Customer Service Representative
Resume:
PATRICIA A. CORNELIUS
IRVING, T EXAS
*********@*****.***
SUMMARY
Experienced customer service professional with deep background in the healthcare industry. Expertise in
s ales support, inventory management, and software implementations and conversions.
SAP and Seibel certified
Extensive knowledge of COACT Legacy System
Proficient in Microsoft Office
PROFESSIONAL EXPERIENCE
JOHNSON & J OHNSON H EALTH CARE SYST EMS, Piscataway, NJ Nov 1985 – Dec 2012
Sales Support Coordinator – LINK Aug 2008 – Dec 2012
Provided c ustomer service, inventory management, and processi ng support for Cordis LINK Specialists .
Reconciled, transferred, and track ed s hort dated, expired, and trunk stock of CYPHER® product in
the field.
Provided ad-hoc support for Cordis -related tasks .
Dec 1999 – Aug 2008
Operating Company Support Coordinator
Served as liaison between operating company partners and internal departments .
Provided front -line support for the order management center, distribution center, and o ther business
activities.
o Updated operating c ompany policy and procedure documents, i nventory managem ent,
s pecial order processing, price changes, product launches, and promotions .
Provided operating company and process knowledge on various cross -functional and department -
specific project teams .
o Siebel implementation; SAP Data-Conversion.
Delivered new-hire training for Order Management Associates .
Provided back -up support for OCS analysts and team members .
Jan 1994 – Dec 1999
Information Support Clerk
Monitored reports for errors and data security issues .
Sept 1989 – Jan 1994
Profe ssional Company Support Clerk
Processed special orders – bids, quotes, repair/restore, backorders, ship -complete, and other exceptions .
Jul 1989 – Aug 1989
Credit Adjustment Clerk
Completed temporary assignment with Credit Management Department
Nov 1985 – Jul 1989
Customer Service Representative
Processed orders for customers, sales reps, and other internal and external clients .
ETHICON, INC. – JOHNSON & JOHNSON, Somerville, NJ Sept 1980 – Nov 1985
Customer Service Representative
Processed orders for customers, s ales reps, and other internal and external clients .
Information Clerk
PATRICIA A. CORNELIUS
908-***-**** *********@*****.*** Page 2
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