Customer Service Sales Representative

**** ******* **, ********, * o ***** C: 314-***-**** *********@***.***

DWIGHT LAWRENCE

Summary

Personable and detail-oriented in Residential Rehabbing and Repair who performs exceptional house maintenance work while

minimizing disruption to owner's goals. Committed to completing each and every project to satisfaction. Detail oriented

professional with strong technical skills and the ability to learn concepts quickly.

Accomplishments

Completed GED in 1993Completed 61 credit hours in AA degree In information technology

Experience

Maintenance/Contractor/Supervisor 05/2013 to 06/2014

Robert Smith Trust St. Louis, Mo

Completed and updated all work orders, records of service calls and work logs. Completed basic plumbing, electrical, carpentry

duties. Operated hand tools and power tools such as drill and saw. Repainted entire apartments/house after residents moved out.

Supervise work crew.

Experience

Maintenance/Contractor 08/2012 to 05/2013New

Vision Group Management Co Mo

Completed and updated all work orders, records of service calls and work logs. Completed basic plumbing, electrical, carpentry

duties. Repainted entire apartments or houses after residents moved out. Operated hand tools and power tools such as dills and

saws.

Experience

Maintenance/Contractor/supervisor 01/2011 to

08/2011Central State Management Co St. Louis, MO

Completed and updated all work orders, records of service calls and work logs. Completed basic plumbing, electrical, carpentry

and duties Repainted entire apartments or house after residents moved out. Operated hand tools and power tools such as drills

and saws. Supervise work crew

Experience

Call center sales Representative 04/2010 to

09/2010United Repair Plans St. Charles, MO

Informed customers about sales and promotions in a friendly and engaging manner. Provided accurate and appropriate

information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time

frames. Formulated and enforced Service Center policies, procedures and quality assurance measures. In and Outbound

calling.

Experience

Owner/ Manager 04/2009 to

12/2009Hunny Bunz Restaurant and Bar Columbia, MO

Entered revenue and expense transactions and prepared expense reports. Tracked and evaluated staff performance, and handled

all promotions and terminations. Monitored sales and service records and investigated discrepancies. Determined staffing

requirements and interviewed, hired and trained new employees. Took necessary steps to meet customer needs and effectively

resolve food or service issues Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Prepared

and served beverages such as coffee, tea and fountain drinks. Quickly and efficiently processed payments and made accurate

change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and

safety standards in all work areas.

Experience

DECK HAND 09/1998 to 10/2008

Osage Marine Services St. Louis, MO

Crew leader (1st mate) supervising crew members in building barge tow to be transported, maintaining clean work area,keep

work logs in proper order, heavy lifting, bending, long period of standing. Work at a fast past and produce quality product in a

timely manner, make repairs as needed. Use of hand tools, and work outdoors in every seasons.

Highlights

Dependable Basic electrical knowledge Exceptional time management Valid Missouri driver's license Computer

literate General labor Excellent quantitative skills Critical thinker

Education

GED: General Education 1993GED Farmington, Mo USA

Education

Associate of Arts: Information Technology 2013

University of phoenix St. Louis, MO

Achieved 61 credited hours to date.

Current student

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