Medical Customer Service

SHAQUONDA DEAL

*** **** ****** **** **** ■ Gaffney, SC 29340 ■ 864-***-**** ■ ***********@*****.***

PROFESSIONAL PROFILE & QUALIFICATIONS

Intelligent and ambitious professional, well-versed in management principles and capable of making sound operational decisions that impact the organization’s bottom line. Poised to transfer stellar administrative skills and unyielding desire to provide optimal outcomes within a progressive healthcare organization.

– Received the “Certificate of Excellence” for academic achievements, while attending the Ultimate Medical Academy.

– Proficient with Microso ft Office, PowerPoint and Excel, while t yping a certified 37 words per minute.

CORE COMPETENCIES

Me dical Administrative Assisting Electronic Health Records (EHR) Pharmacology

Medical Terminology Managed Care (HMO, PPO, POS) Scheduling

Patient Registration (Check In/Out) Medical Practice Management Systems Office Accounting

Medical Billing Medicare, Medicaid, TRICARE Greenway Prime Suite

Medical Law & Ethics Anatomy & Physiology Microsoft Word & Excel

Front/Back Office Management Medical Transcription Records Management

Insurance Verification Data Entry & 10-Key Skills HIPAA Compliance

EDUCATIONAL & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy – Tampa, FL

Health Science Associate in Science Degree- Medical Administrative Assistant 11/2014

Medical Administrative Assistant Diploma 03/2014

Key skills include:

– Processing patient registration and discharge documents.

– Assisting medical team s in a wide variety of daily administrative tasks and duties, including, but not limited to, filling, word processing, billing, scheduling, faxing, maintaining various tracking logs, and reconciling accounts .

PROFESSIONAL EXPERIENCE

McDonald's – Blacksburg, SC 2011 – 2014

Manager

Manage and train winning teams to productivity consistently well beyond organizational expectations.

Encourage and provide a strong customer service environment by ensuring every customer is greeted and offered assistance as needed.

Perform data entry, count cash and reconcile charge sales and cash receipts with total sales to verify accuracy of transactions, utilizing company computer systems for record keeping and efficiency.

Communicate effectively with all employees and senior management to ensure smooth business operations.

Tegrant – Spartanburg, SC 2011 – 2011

Packer

Measured, weighed and counted products and materials prior to shipments, while examining and inspecting containers, materials and products in order to ensure packing specifications were met.

Competently monitored and managed all package-processing equipment in strict conjunction with company protocols.

Jetline – Gaffney, SC 2011 – 2011

Printer

Reviewed print orders to determine settings and adjustments required to set up and control the printing process.

Monitored production activities to detect problems or mechanical malfunctions, inspected equipment, and replaced damaged or defective parts.

Hardee's – Blacksburg, SC 2010 – 2011

Burger King – Gaffney, SC 2006 – 2007

Dinning Crew Member

Greeted customers entering the establishment and maintained communication throughout the ordering process.

Accurately received and completed a plethora of food and drink orders to exact customer specifications, a ccepted payment and made change as necessary, while consistently maintaining timeliness quotas.

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