Customer Service Assistant

Emelda Mabuto

Stoney Creek, ON

*******@*******.*** - 905-***-****

WORK EXPERIENCE

Receptionist/Secretary

Thomas health care - Hamilton, ON - October 2014 to November 2014

Responsibilities

Answering phones, switchboard operator, taking messages, using fax machine, printer, photocopier, creating

labels, filing, sorting and mailing letters, making appointments, customer service

Accomplishments

I was able to familiarize my self and learn a lot in a new environment

Skills Used

Ability to communicate with individuals with a variety of disabilities in a respectful, confidential and

compassionate manner,great telephone skills, hard working, willing to learn, filing and ability to prioritize, bi-

lingual (English and Shona) processing incoming and out coming mail, typing

Certified Nursing Assistant

Quality Senior Care Services - Durham, NC - January 2003 to April 2012

Responsibilities

Light house keeping duties,answering phone, making doctor's appointments, administering medicine.

Accomplishments

Built reputation in working successfully with previously unhappy clients, I made loyal clients out of people.

Skills Used

Ability to communicate with senior citizens and people with a variety of disabilities in a respectful, confidential

and compassionate manner, scheduling and taking clients to their appointments.

Certified Nursing Assistant

Croasdaile Village - Durham, NC - January 2000 to December 2007

Responsibilities

Light house keeping, answering phone, administering medicine, accompanying patients to doctors

appointments

Accomplishments

I became a go-to staff member for relaying complicated medical information to clients with diverse background,

good attendance rarely called in sick and always found a replacement when sick, known for straying late and

icing up extra shifts on short notice, cheerful attitude

Skills Used

Hard working, scheduling appointments for clients, ability to communicate with elders in a respectful

compassionate manner

Switchboard operator, assistant secretary

ZISCOSTEEL - Kwekwe, Zimbabwe - February 1993 to March 1999

Responsibilities

Answering phone calls, filling, typing board of directors minutes, faxing, telexing, photocopying

Accomplishments

Found productive tasks to complete during down-time without waiting for direction from manager, improved

office efficiency

Skills Used

Great telephone skills, filling and ability to prioritize, operating a 45 line switchboard

EDUCATION

Office and retail

St. Charles - Hamilton, ON

2014 to 2014

Certified nursing assistant

Thomas Healthcare - Raleigh, NC

1999 to 1999

Office procedures, receptionist

ZDECO college - Kwekwe, Zimbabwe

1993 to 1995

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