Information Technology Technical Support

Professional Summary

I'm technically proficient, detail oriented and accurate. I have Analytical

troubleshooting and the ability to identify problems and implement

solutions. Additionally I have the experience in assembling and installing

hardware and software as well as monitoring networks. I have also

constructed several technology laboratories for students and staff.

Enforced internet and intranet security protocols as well as provided

customer assistance to staff and students. I possess excellent

interpersonal and communication skills. I'm well-organized and adept at

multitasking. Skills include: Microsoft Office, Internet and Intranet

savvy, networks.

Able to read, write and speak English and French.

Experience

April 1990 - Current

SBAB Security Specialist Miami Dade County Public

Schools

Duties Include, but not limited to:

. Patrol assigned areas, monitor activities of persons on the premises.

. Provide directions and information to visitors and employees.

. Apprehend, expel violators.

. Communicate clearly and concisely with composure.

. Focuses on tasks and initiatives on hand and does not personalize

decisions.

. Works to support staff, management and Company vision in the

workplace.

. Appropriately dresses for role and function within the department.

EMPLOYMENT HISTORY

October 2010 - April 2011

Computer tech Miami Beach Senior High

. Implement and install new software trouble-shooting printers and

network related issues.

. Installing new hardware into older version dells and ghosting

different operating system.

. Assisting teachers in uploading the grade- book, as well as log in

related issues.

. Ensuring anti-virus software is installed, properly configured,

regularly updated and working properly on all PCs

. Diagnosing and troubleshooting hardware failures

. Repair and upgrade different types of computers (software and

hardware)

. Providing technical support by utilizing remote control and Windows

administration tools.

. Cooperate with external support agencies to resolve faults speedily

. Collaborate with the designated personnel responsible for keeping the

inventory

. Embrace differences

. Mindful of how actions and comments are perceived by others.

. Considers others opinions and acts with respect and openness.

. Instills mutual trust and confidence.

. Works to create a culture that fosters high standards of ethics.

. Behave in a fair and ethical manner toward others, honors commitments,

and strives to act in the company's best interest.

EMPLOYMENT HISTORY

July 2007 - April 2009

Computer tech North Miami Senior High

. Building of a new lab, configure every computer to the desired

settings

. Setting up new networks using hubs and switches.

. Implement different security settings as far as teachers and other

staff.

. Maintaining computer peripheral equipment e.g. printers, scanners,

projectors and whiteboards

. Install, add, test, troubleshoot, repair, move, change-out, maintain

and upgrade PC's, laptops, printers, and other peripherals.

. Promotes and develops team atmosphere, focusing the team on meeting

and exceeding customer's needs.

. Facilitates teamwork by removing barriers and integrating group goals

with individual goals.

. Collaborates with peers to ensure The Company's success.

. Takes ownership for initiatives, project, decisions, and situations.

. Follows through on all assignments.

. Assumes responsibility for unsuccessful situations...attempts

resolution and alternative solution for the future.

Education

. Broward College, BAS Information Technology (December 2013)

. Robert Bob Elmore Honors Institute at Broward College

. Miami Dade College AA in Information Systems (January 2011)

Adler Nicolas

18922 NW 7th Court

Miami, Fl 33169

E-mail: ***********@*****.***

Cell /Text: 786-***-****

Employee #238259

Contact this candidate