Project Manager Management

DORIS N. REYNOSO

PMP, CSM, Green Belt

404-***-**** e-mail: ************@*********.***

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QUALIFICATIONS

IT Professional possessing extensive IT experience and 10 years of Project Management experience specific to

software development projects and IT application-related initiatives. Experience includes managing projects

with cross-functional teams with an average of 15 person matrix teams. Experience working with global

partners, managing communications and interactions with internal/external business stakeholders and project

team encompassing employees and vendors; proficient in scope management, planning, risk assessment and

mitigation plans, responsible for the project from initiation phase through closing, managing and delivering

project objectives and applications within time and budget; excellent leadership and communications skills.

CORE COMPETENCIES

• • •

Agile Scrum Framework Technology Integration Planning & Development

• • •

SDLC Infrastructure implementations Leadership Skills

• • •

Microsoft Project Requirements Mgmt. w/Use Cases Team Building and coaching

• • •

MS Office Suite (Word, Excel, eCommerce solutions Exposure to Java and XML

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Access, Power Point Visio, SharePoint, SQL

PROFESSIONAL EXPERIENCE

Consultant at Verizon Wireless, Alpharetta GA April 2012 – Oct 2014

Management Consultant via AgreeYa Solutions

Project management for CRM application development and support servicing wireless communications to

customers (consumer and business). Application delivers an average of 50M communications (emails,

EMS/SMS) weekly which are content and time sensitive. Utilize SDLC and Agile methodologies.

• Manage concurrently high complexity projects, detail coordination averaging 6 projects at a time with

project sizes of 6-8 resources each; create project schedules and manage project planning, execution,

communication and scope; delivered applications successfully on-time and within scope aligned with

enterprise release schedule (6 weeks intervals) meeting enterprise goals for largest wireless carrier.

• Work closely with business internal/external partners to analyze business needs and requirements to

optimize processes and implement controls to reduce revenue leakage. Applications provided ability to

recognize potential revenue of 90 M/month by ensuring customers retained data package for the duration of

their contracts.

• Managed projects using SDLC methodology and Agile framework; facilitated solution definition and

technical design specifications. Solutions enhanced customer experience and met regulatory industry

requirements for a customer base of about 70M; in the process, it was established a repeatable PM process

and a common communication platform with stakeholders and business partners.

• Perform risk assessment and management; identify mitigation strategies suited to ensure on time, within-

scope, and budget application delivery and transition to operations.

DORIS N. REYNOSO RESUME Page 2

404-***-**** email: ************@*********.***

Cox Communications, Atlanta GA Jul 2008 – Mar 2012

Manager, Application Development

Managed development of Siebel CRM application for wireless products and services integrated to core billing

system. Successful first launch of CRM application in support of Telesales and Retail sales operations as a

convergent solution for cable operator (initial launch included 60 K wireless convergent customers).

• Managed full development lifecycle (SDLC), from planning, system requirements definition to successful

launch for CRM Siebel application with a project size of 20 person matrix team located on-sight and

remotely, and program duration of 18 months.

• Worked with business stakeholders, business analysts, application architects, system engineers, ICOMS

(billing & rating) development, QA testing, and 2 vendors in the successful first launch, subsequent

enterprise releases, and transition to operations thus enable enterprise attain strategic marketing goals.

• Developed schedules, managed project communications and scope by tracking milestones relative to

enterprise release schedules for successful deployment of business/application functionality to enhance

customer experience, maximize efficiencies and repeatable processes in three different regions.

AT&T Mobility (Cingular Wireless LLC), Atlanta, GA Feb 2002 – Jul 2008

Sr. Program/Project Manager

Managed development of infrastructure architecture designs and implementations of operations support systems

and business applications for wireless products and services utilizing system development methodologies

(SDLC). Systems were deployed in multiple data centers with an average budget of $500K to $3M investment.

• Managed requirements gathering and architecture design definition for wireless integrated applications

supporting wireless products and services. Extensive interaction with vendors, system and application

architects, development and system/storage / network engineers, proven ability to prioritize and manage

risks for successful launch of mission critical application support systems and meet footprint and market

share.

• Successfully managed project schedule, scope and tracked milestones for on-time implementation of

infrastructure designs in multiple data centers, utilizing on average 15 person-matrix geographically

distributed teams, and managing multiple project concurrently. Successfully launched systems meeting time

to market Enterprise and Retail season objectives. Recognized as contributor to successful deployment of

eCommerce architecture for iPhone first launch, Telegence API, and BMG Business applications.

OTHER IT MANAGEMENT CONSULTING POSITIONS INCLUDE:

Cap Gemini (Ernst & Young), Sr. Consultant, Manager 1997 - 2001

Keane Inc., Consultant, Sr. Consultant, Account Manager 1991 – 1997

Automated Sciences Group, Silver Springs, Programmer, Business Analyst 1989 - 1991

American International, Atlanta, GA - Technical Support 1988 - 1989)

EDUCATION

Master of Science, Computer Information Systems

Georgia State University, Atlanta, GA

Bachelor of Science, Chemical Engineering

San Cristobal University, Ayacucho, Peru

PROFESSIONAL CERTIFICATIONS & TRAINING

PMP, Certified ScrumMaster (CSM), Six Sigma Green Belt, CPM (Certified Project Management),

Requirements Management with Use Cases, E-commerce (Framework, Security Considerations, Consumer

Payment Protocols, B2B Infrastructure, Banking and Finance).

Contact this candidate