and operational documentation

Technical Skills

Hardware: HP/Compaq/Dell/IBM, Ethernet, Token Ring, (3Com, Bay & Cisco

Switches and routers), Cisco IOS, and Firewalls

Software: MS Project, Windows Server/Advance 2008, 2003, 2000, NT,

VMware 3.5/4.1, Exchange server 2010/7/5.5, Active Directory, ADS,

IIS4/5/6/7/7.5, SQL 7/2000/2005/2008, SQL Base, all MS Office

versions including MS Access, MS Project, DHCP, DNS, Novell NDS,

Netscape Fasttrack Server, Symantec Antivirus Enterprise &

Corporate Ed, Client Security. Enterprise support software:

Support Magic/Track-IT (Help Desk), Limited Sun Unix and Linux

experience

Protocols: TCP/IP, Netbui, Nwlink, IPX, RIP, OSPF, BGP

Programming: HTML, ASP, Java, Jscript/Vbscript, some XML, SQL, Rexx, C,

Fortran, Cobol

Additional medial skills: Social Marketing (Facebook/LinkedIn/Twitter), ad

campaigns (internet and print), Google analytics, national trade show

design and implementation, and online ecommerce shopping carts.

Certifications: Current: MCITP and CCENT in 2010 Inactive: CCNA in 2002,

MCSE 4, CNE

Masters of Business Administration Technology Management University of

Phoenix Tampa FL Campus

Bachelors of Science in Business Administration Dual Major in Management

Information Systems and Operations Management University of Arizona

Professional Experience

IntaCloud Inc, Sarasota, FL August 2014 -

December 2014

Interim Technology Officer/Manager

. Managing and supervising the startup MVP development, strategic and

innovation planning to achieve business goals. Responsible for offshore

developers, SOW, software deployments and project schedules. Responsible

for infrastructure, early adopters and their sites, purchasing

recommendations, and operation of SaaS environment. Evaluation and

planning of the addition of NoSQL (Hadoop/MangoDB). Working with COO, and

CEO.

. LAMP stack development, Asana, GitHUB.

Verizon/Redbox Instant, Temple Terrace, FL July 2013 -

March 2014

SMTP-Sys/Architecture (Sr. Systems Engineer/IIS Engineer/Management) - FTE

. SME and manager overseeing windows engineers, and infrastructure,

planning and strategy, responsible for infrastructure issues supporting

project operation of SaaS environments, including creating a patching

process (WSUS). Hosted client configuration and solution includes the

support of the, Staging and Production environments. Provide technical

consulting and direction, check work for other system engineers.

Maintain configurations for physical and virtual Web, SQL, and file

servers: IIS, Application Pools, SQL, secure remote access, disk

allocations and specifications, and Terminal Services. Contribute and

participate on a variety of topics, including: establishing requirements

for network, firewall, and load balancing to ensure smooth, full and

secure access to network components, scalable web architectures,

automation, application software deployment, identity management, systems

security and hardening, monitoring, capacity planning, operational

procedures and documentation. Responsible for infrastructure

documentation, design, implementation, testing

and support/troubleshooting. Participate in change management (CAB/ECC)

. Systems: Windows 2008 R2/2003, WSUS, SQL 2008, FIM, Verizon Cloud,

Terminal Services, Visio, Jira, Confluence.

eMason (CLARIFIRE), St. Petersburg, FL March 2012 -

July 2013

Sr. Systems Engineer/IIS Engineer/Implementation - FTE

. Design, manage and support of SaaS Applications and infrastructure (VM

and physical Windows Servers). Remote software deployment and

management, administration of IIS 6/7/7.5, IIS configs, delivery testing,

dotnet framework, pool management, event log review and AD/general server

administration. SaaS change controls for development, qa, uat, and

production environments (CAB). Additional support of VIPs, Firewall

routes, NAT, system monitors, FTP, DNS, AD, and MS Cluster SQL 2008

backend. Heavy documentation of environment configurations, change

controls, ITIL, on-call rotation, infrastructure and operational

procedures.

. Systems: Windows 2008 R2/2003, Vsphere 4.1, Terminal Services, Visio,

Tidal Enterprise Systems, Solarwinds Orion monitors, New Relic, Exchange

2010, PowerShell Scripts, and Snagit.

ITT, University, FL July 2011 -

June 2014

Adjunct Teacher

. Teaching Database Development, Operating systems, and basic Cisco CCNA

(Routing and Switch) Classes.

Bank of America / Teksystems, Bradenton, FL June 2011

- February 2012

Application Support/IIS Engineer/Implementation - Contractor

. Design, manage and support of SaaS Applications and infrastructure (VM

and physical Windows Servers). Remote administration of IIS 6/7,

delivery testing, software deployments, dotnet framework, web based

application installation, pool management, event log review and

management, and general server administration. Participate in change

management (CAB/ECC),

. Operating systems, Windows 2003, 2008, Vsphere 4.1, Terminal Services,

Visio.

