Customer Service Human Resources

Dennis M Besjak

P O Box **, Idabel, OK *********

580-***-**** (Home)

******@*********.***

I have 30 years of experience, as a Postmaster, Officer-In-Charge, Manager

Summary

Customer Service and Supervisor with the US Postal Service. I was responsible

for government administration of several postal facilities, employees and the

d istribution, delivery, collection and retail operations of those offices. Most

r ecently, I have been working as a Postmaster at US Postal Service from

February 2006 to July 2012. My skills and experiences include: Accounting,

B udgeting, Business Administration, Business Management, Business

O perations, Business Planning, Business Process, Calculator, Community

Relations, Contract Management, Direct Mail, Financial Reporting, Forecasting,

Operations Management, Packaging, Procurement, Program Implementation,

Public Relations, Purchasing, Staff Development, Telecommunications. I hold a

Board of Governors - Bachelor of Arts degree in Social Sceinces from Eastern

Illinois University.

Postmaster, US Postal Service, Idabel, OK Feb. 2006 - July 2012

Experience

Directed and coordinated work in a U.S. Post Office. Directed and coordinated

w ork in a private mailing company office. Coordinated worker activities at a

postal facilities. Directed operational services, administration, management,

support services. Organized the processing of incoming mail, outgoing mail.

Supervised mail handling. Resolved customer complaints. Performed human

resources duties such as hiring, training, evaluation. Organized staff schedules.

Solved labor disputes. Informed customers of post office services. Informed

customers of postal laws and regulations. Confer with suppliers to obtain bids

for proposed purchases and to requisition supplies; disburse funds according to

f ederal regulations. Direct and coordinate operational, management, and

s upportive services of one or a number of postal facilities. Ensured that

t ransactions were performed correctly, including appropriate postage,

packaging, delivery. Hire and train employees, and evaluate their performance.

I nform the public of available services, and of postal laws and regulations.

N egotiate labor disputes. Offered services such as certified mail, delivery

i nsurance, mail tracking. Organize and supervise activities such as the

processing of incoming and outgoing mail. Prepare and submit detailed and

summary reports of post office activities to designated supervisors. Prepare

employee work schedules. Provided direct customer service. Resolve customer

complaints. Knowledge sets include: Human Resources.

Postmaster - Officer-In-Charge, US Postal Service, Carrollton, TX Sept. 2004 - Aug. 2005

Directed and coordinated work in a U.S. Post Office. Directed and coordinated

work in a private mailing company office. Managed the operations of two post

offices. Coordinated worker activities at a postal facilities. Directed operational

s ervices, administration, management, support services. Organized the

processing of incoming mail, outgoing mail. Supervised mail handling. Resolved

c ustomer complaints. Performed human resources duties such as hiring,

t raining, evaluation. Organized staff schedules. Prepared and submitted

s ummaries of post office operations to supervisors. Solved labor disputes.

Confer with suppliers to obtain bids for proposed purchases and to requisition

supplies; disburse funds according to federal regulations. Direct and coordinate

operational, management, and supportive services of one or a number of postal

f acilities. Ensured that transactions were performed correctly, including

a ppropriate postage, packaging, delivery. Hire and train employees, and

evaluate their performance. Inform the public of available services, and of postal

l aws and regulations. Informed customers of post office services. Informed

customers of postal laws and regulations. Managed the operations of several

post offices. Negotiate labor disputes. Offered services such as certified mail,

delivery insurance, mail tracking. Organize and supervise activities such as the

processing of incoming and outgoing mail. Prepare and submit detailed and

summary reports of post office activities to designated supervisors. Prepare

employee work schedules. Provided direct customer service. Resolve customer

c omplaints. Select and train postmasters and managers of associate postal

units. Knowledge sets include: Human Resources.

Postmaster-Officer-In-Charge, US Postal Service, Frisco, TX Jan. 2004 - Sept. 2004

Directed and coordinated work in a U.S. Post Office. Coordinated worker

activities at a postal facilities. Directed operational services, administration,

management, support services. Organized the processing of incoming mail,

o utgoing mail. Supervised mail handling. Resolved customer complaints.

P erformed human resources duties such as hiring, training, evaluation.

Organized staff schedules. Solved labor disputes. Informed customers of post

office services. Informed customers of postal laws and regulations. Ensured that

t ransactions were performed correctly, including appropriate postage,

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Dennis M Besjak

packaging, delivery.

Manager Customer Service, US Postal Service, Richardson, TX Sept. 2001 - Jan. 2002

Directed and coordinated work in a U.S. Post Office. Managed the operations of

two post offices. Coordinated worker activities at a postal facilities. Directed

operational services, administration, management, support services. Organized

t he processing of incoming mail, outgoing mail. Supervised mail handling.

Resolved customer complaints. Performed human resources duties such as

hiring, training, evaluation. Organized staff schedules. Prepared and submitted

s ummaries of post office operations to supervisors. Solved labor disputes.

Informed customers of post office services. Direct and coordinate operational,

management, and supportive services of one or a number of postal facilities.

Hire and train employees, and evaluate their performance. Informed customers

o f postal laws and regulations. Negotiate labor disputes. Organize and

s upervise activities such as the processing of incoming and outgoing mail.

Prepare and submit detailed and summary reports of post office activities to

designated supervisors. Prepare employee work schedules. Provided direct

customer service. Resolve customer complaints. Select and train postmasters

a nd managers of associate postal units. Knowledge sets include: Human

Resources.

Eastern Illinois University

Education

1983

Board of Governors - Bachelor of Arts

Social Sceinces

a ccounting, budgeting, business administration, business management,

Skills

b usiness operations, business planning, business process, calculator,

community relations, contract management, customer complaint resolution,

c ustomer service, direct mail, employee training, event planning, financial

e fficiency, financial management, financial reporting, fiscal management,

forecasting, government regulations, hris, leadership, mailing, microsoft excel,

microsoft office, microsoft outlook, microsoft powerpoint, microsoft windows,

microsoft word, operations management, packaging, procurement, program

i mplementation, public relations, public speaking, purchasing, sales,

scheduling, staff development, telecommunications, typing, word processing

Occupational licenses and certifications Certificate: Mediation Certification, Dallas Mediation Center -Eeast Texas State

University, 2002; Texas

Oklahoma, Class D/Regular Operator

Driver's License

American Paint Horse Association

Affiliations

Several Special Achievement Awards - US Postal Service

Honors

Registered Paint Horse Breeding, Sales and Ranching

Interests

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