Customer Service Active Directory

KHONDOKER M. RASHID

Tel: 917-***-****

*********.******@***.***

OBJECTIVE: A desktop and helpdesk support specialist/analyst position for

an experienced and successful technician who excels at

providing the best and smartest troubleshooting

capabilities, in order to utilize my experience and

expertise to make a significant contribution to the

company while, at the same time, growing myself

professionally.

TECHNICAL SKILLS: Win Server 2003, 2008 and 2012, and Internet

Technologies, Mac OS and Apple iDevices

troubleshooting & customer service, MSWord, Excel,

PowerPoint, MS Access, Adobe Photoshop, also familiar

with Visual Basic, AS400

Specialties: Knowledge of Vlans, Subnetting, Switches, Routers,

Access Point, Firewall, Dynamic and static NAT, PAT,

Access List, DMZ, Packet Tracer, GNS. Identify and

analyses risk of ports, protocols and vulnerabilities

in a network work environment.

TECHNICAL AREAS OF CONCENTRATION:

Local Area Networks: Advanced Single- LAN Concept, LAN Connectivity, LAN-

Internet Connection, WAN, Vlans, Wireless Technology

Information Security: Computer Security, Fundamental Network Security,

Advance Security

Web Design: Installing and Maintaining Internet Info Server, Web page

design and Implementation, Java Programming & Script

for Web Pages, XML Data Representation, and Web

Services Architect

EDUCATION:

M.S.-I.S-Data Communication Touro College 23rd St New York

B.T. - Computer Systems NYC College of Technology New York, NY

Cisco Networking Academy CCNA1 & CCNA2 (Courses certificates only)

A.A.S. - Network Administration/Security LaGuardia C.C./CUNY Queens,

NY

PROFESSIONAL EXPERIENCE:

IT System Administrator Touro College - 125th Street New York, NY

07/13-08/14

/

. Administered all smart-podiums, troubleshooting all a/v issues in

lecture halls and classrooms

. Installed, configured, deployed and provided troubleshooting of

desktop computers and peripherals

. Administered print server and printing management software

. Administered E-mail listeria for faculty, staffs and students body;

Administered Active Directory

. Troubleshot general network related issue on workstations, printers,

scanners and wireless systems

. Performed hardware/software inventories

. Administered video streaming website and servers, scheduled

recordings, managed VOD and MCS clients, managed VOD content,

troubleshot all issues related to both the streaming and VOD servers.

. Managed off-campus streaming events; Managed AV systems of OSCE rooms

and recording OSCE practical; Archived OSCE recordings and provides

archives VDO to faculty to review

. Provided technical support for Medical Simulation Machines (SimMan,

SimMan 3g, BabySim and Babysim 3g)

. Troubleshot connectivity issues; Replaced and fixed simulator parts

. Assisted students and instructors with blackboard and portal issues

. Used Acronise to perform backup and restore

Technical Support Specialist Samaritan Village, Inc. Briarwood, NY

01/13-06/13

. Supported all smartphones, laptops,

hotspot devices, network printers in

all agency locations

. Set up and installed apps as required for the end users

. Troubleshot the agency's computers, printers and network equipment;

Removed viruses and spyware

. Maintained, configured, troubleshot, updated, and developed

client/server applications

. Created images, backed up and restored data of hard drives from

desktops and laptops using Acronis

. Traced cables from workstations to main server to detect

connectivity problems

. Performed upgrades, installation of software and drivers

. Provided software applications support and troubleshooting for staff

. Participated in network upgrades and system rollouts

. Documented network/PC equipment moves and maintained accurate

inventory databases;

. Created and maintained system documentation

. Managed Server 2003/2008 roles including Active directory, file

share and print management services

Software Engineer (Network Operations) NYSE - Euronext New York, NY

06/12-01/13

. Created databases; Maintained Sniffer in Europe; Troubleshoot network

problems; Ensured a smooth flow for the NYSE trading platform;

managed the transitional phase of releases as part of a SDLC

. Managed the UAT System; Used two types of schedulers to start and

stop the applications for Tidal and Cron jobs

. Installed software applications, Windows XP & 2000, Win Server2003 &

2008, UNIX, Oracle, SQL; Performed general maintenance and repair

. Conducted diagnostic tests; Replaced hardware devices as needed

. Performed troubleshooting and problem resolution of desktop, laptop,

operating systems, and network connectivity problems

Lab Technician LaGuardia C.C./CUNY L.I.C, NY 09/09-05/12

LaGuardia Community College/CUNY, LIC, NY

. Provided guidance, technical leadership, and training to over 100

users daily

. Technically supported all College equipment including printers,

scanners, computers, networks

. Collaborated with IT Helpdesk, IT Network and third party vendors to

resolves issues successfully. (i.e. network access control,

connectivity and systems issues).

. Implemented Active Directory Services, maintaining Replication, Trust

Relationship and enforcing Domain wide Group Policies

. Managed user accounts and groups on Windows 2003 Domain controller

. Managed User Administration, Groups, Organizational Units, Group

Policy Objects; Granting permission to selected users for different

applications,

. Administered File Shares, Disk Quotas, Print Servers

. Administered and Managed DHCP, DNS, WINS, RRAS, Cluster, data, and

print servers.

Junior IT Technician Cellhut-Verizon Wireless New York, NY 03/08-

08/09 Junior IT Technician

. Installed software applications for Windows XP/ 2000 and performed

general maintenance and repair

. Conducted diagnostic test and replaced hardware devices

. Performed troubleshooting and problem resolution of desktop, laptop,

operating systems, and network connectivity problems

. Instructed personnel in new software and assisted them with any

problems, questions or concerns

. Repaired network printers and Internet connection in the office

Technician Planet Services Woodside, NY 04/06-02/08

. Troubleshot and unlocked Smartphone device and carrier; Replaced

hardware as necessary

. Upgraded/ downgraded any firmware and baseband of Apple IOS of iPhone,

iPad, iTouch

. Assembled and customized software of all apple i-devices and provided

technical support of i-devices

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