Project Manager Management

Ashraf Khuffash

**** **** ***** **. *******, TX *7095

Mobile: + (1-614-***-****

Email: ********@*******.***

Summary of Qualifications

PMP® certified with more than 20 years of solid experience in varying capacities in project management, software engineering, business

consultancy and product management. Seeking a company to utilize my experience in project management to help the company meet and

surpass its goals.

Extensive experience in:

o Developing and managing full-scale project plans includes the execution based on the scope, time and cost.

o Excellent communication skills with all stakeholders to reach the project goals.

o Assessing software processes to develop and implement improvement initiatives based on best practices.

o Identifying and managing risks.

o Excellent analysis capability.

o Excellent leadership capability for different teams such as IT/developers/analysts/third parties.

o Excellent knowledge in business and industries such as Telecom, ERP, Finance, CRM, banking, e-learning & education.

Managed projects valued between $500,000 and $10,000,000 for application and infrastructure project.

Managed 2 – 35 resources.

Worked in different projects and locations worldwide, such as United Kingdom, Saudi Arabia, Kuwait, Qatar, Bahrain, UAE,

Pakistan, Cyprus, Spain, Ghana, Seychelles, Zanzibar, Armenia, Nagorno Karabakh, Lebanon, Iraq, Palestine and Jordan.

Education

Amman Private University - Amman - Jordan

B.Sc. in Computer Science, 1990-1994,

Certification

PMI.org

PMP® (Project Management Professional)

Work Experience

SBM (Saudi Business Machines) www.sbm.sa Riyadh, Saudi Arabia

Mar 2013 – Mar 2014

Project Manager

Projects:

Mobily e-portal – Saudi Arabia.

Responsibilities / Accomplishments:

Performed project manager responsibilities using PMI methodology to implement and deliver solutions for internal projects.

Identified resources needed and recruited them internally or from third parties, and ensured the utilization and quality of delivery, in order to

eliminate the unproductive resources or 3rd party and regained control over project and budget.

Managed project cost and forecast by creating detailed project roadmaps, plans, schedules, and work breakdown structures .

Managed QA activities including UAT to categorize the outcomes and ensure the fixes based on their priorities.

Managed project execution, communication and reported project status to ensure customer satisfaction.

Led teams across technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project

milestones were completed on time, on budget and with in the desired results.

Mitigated risk factors through careful analysis of financial and statistical dat a.

Anticipated and managed changes effectively in rapidly evolving global business environments.

Defined processes and tools best suited to the project, such as using SVNAssembla as a source control tool instead of IBM Clearcase to ensure

ease of use for allparties in different locations.

Performed procurement, vendor selection and managed vendors and third parties during the project lifetime.

ITS (International Turnkey Systems) www.its.ws Amman, Jordan

Jan 2008 – Mar 2013

Senior Project Manager

Projects:

Customer Care and Billing System, Education System (implementation and infrastructure setup/upgrade) for the following clients:

VIVA-Kuwait.

MTN Group -Cyprus, Ghana.

Itisaluna - Jordan/Iraq.

ORYX GTL (EMC Documentum) - Qatar.

Qatar University (Scientia Space management) - Qatar.

Bahrain Polytechnic University (Banner) - Bahrain.

Responsibilities / Accomplishments:

Implemented PMI standards to manage multiple and parallel projects.

Tracked projects deliverables using project management tools.

Continually communicated with clients and sub-contractors to establish effective working relationships.

Coordinated with various technical departments to understand IT software needs and requi rements of customer and clients.

Assisted software testing department in testing new software and ensuring compliance with all required standards .

Coordinated with various technical departments to understand IT software needs and requirements of customer and clients.

Worked with account managers to secure new business to the company by participating in presales activities or discover

Opportunities with the current projects to enhance the systems or processes.

Changed VIVA project status from Red to Amber then Green by building good relationship with the customer, phasing the

Project deliverables into achievable way, and committed to the timeline and quality.

ATCO Clearwire Telecom – Holdings www.wi-tribe.com Amman, Jordan

May 2007 – Dec 2007

Billing & Operation Support Systems Manager

Responsibilities:

Planned and implemented the complete portfolio of back office systems including billing systems.

Managed billing and operations support systems.

Organized and managed the local IT support and interact with vendors.

Worked closely with Clearwire to share and develop best practices and standards.

Executed the process of vendor selection and negotiation.

Eskadenia Software Solutions www.eskadenia.com Amman, Jordan

Dec 2001 – Apr 2007

Billing Solutions Manager

Projects:

Customer Care and Billing System (implementation and hardware setup/upgrade) for the following clients:

Comium group (Karabakh, Armenia, Sierra Leone, Congo).

Zain – Jordan.

Korek – Iraq.

Responsibilities:

Managed and controlled SDLC processes in the department.

Managed the department resources including, assignments, timesheets, evaluations/appraisals, building career tracks and employees mentoring.

Established development methodology and standards.

Managed the deployment and implementation projects.

Constructed Version control policy.

Built a road map for billing solutions based on the market needs analysis.

Gathered and analyzed requirements from the customers.

Project budgeting to build software as per clients’ requirements.

Executed presales activities such as presentations and fulfilling RFI and RFP.

Noha Systems London, UK

Jun 2000 – Dec 2001

Team Leader

Projects:

Cable & Wireless - Seychelles.

Responsibilities:

Led design team to develop a new telecommunication system with generic concept.

Led a team and controlled process of logical design and system specifications phase and development phase.

Established development standard and naming conventions.

Led the complete process of installation and implementation for the billing system for Cable & Wireless in Seychelles.

Held the role of the Commerce One product manager for Arego n.com project (B2B portal) that went in parallel with the

Development phase of the telecommunication system.

CCS (Computer & Communication Systems) www.ccs.com.jo Amman, Jordan

Apr 1999 – Jun 2000

System Analyst/Database Administrator

Projects:

Housing Bank – Jordan.

Responsibilities

Applied SDLC process to develop a banking system.

Analyzed, designed, developed and implemented banking modules.

Implemented and deployed several banking systems such as black list system, ATM/POS system, and home banking system.

Built application to convert the whole banking application from the old tools (Forms 3.0 to GUI version).

Established standards, templates, and development and conversion procedure.

CEB (Computer and Engineering Bureau) www.optimizasolutions.com Amman, Jordan

Mar 1995 – Jan 1999

Software Engineer

Projects:

Middle East Bank – Jordan.

Ahli Bank – Jordan.

Palestine International Bank – Palestine.

Rafideen Bank – Jordan.

Responsibilities:

Project Manager for Middle East Investment Bank to install and implement banking modules and convert the legacy data.

Bank Consultant in functionality level and security level.

Project supervisor with responsibilities of supporting, analyzing, designing systems and implementing the new requirements for the legacy

systems.

Team leader with responsibilities of analyzing, designing and supervising the development team for many syste ms such as inter-branch and

distributed database, letter of credits, bills of collections, central bank reports and statistics.

Analyzed and evaluated customer requests.

Built data conversion programs.

Trained employees on the implemented systems.

CRC (Computer and Research Consultant) Amman, Jordan

Jun 1994 – Mar 1995

Programmer

Projects:

Business Bank – Jordan.

Ministry of Supply – Jordan.

Responsibilities:

Applied SDLC process to develop a banking system and administration system for Ministry of Supply such as accounting,

Input/output, transfer and movement, personnel and stationery.

Contact this candidate