Thomson Reuters / USM Business Systems, Boston, Ma September

2009 - February 2011

Application Support Engineer/Implementation - Contractor

. Manage and engineering support of a global VM and physical (HP) Windows

Server, Cisco and VMware infrastructure by working with and various

supporting teams and developers, routed protocols (TCP/IP/Port

allocation), port flows, NATs, VIPs, VLANs and applications in US data

centers, Moscow, Singapore and India. Diagnostic analysis of flows via

wireshark, telnet and ping. Created implementation application

documentation, data center hardware specifications, change management

requests (CAB), infrastructure requirements and recommendations. Remote

administration of IIS 6/7, delivery testing, terminal services (some

Citrix), dotnet framework, web based application installation, pool

management, event log review and management, and general server

administration. TPM, Service Center, port allocation investigation,

FQDNs, naming conventions (FQDN/DN) for servers and databases, vendor

relations and project meetings.

. Operating systems, Windows 2003, 2008, Vsphere, Terminal Services, Visio

some Sun Solaris/Oracle

Abbott Diabetes Care / Synectics, Alameda, Ca April 2009

- May 2009

Sr. Systems Engineer - Contractor

. Maintained Windows 2003 servers, backups, and the highest possible level

of performance, security, and availability of the server infrastructure

and all associated devices. Act in the capacity of Project Lead for

server infrastructure related projects. Technical platform multiple

locations involving support and patching of Windows 2003/2008 IIS7/SQL

2005 servers, Symantec, GPOs, User Accounts. AD changes, server

security, and inter-departmental cooperation. Additionally hands-on

technical project operations roll. Worked on secondary routing

resolution as issues arose.

San Mateo Transit District / Excell, San Carlos, Ca August

2007 - February 2009

Technical Operations Support Consultant - Contractor [SamTrans/Caltrain]

. Hands-on engineering support including maintenance and upgrades of VM and

physical (Dell) Windows servers farm, 60 production servers, 500 user

accounts. Infrastructure maintenance of local static routes, IP

addresses (DHCP), VLANs, Local (WAN), ARP tables and some ACLs.

Maintaining AD in a multiple master environment for multiple remote

locations along with DFS, Printing and DNS. Leading upgrade projects and

reviews, upgrades on IIS6/SQL 2005 involving the software: AutoCAD,

Primavera (P3 & P6), Expedition/Contract Manager on Sybase/SQL 2005. SQL

database backups and scripting. Planning and execution of software

releases, use of Track-it change management for helpdesk operations, peer

review/change control for deployments and solution development, Terminal

Server/Services. Use of MS Project, WBS, schedules, Visio, time tubes,

and departmental meetings (project WBS/schedule and request for comment

review participation). GoTo meeting used for outside Vendor consultant's

coordination.

. Technical platform multiple locations involving Windows 2000/2003 IIS/SQL

2005 servers, GPO, DFS, User Accounts, Symantec AntiVirus, VMware

ESX/ESXi, Host Monitor, Dell OpenManage. Implemented test servers,

functional testing, scripts, Sybase/SQL database management, Oracle 9/10

ODBC/Client connections, AD, server security, and inter-departmental

cooperation. Hands-on project and technical project operations roll.

Wells Fargo / LineBeyond, San Francisco Ca March 2007 -

July 2007

Project Manager for Implementation & Technology - Contractor

. Project coordination and management of multiple projects including an

infrastructure and Exchange 2003 upgrade across three states and two data

centers (Email Stabilization $9M Pilot, 30 servers, 3 SANs, 165K

accounts). Perform a variety of tasks including setting deadlines,

defining project acceptance criteria, assigning responsibilities,

monitoring, summarizing, reporting, presenting, project reports,

communication (email) records, design technical specifications, writing

functional test plans, security plans and requirements, SOWs, BRDs,

meeting agendas, minutes (MS Notes), status reports, creating WBS

structures, process flow diagramming (Visio), escalation of issues,

budget constraints and overall progress of the project.

. Technical architecture for projects involved HP DL585, Netapp SAN, MS

Exchange 2000/2003, DNS, DDNS, WINS, lab environments, development and

quality assurance, and change request for the production environment.

Project exposure to software packages: Voltage, Hypersoft, Altiris,

GoExchange, HP OpenView.

Microsoft / ITC Infotech, Mountain View Ca July 2006 -

March 2007

Sr. Software/Systems Engineer - Contractor

. Sr. Operational systems engineer of Hotmail Operations Windows servers

for the mail framework, front end applications and backend SQL teams.

. Additional project management and change based operations for Windows

2003 servers (350 servers [5000+ in all]), change based operations,

writing scripts, patch deployment, installation of WSUS servers,

functional testing, inter-departmental cooperation on a large 5000+

server farm. Participated in operational process enhancements and

maintenance and working with database team on SQL active/passive servers.

Terminal Services for remote support, in addition to psexec and ADS.

. Software releases, change management, deployments, and solution

development within Hotmail operations.

