Project Manager Management

FAIZ KHAN

SUMMARY OF QUALIFICATIONS

. A Project & Portfolio Management Professional with Over eight years of

experience in Software Development Life Cycle. Proven ability to develop

high-performing cross-functional teams built through strong interpersonal

skills, excellent communications, technical knowledge and structured

practices including: ITIL and PMI methodologies. Management of on-shore &

off-shore teams. Consistent record of on-budget and on-time delivery of

strategic and tactical projects.

. Good client management and problem solving skills, self-starter, quick

learner, evolves and adopts according to project necessities.

TECHNICAL SKILLS

Performed Analysis In: Java, SQL Server, DB2, CoolGen, TELON, COBOL-CICS-

DB2 applications.

Managed Projects in: Java/J2EE, .Net, Webservices Development, SQL, iOS App

Development, Scrum Agile, ETL, Mainframe

Software: CA Clarity PPM, MS Project, Expert in Excel, Word, Visio,

PowerPoint.

Methodologies: Scrum Agile, ITIL, PMI knowledge areas, UML/Unified Modeling

Language, RUP/Rational Unified Process, Use Case, SDLC/software development

life cycle. Extensive experience in process design and improvement, Data

Mapping, Modeling, Data Warehousing, Application Maintenance and

Application support.

PROFESSIONAL EXPERIENCE

Humana Inc., Louisville, KY (Healthcare/Insurance)

April 14 - Present

Humana Inc. is a managed health care company that markets and administers

health insurance.

As the Portfolio Manager, responsible for several strategic initiatives

working on resource planning, staffing models, project prioritization,

budget vs cost variance analysis, functional value measurement for the

portfolio, etc.

Business Reason:

Team sought a Project Manager with experience in cost reviews, budget

analysis, staffing models and reporting on CA Clarity PPM.

Responsibilities:

. Manage project prioritization by collecting justifying data from

business (ROI etc), cleansing and collating it to be presented at

Senior Management Meet.

. Capacity analysis/planning for in-taking non-prioritized projects.

. Cost plan and project estimation review for approvals.

. Burn rate and variance analysis.

. Functional Value Measurement for portfolio.

. Resource Planning and management.

. Project Management audits and knowledge sharing sessions.

. Managing knowledge repository for portfolio which includes best

practices, lessons learnt and project documents.

. Portfolio governance comprising of almost 450 programs and projects

worth multimillions.

. Financial analysis of the projects and delivery health check.

. Portfolio risk analysis and mitigation plan.

. Managing team sharepoint site (MS Sharepoint 2010)

. Running the weekly IT Project Management meeting and reporting.

. Year-end giveback closure for accruals.

As the Project Manager & Agile Coach for multiple projects working in agile

and waterfall with a total budget of more than $3 million. Major

initiatives involve Healthcare Data Analytics, Mobile App Development using

Restful APIs, Data Replication and providing a member centric view of

Clinical data from various source systems enabling secure and HIPPA/PCI

compliant financial and health-related transactions (e-commerce) for

Providers and Clinicians.

Responsibilities:

. Provide leadership to six onshore and twelve offshore team members.

Lead a proof of concept for various replication tools like IBM IIDR,

Informatica Power Center, Attunity and MS SQL native CDC. Lead

infrastructure procurement & set up with Strategic Vendor Management

(SVM/VMO). Infrastructure setup.

. Produce estimates, risk/issues management, project planning,

scheduling and tracking, resource management and conduct status

reporting to Client Managers and Directors. Develop project plans,

scope of work and management of all project-related activities.

. Achieve results by maintaining effective communication with internal

and external stakeholders. Taking care of billing and reconciliation.

Lead projects utilizing existing resources. Project Management using

Clarity PPM. Managing agile projects on Version One.

Transamerica, Cedar Rapids, IA (Insurance)

Oct 13 - Mar 14

Senior Project Manager (PMO)

Transamerica is one of the world's leading financial services companies,

providing insurance, investments and more to 19.5 million customers.

Senior Project Manager of the product delivery team responsible for

development of a central repository of data for generating reports for

improving marketing and distribution effectiveness and State compliance

reporting. Project involved mapping the daily source data feed from legacy

system to DB2 tables, which were modeled by our team and eventually moving

the data for historic purpose to SQL based Data Warehousing (DWH).

Business Reason:

The team sought a Project Manager with extensive experience in Agile SCRUM

techniques ( to lead the team to effectively capture, document, analyze,

design and support the development teams with ETL project in a dynamic

environment.

Responsibilities:

. Provided project leadership to six team members at onshore and twenty

offshore counterparts. Timeline planning, budget control, status

reporting, resource planning, stakeholder, communication and

escalation matrix, risk register and mitigation plan, client/project

team coordination and quality assurance. Project Management using MS

Project and managing budget on CA Clarity PPM.

. Financial and delivery health analysis and reporting to Senior

Management.

