Margaret de Haan

**** ******** ***** ( Boca Raton, FL 33433

Mobile 954-***-**** acn0ux@r.postjobfree.com

Effective PMP certified department, process and project owner with

expertise in providing customized solutions to a wide variety of business

challenges in diversified industries. I possess superior project and

process management, development and mapping skills using leading edge

technologies to provide exceptional solutions to complex corporate issues.

I am a key driver in the development and execution of business plans and

strategies with proven skills in achieving company and departmental revenue

objectives. I have demonstrated successes building, maintaining and

leveraging partner and client relationships with billion dollar companies,

as well as with C level executives. I have the ability to lead and

motivate teams to consistently produce results in a fast-paced environment,

and hold an uncompromising demand for the highest of standards.

PMP Certified by the Project Management Certified Scrum Master member of Scrum

Institute Alliance

M.B.A. - Nova Southeastern University GPA Six Sigma Yellow Belt

3.91

BPMN 2.0 Notation Foundation

Work Experience:

ABB Optical Group August 2011

to November 2014

Manager of Application Development/Sr. Mgr. of Enterprise Application

Services

o Department ownership for a department of 17 developers, business analysts

and contract resources. Primarily responsible for all staffing and the

creation of a cohesive department responsible for execution of

development activities to align with Corporate KPI's including all

support of current systems and all service and ordering feeds and

reporting

o Development of all Standards and Processes for the Project Management and

Business Analysis discipline within the organization including TFS Task

Management, Brightwork Portfolio Management, Steering Committee ownership

and all documentation standards for PMLC

o Sole PM ownership of the implementation of the Tibco Enterprise Service

Bus Platform and translation of current and future processes into the

Service Grid. Roadmap development for implementing the platform code

stack and SOA architecture within ABB

o Portfolio Ownership of a large volume of concurrent Projects across all

divisions utilizing matrix and department resources including Business

Analysts, SME's, Developers and System/Data Architects

o Development and ownership of all Project related documentation for

assigned Projects - Charter, Scope, Project Plan, Test Cases, Business

Requirements/User Stories, As Is/To Be Process Maps, Gap Analysis and

Activity Diagrams using BPMN 2.0 notation

o Sourcing of new technologies and process development aimed at

streamlining IT development and gaining efficiencies

Destination Rewards March 2011 to July

2011

Sr. Project Manager/Analyst

o Creation of Project/Process model to overcome the obstacles created by a

Nationally distributed Project team

o Development of As Is/To Be iterative plan for the introduction of a

hybrid Agile development methodology to the organization

o Completion of gap analysis, results fed into process plan and structure

for DR. Created floor metrics of performance married with increased

performance goals (stepped over time) to improve efficiency and

effectiveness mapped to ROI goals

o Management of a Portfolio of B2B2C Web based consumer reward/loyalty

platform Projects with varied Scopes & Budgets

o Responsible for gathering the process requirements from all business

Stakeholders for documentation standards of Business Cases and rollout of

standards for documentation of "barely sufficient" to ensure Agility in

Development

o Review and rollout of @Task Project Management software, creation of

dashboard and standardized metrics of performance

DJSP Enterprises Aug 2010 to Oct

2010

PMO Manager/ Lead Project Manager

o Management and alignment of internal Development and external Business

Analyst resources resulting in successful execution of large internal

custom software re-platforming effort and reduction in technical debt

o Development of Business Requirements and Testing standards and Scripts

for all internal DJSP Development Projects

o Mapping of all existing processes internal to IT and through enhancements

and provided real-time Project data metrics to adhere to SOX compliance

regulations

o Responsible for the re-platform Project of DJSP's enterprise workflow

system utilizing Visual Studio 2005 2.0 .Net framework

o Program Management of 14 concurrent Agile hybrid 4 week Projects of

various disciplines all system/software related

o Development of all internal SLA's, Business Cases for future enhancements

