Customer Service Sales
Resume:
ROWENA NOLASCO
Milpitas, CA 95035
**********@*****.***
Objective:
I am an experienced professional and I am open to all positions and look
forward to demonstrating how I will quickly become an asset to your
organization.
Professional Summary:
. 15 years of banking, business development, and administration
experience.
. Excel at interfacing with all levels to ensure organizational goals
are attained.
. Possess excellent communication, interpersonal, analytical, and
organizational skills.
. Excel in competitive environments where leadership skills are the keys
to success.
Work Experience:
Office Assistant, Centerville Dental Care,Fremont Blvd, Fremont CA 08/14
to Present
. Prepare and explain patient bills.
. Multi line phone, customer service, scheduling coordinator
. Responsible for updating patient charts.
Use a credit card terminal to accept payments and accounting software to
perform bookkeeping tasks.
Office Assistant, Dr. Colin S. Ilas DDS, San Jose, CA
10/13 to Present
. Prepare and explain patient bills.
. Multi line phone, customer service, scheduling coordinator
. Responsible for updating patient charts.
. Use a credit card terminal to accept payments and accounting software
to perform bookkeeping tasks.
Sales Consultant, Sunnyvale Toyota, Sunnyvale, CA
07/13 to 10/13
. Assisted customers with selecting a vehicles, reviewed finance options
and prepared documentation for sale.
. Exceeded sales objectives for both customer satisfaction and
performance.
Various Positions, CRBB Bank, Philippines 01/ 95 to
12/11
. Responsible for providing exceptional customer service including
efficient and accurate transaction processing.
. Answered customer inquiries and refer customers to the proper service
area for issues that cannot be resolved at the teller line.
. Accepted retail and/or commercial deposits, loan payments, process
checking and savings account withdrawals and credit card cash
advances.
. Provided additional products including Cashier's Checks, Personal
Money Orders.
. Promoted the bank's products and services.
. Assist customers in accessing safety deposit boxes.
. Maintained an adequate cash drawer at all times; this includes buying
and selling currency from the vault as necessary.
. Balanced cash drawer in accordance with Bank procedures and
regulations including periodic batching of cashed checks.
. Assist in ordering, receiving, verifying, and distributing cash.
. Responsible for bank opening and/or closing.
. Maintain the highest level of confidentiality with all information
obtained.
. Comply with all department and company policies, procedures and
regulations.
Education:
Bachelor of Arts in Accounting, St. Augustine College, Philippines
1995
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