Management Engineer
Resume:
Pravin S. Gawade.
Al */*/*, Garden View Apts, Sector 16, Airoli, Navi Mumbai – 400 708
Mobile: 981-***-**** E mail: ******.********@*****.***
Experience Summary
IT Infrastructure professional with 14+ years of experience in IT Infrastructure & Project Management, Defining IT security policies &
procedures & its implementation, Compliance management for various audits, Data Centre Management, System Administration, Network
Management, Plan IT budget (CAPEX/OPEX), Transition Management, License Compliance, System Integration, Vendor Management,
Customer & User support with training and technical troubleshooting
Domain worked for: IT Finance & Banking Media Manufacturing Travel
Highlights:
Capability to comprehensively understand business needs and translate to IT solutions in a demanding IT environment
Planning corrective actions for proficient/optimum utilization of all IT infrastructure
Extensive exposure to setting up and managing IT Infrastructure Projects and Vendor Management
IT Infrastructure planning, project administration and team management (Onboarding, Mentoring & Off boarding)
Sharing knowledgebase & experience & Strong troubleshooting and problem solving skills
Effective interactions with all levels of management
Team leading and management skills
Hardware Supported: Worked on branded hardware like Apple, Dell, HP, IBM servers, laptops & desktops & mobile devices
Software Applications: Well versed with Windows desktop & Network OS, MS Office & other required applications to prepare
MIS reports
Personal Details:
Birth Date: 20th May 1980
Academic Qualifications: 1) B. Com. 2) Pursuing MBA from Welingkar Institute (will be completed by June 2015)
Technical Qualifications: 1) Diploma in Computer Applications 2) Diploma in Hardware & Networking
Certification: Pursuing 1) Prince 2 2) ITIL Foundation 3) COBIT 5 Foundation
Work Experience
Aramark India Pvt. Ltd.
Mumbai, India June 2012 – Till Date
Manager IT
Responsibilities:
Leading & Managing the entire IT & Technical operation for all India location
Defining SOPs for the department and user awareness
Defining IT strategies, Policies & Procedures
Responsible for smooth implementation of new technology for end users
Involve in various application development projects like ERP and other business required application
Ensuring the smooth running of all IT Infrastructure services for all India location
Procuring IT hardware & software and its stock taking & inventory management
Managing various IT Vendors & Suppliers for the organization.
Making cost effective recommendations for improvements on the existing IT infrastructure setup.
Team mentoring and ensuring their professional growth
Provides & Shares information/knowledge, related to technology, to helpdesk engineer, users & management
LiquidHub India Pvt. Ltd.
Mumbai, India Nov 2012 – June 2013
Associate Tech Leader
Responsibilities:
Managing the entire IT & Technical operation for Mumbai location
Ensuring the smooth running of all IT Infrastructure services for Mumbai location
Ensuring maximum uptime for IT Infrastructure & related resources
Set up the complete Data Centre & IT (Hardware Network Software) infrastructure for Mumbai office
Procuring IT hardware & software and its stock taking & inventory management
Managing various IT Vendors & Suppliers for the organization.
Making cost effective recommendations for improvements on the existing IT infrastructure setup.
Pravin S. Gawade.
Al 5/3/3, Garden View Apts, Sector 16, Airoli, Navi Mumbai – 400 708
Mobile: 981-***-**** E mail: ******.********@*****.***
Administering compliance requirements of IT Infrastructure such as Servers, Desktops, Softwares & Antivirus with documentation &
its record keeping.
Administering & allocating IT Infrastructure assets i.e. desktops & laptops.
Provides & Shares information/knowledge, related to technology, to helpdesk engineers, users & management
Part of Global IT team
Project Activity:
Worked on the IT Infrastructure migration & isolation from Byzan Systems Pvt. Ltd. and completed within the scheduled timeframe without
business downtime & production impact. Setup the complete Data Centre for LiquidHub Mumbai office with all IT infrastructure (Connectivity
links, Servers Infrastructure i.e. AD DHCP DNS Anti Virus SVN Database, & Network Infrastructure i.e. LAN Wi Fi Firewall.
Byzan Systems Pvt. Ltd. (aSpark Inc. acquired by LiquidHub India Pvt. Ltd.)
Mumbai, India Feb 2012 – Oct 2012
Lead Infrastructure Engineer
Responsibilities:
In this role I am responsible for entire IT infrastructure of the organization & reporting to Vice President.
