Customer Service Manager

Paul Brobst

***** ******* **. **** ********, CA *2532

Phone: 951-***-****

Email: *********@*****.***

Work History

Scheduling/Human Resources

Star Way Productions – Temecula, CA

**/**** – Present

I am Responsible for the Master schedule of events and scheduling crew ranging

from 2 crew up to 150 crew. I am also in charge of new hires, pay rates, and general

employee issues and resolution as well as sending out weekly schedules and

processing employee paperwork. I also help with general HR tasks.

Event Logistics Supervisor – National Event Marketing

Monster Energy Company – Corona, CA

01/2010 – 07/2014

I was in charge of event logistics of equipment, trucking, onsite setup, and event

activation as well as routing and deliveries of over 200 monthly athlete and industry

product deliveries. I was responsible for generating equipment lists, submitting insurance

requests, booking hotels, and compiling all information for events. I supervised the

Monster Energy NASCAR Kyle Busch #54 Show Car Program. I dealt mainly with

tradeshows such as AFFES, NACS, and 7-Eleven. I was also responsible for our

hospitality areas at Winter X-Games Aspen, CO and Summer X-Games Austin, TX. I

ran budget reports to reflect cost of event production for each event as well as generated

quotes which would reflect in savings on what gear was necessary and what was not. I

am also Stageline SL250 Stage Tech Certified as well as Fork Lift Certified.

Assistant Manager of Events – National Even Marketing

Monster Energy Company – Corona, CA

01/2010 – 01/2014

I assisted the Manager in putting together events and production. I was in charge

of ordering supplies, submitting insurance paperwork, scheduling crew, and creating

layouts with Vectorworks CAD program. I helped manage events onsite in replace of a

manager. I dealt directly with Industry personnel in fulfilling their needs for hospitality and

production. I compiled all information for events into a single document so that there was

easy communication between what needed to be done for the crew that was on each

event.

Event Coordinator – National Event Marketing

Monster Energy Company – Corona, CA

01/2010 - 01/2013

I helped coordinate all events and provided onsite support for the setup,

activation, and break down of events. I also worked in the warehouse putting together

equipment lists, pulling the equipment and loading trucks scheduled for each event.

Event Specialist – National Event Marketing

Monster Energy Company – Corona, CA

01/2010 – 01/2011

I worked in the warehouse cleaning equipment, pulling equipment and loading

trucks. I was also part of the staff that traveled to event locations to setup and

breakdown equipment.

Cashier/Spa Attendant

Glen Ivy Hot Springs Spa – Corona, CA

02/2005 – 01/2010

I worked as a cashier for Glen Ivy Hot Springs in the Grotto treatment area. I also

worked as a Spa Attendant, tending to guests needs and providing customer service.

Grounds Keep/Warehouse

Tri-State Waters Corp. – Beaver, PA

05/2003 – 05/2004

I maintained the facility grounds and building as well as provided help with

maintaining the warehouse and loading/unloading trucks.

Education

Political Science – Bachelor of Arts

California State University San Marcos

2005-2009

Completed a BA in Political Science with in-depth Mathematics and Chemistry

Personal Skillset

Good at foreseeing issues and having a plan of action to resolve or prevent issues

Learn quickly and gain an understanding fast on tasks unfamiliar with

Excellent verbal and written communication

Ambitious and consistent

Well rounded and keeps a positive attitude

Excellent computer skills

Punctual and gets the job done

Fork Lift Experienced

Microsoft Office Suite Experienced

Enjoys Physical Work

Advance knowledge of Mathematics and Chemistry

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