Customer Service Pharmacy Technician

Eunics Cordero

*** ***** *** *********, ** 609-***-**** **********@*****.***

Objective

Astute, detailed-orientated, and diligent professional with comprehensive years of experience in all

aspects of pharmacy operations. Seeking an opportunity to utilize proven strengths, billing

adjudication expertise along with my leadership skills in a fast paced challenging environment for

additional growth, career advancement and professional development.

Skills Profile

Demonstrates excellent communication and interpersonal skills, customer relationship

-

adeptness, along with clinical and managerial skills.

Possess ability to provide exceptional leadership; self-motivated to work independently and

-

unsupervised.

Understands the responsibility of being a team player/team leader and has the willingness

-

and knowledge to work all aspects of the Pharmacy.

Maintains the highest level of customer service at all times; immediately identifies,

-

addresses and resolves all customer issues.

Proficient in QS1 software

-

Fluent in Spanish

-

-

Employment History

Lead Pharmacy Billing Specialist-SQA PHARMACY SERVICES 8/8/2011 Present

Philadelphia, PA

Posted and adjudicated all insurance reimbursements, worked all claim rejects and processed

-

all dual pay co-pays.

Reviewed daily Census for discharges/payor changes to ensure billing correctness.

-

Trained staff in data entry to increase accuracy and decrease charge backs in audits.

-

Managed all non-adjudicated detailed monthly reports along with end of the month routine.

-

Helped develop a Pharmacy Technician handbook to increase productivity and accuracy in

-

all aspects of the pharmacy

Extensive knowledge in LTC billing procedures. (Med-D, Hospice, Medicare & MDC)

-

Helped increase our yearly profit by keeping an outstanding record in lowering loss in non-

-

adjudicated claims from previous years and in inventory control.

Lead Pharmacy Billing Adjudicator-Advantage Pharmacy 6/18/2007 4/30/2011

Cherry Hill, NJ

Managed Daily Back logs and all non-adjudicated claims daily and Prior authorization

-

claims with a 72hr

Established and cultivated significant relationships with Physicians, nursing and other allied

-

healthcare staff within the nursing home to provide quality pharmacy services and customer

support.

Developed open communication and teamwork among pharmacy staff in order to improve

-

workflow.

Prepared invoices/bills for nursing home and private paying residents.

-

Reviewed Daily Census

-

End of the month

-

Lead Pharmacy Technician- Henry Ave Pharmacy 9/11/2005 6/15/2007

Philadelphia, Pa

Maintained excellent inventory control

-

Excellent customer service

-

Accurately entered all patient information and prescriptions

-

Filled and packaged all medications

-

Sent and received all orders/returns

-

Pharmacy Tech Cashier-Paramount Drug 3/1/1999 9/9/2005

[Buffalo,NY]

Managed register and lottery

-

Answered phones and helped with deliveries

-

Entered Patient information including insurance information.

-

Handled all rejected claims and followed with the Doctors in a timely manner.

-

Education

Richard R. Green H.S. Of Teaching-Manhattan NY 08/31/1998

-

-

Contact this candidate