Customer Service Management
Resume:
McKenzi Manning
*****.*******@*******.***
**** ****** ***** ***** ************ FL
OBJECTIVES
My objective is to secure employment with a reputable business to better myself in all aspects of life, to
learn, and to earn money to assist with my college expenses. I would like to build on my career, expand
my knowledge of business, and better myself in as many ways as possible. My experiences have prepared
me to lead, as well as hard work to achieve results, responsibility, and team ethics.
EDUCATION
Santa Fe College
June 2018 Bachelors
Major-Business
EXPERIENCE
Receptionist/Secretary/Marketing
Vector Marketing -Jacksonville, FL -Gainesville, FL
502 NW 16th Ave, Suite #2A Gainesville, FL 32601
Dates Employed: (3/2013 – 9/2014)
• Screened applicant’s resumes and coordinated phone and in-person interviews.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Coordinated, Scheduled and Arranged Meeting.
Waitress/Hostess
Mojos Smokehouse Restaurant-Fleming Island, FL
1810 Town Center Blvd, Fleming Island, FL 32003
Dates Employed: (03/2013-10/2014)
• Managed opening & closing restaurant, with all duties from organizing and prep to breaking
down and cleaning.
• Greeted and served in a professional manner.
• Using customer service skills to generate more profit and keep guests satisfied.
• Trained new hires, and assisted managers in restaurant activities in and out of work (catering).
Pre-Suit/Law Firm
Morgan & Morgan Law Firm-Jacksonville, FL
76 S. Laura Street Suite 1100, Jacksonville Fl 32202
Dates Employed: (6/2014-9/2014)
• Supervised all daily decisions regarding document management
• Made key decisions regarding document management system.
• Organized open, closed, filed, and flipped cases.
• Ordered promptly and sent out checks to affiliates of cases.
• Developed computer skills for client profiles.
• Performed calls to distribute records, bills, and letters to affiliates on case.
Receptionist/ Leasing Assistant
Trend Management Solutions-Gainesville, Fl
4141 SW 37th Place Gainesville, FL 32606
Dates Employed: (9/2014 - Current Date)
• Project planning regarding properties
• Handling Maintenance & Vendor Work Orders
• Scanning Applicants, Background checks
• Greeting & handling prospects efficiently by phone call, website, & email
• Preparing Leases & Signings
• Receiving and file for accounting: deposits, checks, and invoices & dispersed promptly
• Managing Landlord & employee verifications
• Scheduling property managers calendars with vendors, prospects, and tenants
SKILLS
• Professional phone etiquette
• Excellent Communication Skills
• Customer Service Oriented
• Flexible
• Accurate and Detailed
• Perform Well Under Pressure
• Social Media Knowledge
• Pleasant Demeanor
• Team Building
• Critical Thinker
• Project Planning
• Employee Training and Development
• Organized Multitasker
Contact this candidate