Customer Service Sales

Larry T. Champion, Jr.

*** ***** ***.

Jacksonville, FL-32254

904-***-**** email address: *********@*****.***

Objective:

Self motivated Customer Service Professional seeking to acquire long term employment with potential opportunities for advancement within the company. It is also my goal to consistently maintain customer satisfaction and contribute to overall company success and efficiency.

Highlights of Qualifications/Skills:

In depth knowledge and experience in verbal/written communication

Proven ability to establish solid rapport with clients

Well organized, possess effective time management skills, and ability to multitask

Proficient in typing and data entry while maintaining a high level of accuracy

Dedicated to enhancing the customer experience

Relevant Experience:

Previous employment in fast paced environments and high volume call centers

Ability to accurately record, recall, and communicate detailed information

Consistently maintains a positive, refreshing, and professional attitude while assisting customers

Familiarity with taking on the responsibilities of Team Leader

Takes the initiative to address complicated issues and determine the most effective solution

History of helping to improve daily operational flow and team efficiency

Previous Employment:

PRIDE-Baker Paint (5/2010-1/2014)

Administrative Clerk

*Generate Sales/Purchase Orders *Inventory control

*Shipping/receiving control *Incoming phone calls

*Assisted in coordinating daily production

Keefe Commissary Network (8/2008-5/2010)

Canteen/Store primary operator

*Cashier/customer sales *Stocking/Inventory control

*organize and maintain cleanliness

Precision Response Corporation

Customer Service Specialist

*Programming assistance *Billing/payment concerns

*Customer retention *Deescalate irate calls

*Analyze consumer concerns/requests and develop appropriate solutions

References:

Available upon request

Larry T. Champion, Jr.

601 Agmac Ave.

Jacksonville, FL-32254

904-***-**** email address: *********@*****.***

December 31, 2014

Dear Hiring Manager:

Repeat business and consistent consumer base growth depend on several significant factors. Of the most important are providing a quality product/service and an equally productive, professional, and yet, pleasant customer care dept.

The extent of my knowledge and previous employment experience in the consumer care field has provided me with exceptional communication skills which are necessary to determine specific customer needs and concerns and the ability to effectively meet such needs. Furthermore, I am also familiar with the need to quickly and thoroughly adapt to organizational changes in company policies and procedures as such needs arise. In addition to my strengths is the possession of the required tools and knowledge that hopefully, provides me with favorable consideration in being placed at the forefront of your company's Customer Care/Service Dept

I look forward to the opportunity of proving to be a valuable asset to your company in a long term employment position with the possibility of further growth and advancement within the company.

A personal interview to discuss the ways in which my skills and abilities can assist you in achieving your goals would be most appreciated. I have enclosed my resume which should provide you with a more detailed view of my skills and how I may be able to help to improve daily operations and flow. Please feel free to contact me directly at any time.

Thank-you for your consideration and attention in this matter.

Sincerely,

Larry T. Champion, Jr.

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