Leading a team IT engineers for rendering IT Infrastructure services & support. Assigning roles & responsibilities to the IT team.
Establish IT departmental goals, objectives, and operating procedures
Identifying, Planning, Organizing, Directing & Managing all IT Infrastructure operation related requirements of the organization.
Conducting performance appraisals for the team, identifying weaknesses and offering coaching and mentoring wherever required
Ensuring the smooth running of all systems, including anti virus software, print services and email provision
Facing external audits for client project compliance
Making cost effective recommendations for improvements on the existing IT infrastructure setup.
Administering compliance requirements of IT Infrastructure such as Servers, Desktops, Softwares & Antivirus with documentation
and record keeping.
Managing Incidents like Virus attack, Security process breach, non compliance etc.
Administering the AD, DHCP, SCCM, ISA & various live servers of the organization with IT team.
Maintaining maximum uptime for network, internet & other IT resources for all users.
Build/Develop and implement IT Security policies and procedures for organization.
Performance Management, mentoring & training the IT team.
Process improvement by training the users & helpdesk team, drafting mass mail for general technology usage awareness, IT
Infrastructure processes.
Process improvement by reducing the call volume of helpdesk team by analyzing monthly call report for repetitive calls and provide
fixes for the same.
Undertook periodic hardware refresh with retirement of old & non usable assets and procuring new.
Administering & allocating IT Infrastructure assets i.e. desktops & laptops.
Stock taking and inventory management of equipment like Desktops, Laptops, Servers, Network Equipment & peripherals
Managing company owned software licenses and their internal distribution
Procuring IT hardware & software and license management.
Renewing & maintaining subscriptions for IT with vendors i.e. Yahoo & Rediff for domain registration & mails, Symantec for
Antivirus, Microsoft for software licensing.
Managing various IT Vendors and Suppliers for the organization.
Application management and Support for client business units via helpdesk team for ticket and voice requests. After hours support for
critical requests.
Provides & Shares information/knowledge, related to technology, to helpdesk engineers, users and management
Backup management like maintaining back up data & their movements for offshore storage for BCP/DRP plan.
Project Activity:
I have successfully completed two offices’ migration without business downtime with IT team. I was responsible for project’s complete
Planning, Organizing, Directing & Managing. Transition happened seamlessly however there were technical hitches from ISP side. There were 2
AD servers, 2 VSS &SVN repositories & 2 Database servers, Wired & wireless network, Multiple Live servers but now all servers are merged
as per their respective roles.
MphasiS an HP Company
Mumbai, India March 2007 – Feb 2012
Specialisation Senior Infrastructure Engineer
Responsibilities:
Pravin S. Gawade.
Al 5/3/3, Garden View Apts, Sector 16, Airoli, Navi Mumbai – 400 708
Mobile: 981-***-**** E mail: ******.********@*****.***
Lead a team of 10+ IT engineers for Infrastructure support services with stringent processes & maintained clients’ SLA in 3 different
shifts to support 1500+ users.
Project management for the offshore client business’. Client project managed at offshore viz. Charles Schwab, Citi Bank, JP Morgan
Chase, Well Fargo, Schneider Electric, Jet Airways, Qatar Airways etc.
Identifying, Managing, planning and handling all Infrastructure related requirements of client business units’
Managing compliance requirements of Infrastructure such as Servers, Desktops, Softwares & Antivirus with documentation and
record keeping.
Demonstrated experience of facing audits such as ISO, KPMG, STQC& Risk Office
Preparing different kinds of MIS reports to be presented to higher management for their review
Performance Management and mentoring of direct reportees
Undertook periodic hardware refresh with retirement of old & non usable assets and procuring new.
Process improvement by training the users & helpdesk team, drafting mass mail for general technology usage awareness.
Process improvement by reducing the call volume of helpdesk team by analyzing monthly call report for repetitive calls and provide
fixes for the same.
Active participation in mock BCP/DRP
Managing, controlling & allocating Infrastructure assets through AMS (Asset Management System) & IDMS (Identity Management
System)
Stock taking and inventory management of equipment like Desktops, Laptops, Servers, Network Equipment & peripherals.
Managing changes via Change Management process & procurement via purchase requisition for IT equipment.
Managing & implementing changes through NOC, related to servers, network, client to Site or Site to Site VPN via Change
Management system i.e. JIRA.
