Customer Service Quality Assurance

Ryan Thacker

*** **** *****

Pennington Gap, VA *4277

phone: 276-***-****

************@*****.***

________________________________________

OBJECTIVE

• To show that I am best suited for the job based on previous work ethic and experience.

SKILLS

• Customer Service

• Technical Support

• Computer Networking

• Computer Troubleshooting

• Very computer literate

• People Skills

• Great Communication

EXPERIENCE

Kavanaugh CallCenter Group, Pennington Gap, VA

Technology/Security Manager, October, 2006 - July, 2011

• Supervised a team of 5 employees. Kept relations with other sites in terms of voice and data delivery to the customer service representative. Oversaw 300+ computers and VoIP phones and all related networks. Ensured physical and technical security at all times to the requirements of the clients.

Hardees, Pennington Gap, VA

Team Leader, April, 2006 - October 2006

• Oversaw all kitchen staff and daily duties. Ensure food temperatures and shelf life were met as to health department standards and requirements. Kept stock and inventory for the general manager. Dealt with the public daily.

Virginia Army National Guard, Gate City, VA

Human Resources, July 2004 - January 2011

• Kept all military personnel records up to Army standards. Dealt with many service members one on one and in groups. Very detail oriented. Worked with Army Officers daily when going over mission essential items.

Sea Ray, Knoxville, TN

Parts Tech, June 2003 - July 2004

• Worked on assembly line ensuring that all parts for boats were up to quality assurance standards and repairing them as needed.

Jeld-Wen, Knoxville, TN

Assembly Line, January 2003 - June 2003

• Worked on an assembly line manufacturing doors for the Knoxville Door Company.

EDUCATION

ITT Technical Institute, Knoxville, TN

Network Security,

• Attended ITT Tech for 1 semester. Studied networking, pc repair, and network security.

Lee High School, Jonesville, VA

Diploma, June 2003

• Studied Cisco networking, computer repair, some programming languages, and troubleshooting. Completed all 4 semesters of CCNA (Certified Cisco Network Administrator).

Contact this candidate