Human Resources Manager
Resume:
Mary E. Glance
**********@*****.***
Strategic Human Resources Executive with 15 years of expertise in the
functional disciplines of HR
. Delivers business solutions for key stakeholders to effect change and
influence performance-driven cultures
. Drives alignment of resources, operations, and development of talent
to optimize organizational performance
. Promotes positive employee relations through people leadership,
conflict resolution, and change management
. Demonstrates organizational excellence developing and implementing
processes for continuous improvement
. Achieves results in dynamic and demanding environments utilizing
business acumen and functional knowledge
EDUCATION
Cornell University B.S., Industrial and
Labor Relations, with Honors
. Honors Thesis: "The Impact of an Intranet on Individual and
Organizational Learning and Communication"
. Cornell Tradition Fellowship: Awarded for leadership in work,
volunteerism and academic excellence
Pennsylvania State University M.B.A.
EXPERIENCE
FirstEnergy Corporation
9/08 - Present
(A publicly traded utility company focused on the generation and
transmission of energy with 16,500 employees and 15 billion in annual
revenues)
Significant Achievements
. Developed and implemented a talent assessment, calibration, and
organizational review process to identify talent, leadership
readiness, and optimize human capital performance and potential across
the organization
. Led HR diligence efforts and post-acquisition integration activities
with Allegheny Energy, a 3.9 billion annual revenue acquisition;
Designed and implemented HR policies and procedures to leverage value
creation opportunities, improve operational synergies, and create a
high performance organization post-merger
. Successfully introduced an audit process and scorecard to assess HR
performance in the areas of talent development, employee relations,
performance management, and staffing to mitigate deficiencies
. Managed key restructuring initiatives, including site closures and
plant consolidations; Advised senior leaders on strategic decisions
regarding organizational design and selection decisions to optimize
talent and alignment
. Directed labor relations strategies after a 2-month strike to
successfully re-introduce the workforce and rebuild relationships by
focusing on working safely, employee involvement, and delivering
results
. Created HR Reference Guide, Career Path Model, and training curriculum
to assess and develop HR talent
. Designed a safety platform, which was adopted across the organization,
to promote a safe work culture through employee engagement, root cause
analysis, training, and leadership commitment, resulting in increased
personal responsibility for safe work practices and hazard recognition
. Improved alignment of Functional Affirmative Action Plans to better
represent the functional areas of the organization and requisite
employee metrics by streamlining 32 affirmative action plans to 7
functional plans, which met the requirements and approval from the
Office of Federal Contract Compliance Programs
Human Resources Leader, Employee Relations & Compliance, Corporate
Headquarters, Akron, OH
. Provide strategic human resources leadership and vision across
business units and field HR teams to ensure alignment with business
priorities, corporate objectives, performance metrics, and HR
practices
. Establish HR performance objectives and define HR strategies to
develop procedures and action plans that facilitate the achievement of
business results, HR services, and efficiencies across all levels of
the organization
. Work closely with senior leaders to consult and advise on leadership
development, talent acquisition, organization and team effectiveness,
succession planning, and the resolution of employee relations concerns
. Develop and mentor direct reports to improve staff productivity and
performance through ongoing feedback, coaching, and development
opportunities to promote a high performance environment
. Proactively partner with business unit leadership to provide HR
solutions that objectively assess and bring resolution to employee
relations concerns to foster an issue free workplace and process
standardization
. Drive the performance management review process and provide oversight
of performance improvement efforts
. Manage governance and design of human resources policies to ensure
compliance with regulations, standards, and laws to remedy areas of
concern and analyze employment trends impacting the workforce and
practices
Executive Human Resources Manager, HR Services, Corporate Headquarters,
Akron, OH
. Directed field human resources teams to develop and achieve strategic
goals, standardize policies and procedures, and execute performance
management, talent development, and employee relations objectives
. Delivered human resources products and services to improve
organizational capabilities for measurable business results in
training, employee relations, talent development and employee
engagement initiatives
. Promoted from Regional Human Resources Director role in 1,000
employee operating company in PA
Associated Spring, Barnes Group, Inc.
