Team Management

David Elias Hyames

Graduate Finance

Personal summary A highly motivated Finance graduate who

possesses excellent management skills and the ability

to work under minimum supervision while leading a team.

I have proven ability to lead by example, consistently

hit targets and organise time efficiently. A high

performing individual, demonstrating drive, enthusiasm

and initiative, with the ability to work well under

pressure, consistently delivering, quickly and

accurately and able to prioritise to ensure deadlines

are met whilst maintaining high standards.

Now look forward to make a

significant contribution with a company that offers a

genuine opportunity for progression.

Birmingham City

Academic University 2010 - 2012

MBA Finance

2002 -

Mumbai University 2005

Bachelor in

Commerce

Areas of Supervision Financial research Data analysis

expertise

Strategic planning Data validation Business analysis

Commercial acumen

Career history RGIS Inventory Specialist-

Birmingham

TEAM LEADER

March 2013 -May 2014

RGIS is the market leader in supply chain, inventory,

insights, and merchandising and optimization solutions.

Responsible for ensuring that the team is monitored,

motivated and measured in line with company targets and

performance standards.

Duties:

. Leading and managing the team.

. Providing client companies with detailed report of

stock levels.

. Producing accurate reports on team performance for

the senior management.

. Mentoring and training new staff.

. Preparing schedules as per company and client

requirements.

. Answering any queries that the client may have.

SPCECIALIST

August 2010- March 2013

Responsible for counting inventory accurately for client

retailers such as Sainsbury's, Marks & Spencer's and

Tesco

Duties:

. Providing client companies with detailed report of

stock levels.

Sutherland Global Service -

India

SENIOR TECHNICAL SUPPORT

EXECUTIVE February 2009 - September 2010

Responsible for resolving virus and operating system related issues. Collate statistical

and behavioural data which is used to improve the quality and efficiency of the antivirus

program.

Duties:

. Conducting team briefings.

. Managing team in the absence of the team leader.

. Providing support for trainees and new employees.

. Troubleshooting virus and operating system related

issues.

. Analysing and forwarding essential data to the R&D team.

3 Global Service - India

TECHNICAL SUPPORT ADVISOR

September 2006 - June 2007

Responsible for resolving technical queries related to

mobile phones.

Duties

. Helping customers in a friendly and positive

manner.

. Deal with disputes and customer complaints in a

constructive and positive way.

ICICI Onesource - India

CUSTOMER SERVICE ADVISOR April

2005 - May 2006

Worked as a part of the phone-banking team for client

company Lloyds TSB

Duties:

. Providing customers with account related information.

. Understanding the financial needs of customers and

offering loans, overdrafts, credit cards

accordingly.

. Opening new bank accounts.

. Maintaining a high level of confidentiality.

Key skills and Financial

competencies

. Strong numeric and analytical skills.

. Advanced Excel skills.

. Good IT skills including Microsoft Office - Word,

PowerPoint.

. Resource planning.

. Analyse and interpret both financial and business data.

. A capable organiser equipped with strong Excel skills.

Personal

. Able to lead and motivate others in a team

environment.

. Excellent communication skills, both written and verbal.

. Strong decision making and problem solving skills.

. Ability to prioritise tasks and workloads in order of

importance.

. Able to work closely with customers, often in joint

client/consulting teams.

. The ability to perform under pressure and deliver to

challenging timescales.

. Ability to handle confidential information.

. Attention to detail.

. An ability to build rapport and trust with colleagues.

. Proactive, taking the initiative to explore issues and

to generate new ideas and approaches.

. Have a creative, analytical, practical and thorough

approach to resolving issues.

References Available on request

Personal details 16, Villa Remedian, Madonna Colony, Mumbai-

400103

M: 961-***-****

E: ***********@*****.***

Contact this candidate