with the purpose of prioritizing enhancements to overall corporate ROI

Trinity Technology, Boca Raton, FL Nov 2008 to

Dec 2009

PMO Director/ Lead Project Manager

o Directly responsible for all field resources including all hiring,

management and scheduling of appropriate critical path availability

o Creation of staffing plan, job design, job specifications and role

division for the PMO, resulting in 10% reduction in payroll

o Development of the program for the software requirements gathering

process as well as QA plan and execution

o Development of all Project Management processes and structure for $6M LLC

resulting in 20% gain in efficiencies

o Front line accountability of all projects, average budget of $1M, private

clients in $500M to $1B+ range (7 concurrent builds)

o Design of PMO operations system, including job and costs capture from the

field linked to Project Plan phase and task

Progressive Impressions International, Pompano Beach, FL Sept 2007 to

Nov 2008

Technical Project Manager

o Project owner for external client Web based Media solution builds and

enhancements, for proprietary online commercial Marketing portals

utilizing Visual Studio 2003 1.1 .Net Framework and SQL Server 2005.

Completed all Project Management, Business Analysis and QA activities as

well as client ownership for $1M build

o Solution builds for on-line custom PDF Advertising and Direct Marketing

collateral builder for external Fortune 100 clients

o Creation of all standards for PM processes and documentation, and

introduction of PMO structure for the Corporation

o Development of Documentation Libraries, and implementation of client

review processes using Sharepoint, client collaboration through Base Camp

implementation, as well as development of an SLA for site performance

reviews

o Owner of technical site builds, using offshore development meeting

schedule deadlines and delivering under budget

RMC Consultation Services, Boca Raton, FL July 2001 to

Sept 2007

Project Manager/Lead - Consultant

o Project Manager, business and system analysis for micro and macro plan

implementation including OSS/BSS software implementation and all change

and risk management activities. Provider of long term plan and refining

of client business strategy

o Assessment of technology needs and vendor selection including the

integration of new software strategies (SAAS models) and upgrades into

existing systems and processes.

o Client owner for issue and needs assessment (gap analysis), strategy

creation and completion of co-operative client/consultant plan, including

budget negotiation and schedule/resource acceptance

o Development of testing strategy and test cases to assure all changes were

implemented without any interruption to client's daily business.

Structured use of SDLC phases and SDM documentation including lessons

learned update and archive

Daleen Technologies, Boca Raton, FL Nov 2000 to

July 2001

Strategic Alliance Partner Manager

Assisted in designing and implementing a comprehensive alliance management

program for market positioning and to provide synergy and a framework for

partners to expand distribution of Daleen Technologies' solutions

Solely responsible for the development and management of Fortune 100 SI

consulting relationships (CGEY, Unisys, DMR)

Solely responsible for the training and development of partner sales

organizations, including the development of strategy, trade show co-

marketing plans and marketing materials aimed at increased mind share

utilizing Salesforce.com

Designed demand generation programs targeted to provide leads for targeted

sales channels and accounts, to expand reach and enable push and pull

through Daleen product offerings

NCCI Inc., Boca Raton, FL Sept 1997 to

Apr 2000

Sr. Process Change Analyst / Sr. Business Analyst

Analysis of current processes and reengineering efforts aimed at cost

reduction - reengineering of SDM Keane project management methodology

documentation stream

Project and process management for numerous Projects on a variety of

platforms: Mainframe, Oracle, SQL Server

Creation of fraud strategy and program for NCCI, liaison and selection of

technology partners for new products and services

Responsible for development of new product concepts and management of

concepts through senior staff acceptance

ACHIEVEMENTS

Graduated top 10% of M.B.A. graduating class - Nova Southeastern University

Graduated Summa Cum Laude - Northwood University

Sheridan College - High Honors - Top 5% of Graduating Class

B.B.A. - Northwood University, FL - Summa Cum Laude[pic]

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