Sales Representative Customer Service

TINA M. EDWARDS

**** ***** *******, ** ***** 810-***-**** / 313-***-**** **********@*****.***

EMPLOYMENT HISTORY

T.M.E. Distribution, Lansing MI October 1996-Presnt

Sales Manager

• Coordinate activities involving sales

• Devise sales goals for representatives and help ensure that goals are met

• Confer with customers regarding product needs and advise customers on types of products to purchase

Advanced Customer Services, Madison Heights, MI May 2012-September 2012

Sales Representative

• Contacted and communicated with existing customers to renew services and provide information on new products

and services

• Solicited sales and promoted company to potential customers

• Met or exceeded weekly sales goals while providing a high level of quality and customer service

Associated Community Services, Dearborn, MI June 2008-June 2011

TSR Sales Representative

• Developed lists of prospects from city and telephone directories and other public records

• Contacted prospective customers in designated market area to qualify leads and explain company services

• Maintained a high level of integrity, business etiquette and professionalism with all cold calling contacts

Detroit Symphony Orchestra, Detroit, MI October 2008-April 2009

Sales Representative

• Provided assistance to customers wishing to purchase single and group tickets; Reserved tickets and seating

• Communicated with patrons via phone and in person to ascertain needs and suggest services

• Performed cash and credit card transactions for ticket sales

• Promptly answered inquiries related to the organization, deferring more complex matters to management; resolved

minor conflicts

Phenom Marketing, Fraser, MI November 2004-October 2008

Sales Manager

• Sold products by implementing sales plans to set up leads for team members

• Supervised sales staff

• Developed a track record for accelerating revenue, building brand recognition, and systematizing operations to

save money

• Significantly improved quality control efforts and minimized losses

Anchor Wiping, Detroit, MI October 2001- January 2004

Sales Representative

• Utilized cold calling to market wipers to prospective customers and to generate sales

• Managed accounts for existing customers

EDUCATION AND TRAINING

Dearborn High School, Dearborn, MI

Detroit Business Institute, Detroit, MI

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