Customer Service Administrative Assistant

Shantelle R. Palmer

**** ******* ******

Jacksonville, FL 32210

Home Phone Number: 904-***-****

Mobile Phone Number: 904-***-****

Email: ******.*********@*****.***

Objective

Seeking a permanent and challenging position in a fast paced office environment in the financial industry

as a Receptionist/ Administrative Assistant

Summary of Skills

• Flexible organized self-starter with • Understanding of customer

interpersonal/communication skills confidentiality

• Detailed oriented • Social media savvy

• Strong analytical and problem resolution • Data entry experience

•

skills 10 Key by Touch

• Able to work well independently and • Experience researching, filing, and

with a team scanning financial documents

• Able to multi-task • Computer literate Windows XP, MS

• Customer service experience Word, Excel, and Outlook

• Able to adapts quickly to change • Respond and solve inquiries from clients

by phone and email

Work Experience

ERC October 2014-Present

Orange Park, FL

Collections Agent

• Worked as a Collections Agent tasked with making outbound calls to customers informing them of

their delinquent account

• Responsible for gathering information about the customer’s current financial situation and negotiating

the best possible payment arrangement

ARS National Services June 2014-October

2014

Jacksonville, FL

Account Representative

• Worked as a Call Center Collections Account Representative tasked with generating revenue and

meeting monthly collection goals by calling consumers, discussing their delinquent account, and

negotiating the best possible arrangements on behalf of a large financial institution client

NCB Management Services November 2013-March 2014

Jacksonville, FL

Collections Specialist

• Worked as a debt collector for a third party vendor in a call center environment

• Responsible for making outbound calls to existing customers of financial institutions

• Advise customers on products and services that better fit their financial needs to bring accounts

up to date

• Provided courtesy calls to schedule payments on customer accounts and collecting on high

balance delinquent accounts

Lender Processing Services (LPSDS) May 2012-October 2012

Jacksonville, FL

Foreclosure Research/Dispute Associate

• Researched fees and taxes totaling amounts requested by attorneys for foreclosed/bankrupt

properties by using New Image, MSP Client System, Alltel, Fiserv, Mortgage Serv systems in a

high volume processing environment in a default servicing department

• Entered fees and taxes into an Excel spreadsheet and uploaded documents on Desktop/New

Image

• Searched and reviewed deeds, escrows, and other loan documents for payment history

• Ordered additional pay history to further breakdown requests sent by attorneys

• Closed financial breakdown requests when completely processed

Diebold (Eras) Inc. January 2012- May 2012

Jacksonville, FL

Balancing Clerk Operator II

• Entered dollar amount of checks, deposits, debits, and credits

• Encoded/ repaired MICR line of IPOD document imaging

• Balanced proof of deposit and INCL work

• Completed quality control logs daily

• Contacted customers by phone to balance daily work

VyStar Credit Union February 2008-October

2011

Jacksonville, FL

Teller Specialist I

• Performed both personal and business transactions dealing with cash

• Re-order checks and placed stop payments on checks

• Processed payments of consumer loans such as Auto Loans, Credit Cards, HELOCs, Mortgage

Loans as well as Signature Line of Credits

• Processed Lockbox payments for customers through electronic transfers, cash, and checks

• Mediate between Collections department and members to negotiate fair payment solutions to

bring delinquent loans up to date

• Issued Visa gift cards and Travelers Cheques to customers

• Performed both domestic and international wire transfers for customers

• Member interaction with product and service referrals

• Assisted with branch vault opening and closing procedures

• Experience using Evolve to research credit card inquiries for members

• Scanned check and transaction tickets through Laserfische, Check 21,

• and Fiserv as well as used Tranzact document imaging system.

• Complied with federal regulations along with VyStar compliances

Education

Orange Park High School Diploma Orange Park, FL

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