Customer Service Manager

Raquel Brown

***** ********, *******, **,, *****

Contact :828-***-****

Website :https://superresu.me/raquelbrown911

Objective

I would like to secure a position in the organization that offers challenge and opportunity for my career development. I

would like to gain new skills while utilizing my current area of expertise in Customer Service.

Professional Summary

• Energetic, results-driven customer service professional with more than a decade of experience and a track record of

working well without supervision. Proficient in conferring with customers by telephone or in person to provide

information about products or services. Expert in taking or entering orders, canceling accounts and obtaining details

of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality

standards for services, and evaluation of customer satisfaction.

Education Details

• Wayne County Community College

8/2013 - 12/2015

Associates in Business Management

Experience Details

• Jets pizza

8/2013 - 8/2014

Cashier, Answered phone, in-patient orders

• ACS

Telephone Rep

2/2013 - 11/2013

Make and receive calls. Sales position.

• Hooters of America

Customer service/Marketing/Public Relations

1/2007 - 9/2012

Head waitress-Hooter GirlAssistant each customer with outstanding service. Market our company and brand to the

community and surrounding areas. Set up charity events and special promotions

Skills

• Consistency

• Attentive

• Very personable

• Flexible

• Well organized

• Works well with others as well as alone

• Punctual

• Being detail oriented

References

• Matthew Gunn, Management, Jets Pizza

**.******@*****.***

Manager

• Alicia Drew, Lead phone Rep, AT&T

*************@***.***

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