Independent Consultant, Bradenton FL November 2005 -

February 2006

Information Technology Management Project Consultant

. As a contract consultant to install a small data center involving

recommendations, design and implementation of infrastructure on LinkSys

utilizing Frame Forwarding on Dell Servers configured with Windows 2003,

AD and router security, SQL 2000, MS Exchange Enterprise 2003/IGETMail

Gateway and an IIS 6 web redirect server between Canadian operations and

US operations for WebPass application.

Sarasota County Property Appraiser, Sarasota FL January 2003-

November 2005

Information Technology Department Head - Supervisor/Project Lead

. Develop, execute, and support all Windows and vendor RFP systems for this

government body which is charged with maintaining property records valued

over 3 billion dollars.

. Budget responsibility for department

. Planned personnel, organizational strategy and recommendations to meet

with new reduced budget requirements.

. Full accountability for the overall support and strategy of technology

acquisition and integration required to process more that 270,000

property records.

. Increased reliability for data transfers between the Intranet, Internet,

and Appraisal system by redeveloping stored procedures for data

push/pull.

. Modernize IS capabilities effectively increasing corporate reliability by

a factor of 2.

. Authorized and managed the implementation of data-retention to maximize

state law Sunshine requirements.

. Deployed upgrades, support, and operations of Windows 2000 and IIS 5

Server.

IT Management Consultant/Engineer, Sarasota, FL November 2000-

December 2002

Contractor

. Contract consultant for network operations of large to small data centers

involving infrastructure design, project management[WBS MS Project],

email system design, recommendations, and support. Clients include:

. Charlotte County's Board of Commissioners new WAN data center consists of

local and remote locations, large scale network consisting of NT 2000,

NT4, and Netware 4.x, (ADS/NDS - DNS/DHCP, PeopleSoft, FireHouse,

Groupwise 5.5/Raptor Firewall, GPO, Support Magic). (800+ users/25

servers) Involving protocols of IPX & IP addressing, RIP/OSPF Cisco IOS.

. Copytalk Evaluate telecommunication system for a local startup and

managed 3 people.

. Smiths Aerospace, DHCP Cisco Implementation, Network administration 2000

Server and Novell Netware, AD/Router security, Backup Exec, Tripplite

administration.

Elcotel Inc., Sarasota FL October 1999-

November 2000

Information Technology Director

. Hired to implement the corporate IT organization plan under downsizing

conditions, utilizing TQM, with a rapid declining market for this 3-state

$60 million manufacturer of payphone and payphone systems.

. Multiple locations, FL & Va. 300+ workstations, 300+ personnel, all

corporate systems, network, telephony and applications responsibility.

. Budget responsibility for department, original 12M; Reported to CFO.

. Hired and Directed IT FTE staff of 6 (with contractors 8)

. Played a major role in the successful resolution of Deloitte & Touche's

"no confidence" for the ERP and accounting systems. By the creation and

implementation of a cost effective accounting and operations reporting

solution, through an extensive analysis of software alternatives

including MySAP (outsourcing alternatives), Oracle, or current vendors'

solution.

. Successfully resolved a Microsoft Software Audit challenge with minimal

software purchases by having implemented a system of proper licensing

management.

. Successfully converted all ERP, and internal applications to be Y2K

compliant after receiving a 2-week notice before year-end that internal

applications connected to the ERP were failing testing.

. Changed corporate policy issues by creating a written strategic plan,

outlining policies, procedures and priorities.

. Environment switched Ethernet 10/100, Cisco IOS and 3COM routers, server

security, web security, database and router security, 20 NT 4 & 2000

servers, not including test servers, but including Exchange 5.5 w/ Web

Access & EDI System, Corporate IIS 4 Web Server & Intranet, MS SQL

7/SQLbase, MS Access, ERP (Visual Manufacturing), ADP, Raptor Firewall

6/6.5 & VPN, WINS, DHCP, DNS, Arcserve for backup, and network

documentation using Visio diagrams.

3Com w/ Oxford & Associates, Santa Clara Ca July 1998

- October 1999

Network Test Engineer/W2 - Contractor

. Responsible for Testing of network Ethernet and token ring adapter cards

product line, reporting finding

. Worked on developing test strategies for improving reliability on new and

existing products

. Responsible for test plans development & execution.

. Used test equipment necessary to uncover problems (sniffer) & software

(CCTEST etc).

. Used protocols TCP/IP, Netbui, Nwlink, IPX/SPX for testing purposes under

NT and Netware.

Additional Experience:

Identix Inc Sunnyvale Ca July 1997 -

November 1998

IT Manager/Network Engineer

State of Nevada/Governor Office

Network Administrator Carson City NV June 1996

- July 1997

Silver Legacy Resort Casino

Network Specialist/Manager Reno NV February 1995

- June 1996

Home Entertainment

Manager/Owner Carson City NV February 1993

- Feb 1995

Walsh America-PDS

Programmer Analyst & Network Technician Scottsdale AZ June

1990 - December 1992

Legislative Consultant Sarasota FL Founded

January 2004

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