. Analyze, prepare and document operational procedures and technical

guidelines. Involvement in Joint Application Designing for the ETL.

Reviewed the system documentation to ensure the highest quality

deliverable. Helped team in mapping data from source system to

destination for Property & Casualty applications.

. Assisting team with data mapping, modeling, cleansing, staging (SQL),

data profiling, MDM and designing a solution for ETL using MSBI SSIS

SSRS.

. Post production warranty support like incident and service management.

Sears Holding Corporation, Hoffman Estates, IL (Retail)

Jan 11 - Sep 13

Onshore Transition/Service Manager, Lead Technical Business Analyst

Lead a team of functional experts and technical experts for a NINE month

long transition, where all the application knowledge was handed over,

documented, shadowed and moved to primary support for Financial Services

applications (e-commerce). Later worked in the project as a Lead Technical

Business Analyst for gathering requirements for enhancements, analyzing,

designing and coding to certain extent.

. Managing transition activities for Mainframe and Java applications in

onshore-offshore model.

. Scheduling on MS Project.

. Transition activities included scheduling/attending the knowledge

acquisition sessions with customer SMEs, documenting the functional /

technical / operational understanding, playing back the understanding,

shadow support, primary support and hand over activities.

. Supporting the applications like incident management, problem

management, configuration management (SCCM) and service management

with service levels (SLA) tagged to each activity. Requirement

gathering for enhancement requests involving business users, customer

SMEs and process owners.

. Managing turn over calls between onshore and offshore. Helping

customer set up processes to streamline the incident management per

ITIL guidelines.

. Managing the team maintaining the VPN networks and tokens (VPN

Devices).

. Communicating with 3rd party vendors like FDMS, Discover, etc. for

data.

Aviva, Perth, UK (Insurance)

Dec 09 - Dec 10

Lead Business Analyst

Aviva provides around 34 million customers worldwide with insurance,

savings and investment products. It is UK's largest insurer and one of

Europe's leading providers of life and general insurance. Aviva UK provides

its customers with an option to insure their credits (loans, mortgages,

credit card etc.) through the credit providers. Requirements specification

was needed for enhancements in the creditor business application.

This project was to enhance the Mainframe based creditor business

application for Aviva UK. Also, was helping a team which was involved in

requirement gathering of investment applications for Aviva UK to facilitate

Agile development.

Responsibilities:

. Gathering, analyzing, detailing and tracking the business

requirements. Preparing business flow charts mapping against the

existing technical design. Reviewing the test cases against the

requirements and assisting the team with testing processes. User

acceptance testing support.

. Conducting walkthrough and training sessions. Clarifying and

prioritizing the requirements by brainstorming sessions with stake

holders and SMEs. The investment application is used by writers for

assessing the risk profile (appetite) of the customer and suggesting

the most suitable funds.

. Learning and cascading Agile methodology to the team.

. Budget and resource management on CA Clarity PPM.

Target Corporation, Minneapolis, MN (Retail)

Nov 07 - Nov 09

Business Analyst

The project involved developing a report generating sub application that

should integrate and populate data on-line from DB2 tables. It involved

requirements elicitation, analysis, design, data mapping and technical

support to development team. For a brief span of time, was a part of post

implementation support team due to technical knowledge.

Responsibilities:

. Was the liaison between IT and Business, and managed all aspects of

nonfunctional / functional business requirements. Guided business

executives and helped them to envision a business solution that was

technically feasible and cost effective for delivery within the budget

and timeline.

. Conducted extensive business analysis and authored 80+ Use Case

software specifications. Achieved successful business stakeholder sign-

off for requirements specifications & data dictionary.

. Documented business processes (as Business Requirement Specifications,

Use Cases, Systems Requirement Specifications) using consultancy

specific proprietary documenting tool.

Humana Inc., Louisville, KY (Healthcare/Insurance)

Aug 06 - Oct 07

Mainframe Support Lead

Humana Inc. is a for-profit American managed health care company that

markets and administers health insurance. Support the debit reconciliation

(E-commerce) application for the customer, which will reconcile the

payments against the files from financial institutions.

Responsibilities:

. Owner of two mainframe components of application (Application Support)

out of eighteen. Managing incidents and change requests. Performance

tuning of application components. Involvement in release management

activities. Ensuring QA (integrity and quality of code).

. Involved in the root cause analysis of issues reported from

production. Responsible for impact analysis, test planning, coding and

releasing the code for UAT. Coordinating weekly status meetings with

business and management on development tasks.

EDUCATION

Bachelor of Engineering in Electronics and Telecommunication, from SSCET,

India.

TRAINING AND VOLUNTEERING

Completed 35 PDUs for PMP Certification. Working on PMP application.

Mentor: Active member of studentmentor.org providing career mentoring to

students.

Volunteer at Tata Engage, a Tata CSR Initiative.

ww

w

.

listinc

.com

Contact this candidate