4/07 - 9/08
(A publicly traded company focused on manufacturing coiled and stamped
metal components with 4,300 employees and 1.1 billion in annual revenues)
Significant Achievements
. Selected for and completed Lean Leader Certification; Led projects
focused on lean manufacturing process implementation, training
programs, and safety at plants in the U.S., Sweden, and Germany
. Successfully negotiated a collective bargaining agreement that
achieved operational objectives and defined work practices to support
safety and quality objectives
Human Resources Manager & Lean Leader, Corry, PA, Bristol, CT
. Advised senior management regarding the alignment of human resources
practices with business objectives, organizational structure,
succession planning, training, safety, and leadership development in a
215 employee manufacturing facility
. Provided leadership and counsel for contract negotiations, grievance
administration, and labor relations with United Auto Workers Union
GAF Materials Corporation
1/06 - 3/07
(A privately held company focused on manufacturing roofing shingles and
materials with 3,000 employees and 3 billion in annual revenues)
Significant Achievements
. Successfully negotiated a collective bargaining agreement that
achieved new work rules and operational goals
. Led effects bargaining negotiations resulting from the closure of
plant operations during the acquisition of Elk Corporation; Led
process to identify talent for relocation to other sites and managed
outplacement services
Human Resources & Safety Manager, Erie, PA
[Plant Closed]
. Provided manager coaching and employee counseling for performance
management, disciplinary actions, employee investigations, and
workers' compensation administration
. Led Health & Safety initiatives and managed labor relations with
United Steel Workers Union in 180 employee manufacturing facility
Cummins, Inc.
2/03 - 1/06
(A publicly traded company focused on manufacturing engines and related
technologies with 46,000 employees and 17.3 billion in annual revenues)
Significant Achievements
. Successfully maintained a non-union work environment, despite
campaigning efforts, and a team based work system through open
communication, employee development, and management coaching
. Developed a Career Path Guide that defined position responsibilities
and general guidelines for career development; Adopted for use across
all Cummins entities to serve as a resource to help employees manage
their career and a tool to assist managers with developing their
employees
. Selected for and completed Six Sigma Green Belt program focusing on
continuous process improvement; Led cross-functional work group to
develop training program and performance evaluation criteria for new
hires to maintain culture that supports a team based work system
Human Resources Manager, Jamestown, NY
. Provided manager coaching and employee counseling in the areas of
performance management, conflict resolution, employee development and
the team based work system within 1,200 non-union employee facility
. Promoted from Human Resources Generalist role after
demonstrated performance and leadership
Coca-Cola Enterprises, Inc.
10/00 - 11/02
(A publicly traded beverage company focused on manufacturing, bottling, and
distributing beverages with 13,250 employees and 7.6 billion in annual
revenues)
Senior Human Resources Administrator, Reading, PA
. Implemented recruiting strategies and training opportunities within
400 employee territory across six facilities; Managed employee
relations to ensure compliance with Teamster's Union collective
bargaining agreement
. Promoted from Human Resources Administrator position in MN
Companion Assisted Care, Inc.
6/99 - 8/00
(A privately held health care company focused on staffing 300 certified
home health nurses for clients)
Human Resources Generalist, Newington, VA
EXPERTISE
Strategic Thinking
Data-Based Decision Making
Coaching & Motivating
Compensation & Benefits
Relationship Management
Talent Development
Problem Solving
Project Management
Conflict Resolution
Change Management
Lean Implementation
Counseling & Advising
Organizational Effectiveness
Labor & Employee Relations
Cross-Functional Team Leadership
Organizational Development
Employee Engagement Initiatives
EEO/AAP/OFCCP Compliance
Process Improvement Performance Management
Health & Safety
CERTIFICATIONS
Edison Electric Institute, Washington, D.C. Testing Program
Manager
Lean Enterprise Institute, Cambridge, MA Certified
Lean Leader
Cummins, Inc., Lakewood, NY Six Sigma Green Belt
Development Dimensions International, Chicago, IL Targeted Selection
Trainer
COMMUNITY INVOLVEMENT
Keynote Speaker
. Delivered commencement address to graduating high school
class, sharing life message about courage, perseverance,
happiness, and community
. Shared professional experiences as guest lecturer with
undergraduate class majoring in HR
Habitat for Humanity
. Served on Board of Directors to promote mission of providing
decent and affordable housing
. Led fundraising activities to generate contributions to build
and repair homes through volunteer labor and selected partner
families to purchase homes, financed with affordable loans
Project Bread
. Volunteered with organization committed to providing access
to healthy food in all communities
. Walked 20 mile Walk for Hunger to raise awareness and money
to support mission to end hunger
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