Customer Service Administrator

Maria T. (Terri)Cavazos-chapa

objective

Licensed Nursing Facility Administrator Master's level

educated, bi-lingual professional with experience in overall

management of a nursing facility seeking employment as a

facility administrator.

Experience

3/13-12/14 River Ridge Care Center (Senior Care

Centers) Corpus Christi, Texas

Administrator

Daily operations of a 120 Dual Cetified bed facility which

includes a 16 bed secure unit.

Exceeding monthly census budgets.

Meeting facility expectations under the allowable budget.

Increased retention percentages and controlling overtime.

Excellent communication, leadership and mentoring abilities.

Knowledge of reimbursement regulations and nursing practices

and procedures.

Knowledge of interepting financial records and reports.

Annual revenue exceeding 7 million.

Reporting monthly financial, clinical and census reports to

Regional Vice President..

2/2012-3/13 Windsor Nursing and Rehabiliation

Center of Corpus Christi (Regency) Corpus Christi, Texas

Administrator

Responsible for daily operations of a 120 Dual Cetified bed

facility.

Exceeded Annual Revenue budget expectations for 2013.

Controlled facility expectations under the allowable budget.

Decreased labor overtime.

Improved Medicare and overall census day average.

Increased facility community involvement.

Submitted monthly financial, clinical and census reports to

Vice President of Region.

10/2010-2/2012 La Paloma Nursing Center (Sava Senior Care)

San Diego, Tx

Administrator

Responsible for daily operations of a 90 Dual Cetified bed

facility.

Exceeded Annual Revenue budget expectations.

Controlled facility expectations under the allowable budget..

Improved Medicare census day average, hired new department

managers to improve leadership and teamwork in the facility,

developed department managers to increase performance and

productivity.

Reduced facility turnover and increase staff morale,

increased facility community involvement.

Submitted monthly financial, clinical and census to Vice

President of Operations.

Successful in exceeding customer service and survey

expectations..

10/2008-10/2010 La Paloma Nursing Center (Sava Senior Care)

San Diego, Tx

Social Services Director

Ensured all assessments were completed per state and federal

regulations.

Provided end of life and adjustment counseling for the

patient and their families.

Conducted discharge planning as appropriate and linked

patients with community resources.

2006-2008 Corpus Christi Medical Center

Corpus Christi, Tx

Medical Social Worker

Conducted psychosocial assessments in the labor and delivery

and Neonatal Intensive Care Unit.

Skilled interviewing, assessments and crisis intervention

with mother of premature and/or criticially ill newborns.

Networked with agencies to assist with providing community

support.

Provided discharge planning

2004-2006 HOSPICE OF SOUTH TEXAS

VICTORIA, TX

Lead Medical Social Worker

Conducted psychosocial assessments of end of life patients

and their loved ones. Provided grief and bereavement

counseling.

Assisted with management of the social work department and

ensured all reports and daily actitivites were performed.

Member of hiring committee for the agency.

Education

2010 Del Mar College

Corpus Christi, Texas

Long Term Care Administrator Certificate

2004 University of Houston

Houston, Tx

Masters of Social Work, Member of Phi Kappa Phi

2001 University of Texas A &

M-Kingsville

Kingsville, Tx

Bachelors of Social Work, Cum Laude

. e-mail ***********@*****.***

26316 Tiffnilee Lane . San Antonio, Texas 78255 . Phone 361-***-****

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