Managing various Vendors and Suppliers
Application management and Support for client business units via helpdesk team for ticket and voice requests. After hours support for
critical requests.
Doing UAT for departmental tools.
Managing Incidents like Virus attack, Security process breach, non compliance etc.
Spreading Infrastructure process awareness by delivering departmental inductions & mass mailers
Provides & Shares information/knowledge, related to technology, to helpdesk engineers, users and management
Backup management like maintaining back up tapes & their movements for offshore storage as per DRP plan.
Achievements:
Planning & execution for MphasiS office consolidation from 3 sites into 1 in span of 4 months with 1500 desktops, 75+ servers, 200
laptops and network.
Achieved 100% technology compliance for Golden Gate Offshore Development Center. Audit done by KPMG team.
Rewards & Recognitions:
Received recognition from Citi Bank project for setting up the complete OWC of 200 users with separate Data Centre & supporting them
through operations.
Omnitech Infosolutions Ltd. (HP, IBM Business Partner)
Mumbai, India Dec 2005 March 2007
Program Manager (Team Leader)
Client: Kotak Mahindra Capital Company Ltd. (Capital Company, Investment Banking & Trading) (May 2006 – March 2007)
Leading the team of 4 engineers’ for KMCC’s IT dept. for maintaining SLA &supporting their IT infrastructure and Network & 700+
users
IT assets management
Vendor management and co ordination
Preparing & maintaining IT infrastructure documentation
Supporting their NSE, BSE trading applications
Client: Griffin Marine Travel (December 2005 – May 2006)
Leading the team of 4 engineers’ for Griffin Support Centre IT dept. supporting their worldwide network of 22 offices.
Maintaining SLA for IT Infrastructure & network and MPLS VPN connectivity to other locations.
Network Monitoring using Solar Winds.
Monitoring & maintenance of the Exchange, DC and VERITAS Backup Servers, Cisco VoIP Telephony
Coordination with the service providers for maximum Network Uptime.
TRU Information & Systems PVT. LTD. (Wipro & Sify Silver Partner) –
Pravin S. Gawade.
Al 5/3/3, Garden View Apts, Sector 16, Airoli, Navi Mumbai – 400 708
Mobile: 981-***-**** E mail: ******.********@*****.***
Mumbai, India June 2001 to June 2005
Executive Customer Support
While performing the role of Customer Support Executive, I learned most of the responsibilities, which Support Manager performed.
Responsibilities:
WAN implementation Project Management for the client setup as per SLA
Installing and configuration the Leased Line Modems & Cisco Routers for the WAN setup for various clients.
Implementations of the Leased Lines & coordinating with MTNL and BSNL
Giving Technical support for the WAN & Wi LAN Network & PCs of various customers.
Maintaining the WAN Links of the customers.
Maintaining the AMC’s of Routers, Leased Line Modems, Leased Lines, VoIP Devices, PCs & Servers
Coordinating with the vendors for getting support for supplied products.
Revenue collection of the AMC’s.
Client: BNP PARIBAS (January 2002 to September 2003)
Responsibilities:
Maintaining the Leased Lines of Call Center and Back Office Links
Installation and Configuration of Servers, Network Printers, Print Servers, Hubs & Switches & other Hardware
Installation and Configuration of Various Banking related applications.
Managing backup with VERITAS software & managing offsite backup as a part of DRP.
Learned various aspects and ISDN / Leased Lines and T1 Lines.
Rewards & Recognitions: Received best performers award of the year.
CAREER COMPUTEK (I) Pvt. Ltd.
Navi Mumbai, India November 2000 to June 2001
Junior Hardware & Network Engineer.
Responsibilities:
Installation of Servers (AD, DHCP) for different clients
Creating Users, Adding them in Workgroup or in Domain
Maintaining Proxy Servers for the Client’s Cyber Cafe
Assembling of computer for the company, doing cabling (UTP & BNC) work
Installation of Hubs, Switches &Maintaining the LAN for the company
Taking the Daily Back up of company data
Preparing a LAN for new opened section of the company
Maintaining companies PCs & Troubleshooting
Prachiti InfoTech Pvt. Ltd. – Thane, Maharashtra. March 1999 to October 2000 as a Junior Web Designer
Shree Computers. – Airoli, Maharashtra. October 1998 to February 1999 as a Computer Application trainer
References: Available on request
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