Customer Service Manager

ERMELITO A. REYES

B** L** Ph* Eastwood Residences,

San Isidro, Montalban, Rizal

Mobile Nos. +63-915-***-****

EXECUTIVE SUMMARY / SELF DESCRIPTION

> extensive customer service experience

> team player and leadership skills; ability to work under pressure

> computer literacy (MS Office proficiency, internet explorer)

> Journalistic writing, editing, proofreading

> teaching, training and research

WORK EXPERIENCE

Key Accounts Officer (October 2007 to October 2013)

Marine Benefits Assistance Services, Inc.

Job Description/ Responsibility:

. Directly involve in Client communication thru phone calls, emails

regarding enrollment of their employees to the medical plan, inquiries

on plan policy and availing of the same;

. Conducts, as necessary, orientation of the plan policy and related

issues to the clients and members;

. Works closely with the Client Manager and Database Administrator for

any client's members issues related to plan availment and database.

. Conducts plan presentation to potential clients for clientele

expansion

Claims Servicing Officer (January 2007 to October 2007)

On-Line Virtual Web Consulting, Inc. (Ocean Services Group, Ltd. affiliate)

Job Description/Responsibility:

. Handles calls/emails/inquiries from members both local and abroad

regarding their medical benefits, availment of the same and issuing of

LOA and the likes.

Customer Service Representative (from Jan 2006 to May 2006)

Parlance Systems, Inc. (ePLDT)

Job Description/Responsibility:

. Provides customer service to international customers (cable tv)

regarding their bill/s, plan/plan change, program/channel

subscription/s, minor technical issue/s, account/account setup,

installation schedule/reschedule/s.

Store Manager (Oct 2002 to March 2004)

Robinson's Convenience Stores, Inc. (MINISTOP)

Job Description/Responsibility:

. Maintains quality customer service and monitors that each staff is

doing the same;

. Evaluates the performance of each staff and prepares a recommendation

(regularization, promotion, termination);

. Prepares the daily store sales for deposit/bank pick-up;

. Prepares/sends daily/weekly/monthly reports and maintains office

files;

. Monitors/orders stocks/store supplies daily/weekly/monthly;

. Does daily/weekly/monthly in preparation for the quarterly general

inventory of the stocks.

Editor-In-Chief (Nov 1998 to Nov 2000)

Kristong Hari Foundatin Inc.

Job Description/Responsibility:

. Spearheads the staff in the meeting/brainstorming regarding the

Tambuli ng Maralita (a community newsletter dedicated to the urban

poor, distributed to government/non-government offices, and some

Catholic Churches nationwide);

. Gathers/records (thru actual interviews, etc.) and

writes/edits/proofreads news articles, editorial and other articles

for Tambuli.

Professional Catechist (May 1998 - Nov 1998)

Archdiocesan Catechetical Ministry (ARCAM)

Job Description/Responsibility:

. Prepares/sends to Catechetical District Office for approval catechism

lesson plan weekly;

. Teaches catechism from first year to fourth year students in a public

school.

Computer Trainor (June 1995 - June 1996)

Rotary Foundation (Rotary Club of Quezon City North

Job Description/Responsibility:

. Taught basic computer operation, a vocational course, to promote

computer know-how to interested individuals professional or non-

professional.

EDUCATION AND PROFESSIONAL QUALIFICATION

1998 - 2000 TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES

Bachelor of Science in Computer Engineering (4th Year)

Dean's Lister (Top Five), 2nd Semester, SY 1998-1999

Scholarship Grantee, TIP, SY 1998-2000

Scholarship Grantee, Kristong Hari Foundation, Inc. SY '98-

2000

1995 ROTARY FOUNDATION (Rotary Club of Quezon City North)

Crash Course in Basic Computer Operation

Top One Graduate

1989 - 1992 BULACAN STATE UNIVERSITY (formerly Bulacan College of Arts and

Trades)

Bachelor of Science in Architecture (3rd year)

Third Place, ARKI Quiz 1991, Group Category

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