Customer Service Grand Rapids
Resume:
616-***-****•*********@*****.***
Mary L.Perry
*** ***** **. **, ***** Rapids, MI 49507•
616-***-****•*********@*****.***
Mary L. Perry
Skills
Customer Service
•
Proficient with MS Word and Excel
•
Data entry
•
Using Multi-phone lines
•
Good Listener
•
Use different software
•
Fast learner
•
Experience
Curtis Cleaners
Sept 2013-Present
Detail Customer Service
Place office supply orders
Sept 2013-April 2014
JD Byrider Grand Rapids, MI
Collection Rep
150-200 Phone calls a day
Take payments
Help customer
Oct. 2010-Jan.2013
Humana Grand Rapids, MI
Medical Records Retrieval Specialist
Travel to doctor office
retrieve patient records, scan records into system
upload files to mediconnect, keep files organized
make travel arrangements
HIPPA Certification and review
Aug. 2008-Oct. 2010
Humana Grand Rapids, MI
A dministrative Assistance
Customer Service,
answer phones, filing
Review contracts from agents, UPS shipping
Handle Customer Complaints
HIPPA complaint’s
Feb 2007- May 2008
Grand Valley Health Plan Grand Rapids, MI
Medical Records
616-***-****•*********@*****.***
Mary L.Perry
Answer phones,
make appointments
Handle incoming and outgoing mail.
Pull records,
scan needed records into computer
Pull Request records, Daily Deposits
March 2006- Oct 2006
Sears Home Improvement Grand Rapids, MI
Project Coordinator
Customer Service, make install appointments
Pull daily and monthly reports. Make out labor bills
Order materials, handle customer complaints
Education
2012-2013
Ameritech College completion AA Medical
Billing and Coding
2010-2012 University Of Phoenix B.S. Business Management Grand Rapids,
Mi
1999-2002 Itawamba Community College AA. Business Tech. Tupelo, MS
1999-2002 Itawamba Community College AA Computer Programing Tupelo, MS
References
References are available on request.
Contact this candidate