Software Engineer Customer

PROFESSIONAL PROFICIENCIES

BI Systems & process management

Technology Project & Change Management

BRD/Technical Documents

Teradata/IRI Integration

Microsoft Office Suite

SQL, B.I.R.T, Linux, C, Java, Javascript,.Net, Ruby, Perl, Robot

Programming (ABB, Epson, Denso)

EDUCATION

Master of Business Administration, Information Systems Specialization

November 2010

Ashford University, San Diego, CA

Bachelor of Science, Computer Science

December 2008

Grand Valley State University, Allendale, MI

PROFESSIONAL EXPERIENCE

Market Technologies Inc., Richmond, VA Sept

2009 - Nov 2014

Account Director CPG - Altria (Philip Morris USA)

June 2011 - Nov 2014

Created executive business proposal and assisted with the BRD for a multi-

million dollar overhaul of Altria's retail marketing execution strategy

with the Director of Business Process and Technology

Managed process and systems development cross functionally to employ

Altria's retail marketing execution strategy & BI plan for over 250,000

retailers

Reengineered database structure, using SQL, and merged with key business

partners (Teradata & IRI) to implement "big data" analysis and insights

Oversaw transition of 12 external (to Altria) companies and team of 30 from

the old manual system into the new integrated retail process

Manager of Client Services & BI (Retail)

June 2011 - Nov 2014

Managed client service team of 8, increasing customer satisfaction rates

from 66% to 97% by developing the "Regional Experts Program"

Created system where individual reps were connected to regional experts

trained in their specific needs because of our "reach out, before they

shout" initiative

Developed test "store level database" to verify the integrity of 1bn+

retail data points, using SQL

Created "bottom up" temporary merchandising ordering system, using B.I.R.T,

saving Altria $50M; featured in annual sustainability report to

shareholders

Software Engineer

Sept 2009 - June 2011

Developed a 3D version of customer's software

Increased software usability by 200% using Java

Managed customer's database using SQL to ensure cohesiveness with software

solutions

Maintained customer's website using HTML and Ruby

Software testing - Linux, Windows (VmWare). Scripts using Perl, C, C++

Networking with HTTP using Java

Automatrics, Grand Rapids, MI Mar 2008 - May

2009

Robot & Systems Programmer

Managed Programming Department of 4 to reduce damaged parts by 60% through

automating manual processes

Developed front end interfaces for color sensors and driving robot

Created system, using Robot programming software, which saved a customer

over $10,000 in future upgrades

Programmed ABB, Epson, and Denso robots for automated systems

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