Management Customer Service
Resume:
Stephanie Trent
Phoenix, AZ ***** **************@****.***
Purpose
To utilize my education, various skills, interests and background in
Organizational Leadership and Project Management to obtain a position and
ensure the organization meets their objectives.
Skills
MS Office Suite Customer Service and Sales Teambuilding &
Research & Development Training
Quality Control Operations Management Data Analysis
Budget Management Event Planning and Management Marketing and Social
Merchandise and Retail Team Management and Leadership Media
Payroll Sponsorship Negotiation
Accounts Receivable
Professional Experience
SICFIT
Project Manager- AZ
2014 - 2014
. Operations Management: accounts receivable, payroll, quality control,
student services, staff training/accountability, petty cash.
. Developed systems, standards, and structure for operations policies at
all facility locations nationwide.
. Brand management and licensing agreements for affiliates.
. Project planning and management nationwide for SICFIT events and
fitness competitions.
. Sponsorship negotiations and fundraising
. Event Planning and execution
. Daily Office/Staff Management
. Marketing via print, networking, and social media
. Retail/Merchandise management, ordering, and development
24 HOUR FTNESS - AZ
Assistant Fitness Manager & Certified Personal Trainer
2013 - 2014
. Developed and executed training programs that enhanced employee
performance and improved client retention.
. Advanced to assistant management role within 4 months: Directed 6
trainers, department services, and nutritional sales.
. Managed monthly budget for department.
LIFE TIME FITNESS - TX
Certified Personal Trainer
2009 - 2011
. Implemented client and member retention programs.
. Served on special taskforce charged with engaging members, improving
client retention, business growth, and employee turnover rates.
. Manage monthly budget.
BALLY TOTAL FITNESS - TX
Assistant Manager & Certified Personal Trainer
2006 - 2009
. Developed and managed training programs that enhanced employee
performance and improved client retention.
. Advanced to assistant management role. Directed nine trainers,
department services, budget, and nutritional sales.
UNIVERSITY OF NORTH TEXAS CENTER FOR PSYCHOSOCIAL HEALTH - TX
Research Assistant
2007 - 2008
. Gathered statistical data regarding specific human behaviors and
trends.
. Assisted the Senior Research Analysts by performing complex
experiments in conjunction with providing analysis of data and
developing various theoretical resolutions with remote outcomes.
. Clerical and editorial duties upon necessity.
Formal Education and Training
Southern New Hampshire University - Manchester, NH 2012 - 2014
Master's in Sport Management with Athletic Administration
Certificate
2003 - 2008
University of North Texas - Denton, TX
Bachelor of Arts in Psychology with Minor Kinesiology &
Counseling
NCSF Certified Personal Trainer- AZ
2014 - 2016
Contact this candidate