Customer Service Medical

KIMBERLY BETTER

*** ****** **. **, **********, DC 20032 202-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Intelligent and compassionate professional with a documented history in customer service and leading associate to

produce stellar results in the work place seeking to bring persistent desire to exceed organizational expectations and

comprehensive medical training to a dynamic health care organization.

Possesses medium proficiency in in Microsoft Office Specialist IT and types 60 words per minute.

Certifications include OSHA, OMA, HIPAA and CPR.

KEY PROFICIENCIES

Medical Billing & Coding Extensive Training in ICD-9-CM, HCPCS, CPT Co-Payments & Deductibles HIPAA

Compliance Greenway PrimeSUITE EHR/PMS Insurance Billing Procedures Introduction to ICD-10-CM Insurance

Verification Anatomy & Physiology Medicare, Medicaid, TRICARE CMS 1500, CM 1450 (UB-04), EOB’s

Managed Care (HMO, PPO, and POS) Insurance Claim Processing Electronic Payment Posting Appointment

Scheduling Medical Terminology Government & Third-Party Payers Office Management Data Entry & 10-Key

MEDICAL EDUCATION

Ultimate Medical Academy – Tampa, FL 10/2014

Medical Billing and Coding Associate in Science Degree

Completed an intensive, accredited training program which included:

Analyzing and coding surgical procedures and diagnosis using ICD-9-CM & CPT codes.

Collaborating across collections/billing departments to ensure billing-related issues are resolved

Assisting in the maintenance of medical charts and/or electronic medical records (EMR) systems.

Verifying insurance and eligibility, and submitting claims to various insurance companies electronically.

Enhanced knowledge base includes: Research and Writing Skills, Analyzing and Solving Issues, Business

Communications, Accounting for Managers and Biology and Sociology.

UDC – Washington, DC 1/2012

Completed Certification for Billing and Coding and CPR (GPA: 4.0)

PROFESSIONAL EXPERIENCE

Self Employed – Washington, DC 9/2003 – 6/2014

Child Care Provider

Assisted in the creation of an environment conducive to learning appropriate to the physical, social and emotional

development of infants and toddlers.

Continuously communicated effectively with children and parents to promote learning.

Murray’s Grocery Store – Oxon Hill, MD 9/2009 – 11/2009

Cashier

Greeted customers entering the establishment and maintained communication throughout the ordering process.

Received payment by cash, credit cards, checks, or automatic debits, maintaining all cash and media.

Maintained an awareness of all promotions and assisted in replenishing merchandise and ensuring establishment

was clean and inviting.

Comfort Suites – Lanham, MD 7/2003 – 8/2003

Housekeeper

Established and maintained clean and hygienic environments to 30 rooms a day by performing light cleaning

duties, including dusting, vacuuming, cleaning windows, bathrooms, washing towels and sheets.

Sears Department Store – Silver Spring, MD 6/2002 – 9/2002

Customer Service Representative

Provided individualized sales and customer service.

Completed numerous cash and credit transactions quickly and accurately using the company’s computerized

point-of-sale system.

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