Resume
Resume:
Sharieka Mood
Goose Creek, SC 29445
*********@*****.***
Objective
Acquiring a position with the potential for advancement where I can utilize my knowledge and
experience.
Relevant Skills
• Proficient in Microsoft Office software such as: Word, Excel, Power Point, etc
• Accustomed to high call volume telephone usage
• Experience in creating correspondence from information given
• Typing: 65+ wpm
• Proficient in Citrix software
• Proficient in Membership and Billing system software
• Proficient in IBM Reflections system software
• Proficient in Marx system software
• Proficient in Medicare Part A, Part B, Part C, and Part D plans for 2013-2015
• Proficient in Prime Therapeutics computer software
• Proficient in Caremark computer software
• Proficient in Healthnow New York plans
• Knowledgeable of Medicare Billing and Coding
Employment H istory
DialAmerica M a rketing, I nc., North Charleston, SC
Telecommunications/Customer Service Blue Cross Blue Shield of South Carolina, Health
N ow New York, Victoria’s Secret, David’s Bridal, and HSN December 2013- Janua ry 2015
• Processed premium payments for Blue Cross Blue Shield members
• Checked claim status for members, providers, and agents with Healthnow New York, Medicare
Advantage, and Prescription Drug Plans through IBM Reflections, Citrix, Membership and
B illing, Caremark and Prime Therapeutics systems
• Provided member eligibility for members, providers, and agents
• Customer services for members with Medicare Advantage plans, Medicare Savings Account
p lans, and Prescription Drug Plans
• Gave 2013-2015 benefit information for Medicare Advantage plans, Employer Group plans,
Healthnow New York plans, and Prescription Drug plans
• Customer Service for Blue Cross and Blue Shield of South Carolina
• Verified member information through Marx computer systems
• Worked in call center setting, receiving over 200 calls daily
• Verified credit cards for several businesses, including Victoria’s Secret, David’s Bridal, and
HSN
• Offered debt protection to cardholders of several stores
Econo Lodge, Goose Creek, SC
C entral Reservations Associate 2009- 2014
• Served as liaison to customers by making reservations by phone, fax, and/or in person using
computer software.
• Operated a telephone receiving many calls.
• P rovided assistance to customers in rooms.
• Processed credit card, cash, and direct billing t ransactions.
• Maintained cleanliness of hotel lobby.
Me rchant Cooperative, Goose Creek, SC
A ppointment Setter/Telecommunications October 2013- December 2013
• Worked in call center setting, placing over 200 calls daily
• Corresponding with CEOs, managers, and executives of companies using computer software
• Administrative duties, such as: Sending emails, faxes, record-keeping and filling
R hodeway I nn, North Charleston, SC
C entral Reservations Associate May 2013- August 2013
• Served as liaison to customers by making reservations by phone, fax, and/or in person using
computer software.
• Operated a telephone receiving many calls daily
• P rovided assistance to customers in rooms, set up breakfast, conducted the night audit by
p rocessing credit cards, cash, and direct billing t ransactions.
• Maintained cleanliness of hotel lobby area.
Coastal Center (South Carolina Depa rtment of D isabilities and Special Needs), Ladson,
SC
H uman Service Associate Janua ry 2011-2012
• Assisted clients in activities of daily living, t ransportation to school and various appointments,
events, and correspondence with clients’ families.
• Created and maintained records of clients’ behavior and significant events throughout the day.
• Assisted nurses, doctors, and other medical personnel.
• Coordinated activities and behavioral plans for clients with other employees.
• Maintained cleanliness of clients’ rooms and building.
C harleston County Libra ry Charleston and North Charleston, SC
L ibra ry Assistant I Otranto Branch 2007-2009
• Assisted customers on the computer and with library materials.
• Coordinated and created children’s programs monthly.
• Participated in several children’s programs weekly at various schools and children’s facilities.
• Performed administrative duties, such as: sending emails, faxes, answering and making
telephone calls.
• M aintained records of library books and materials; adding and/or phasing out those materials.
• M aintained cleanliness of department area.
A dministrative Assistant Main Branch 2006-2007
• Served as liaison to library administrators, library employees, and customers.
• Performed administrative duties, such as: sending emails, faxes, as well as answering and
making telephone calls.
E ducation
Charleston Southe rn University
January 2007-2013
Major: Organizational Management
T r ident Technical College
2006-2007
General Education Requirements
Winthrop University
2003-2005
Major: Business Administration
G oose Creek H igh School
1999-2003
High School Diploma
References
K ia McDowell
Team Leader for Blue Cross Blue Shield of South Carolina
Ashok (Pete) Patel
Owner of Econo Lodge Hotel
More References Available Upon Request
Contact this candidate